File Description: 

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.21.20.

The information on this site is intended solely for the internal use by Duke University Health System, its medical staff, clinicians and staff and any and all content or services available on or through this website is prohibited to be shared with external parties with the exception of those marked as patient communications that would be disclosed to patients.
File Content: 

COVID-19 Leadership Task Force Updates

Saturday, March 21, 2020

Please share this information at your Tier 3, 2 and 1 huddles.


What your team members need to know

  • On Monday, March 23, we will update our visitor restrictions to protect against the spread of COVID-19. These changes align with updated visitor policies at all Triangle-area health systems. Starting Monday, no visitors will be allowed with limited exceptions.
  • When possible, we will now move to implement all operational changes on Mondays and Thursdays.
  • On Monday, March 23, DUHS clinical laboratories plan to go live with our own CDC-validated COVID-19 test.
  • We are doing our best to preserve PPE supply to keep our staff safe. Procedures are available on the Duke Health COVID-19 Resources intranet outlining the appropriate use of PPE, and these guidelines are being updated regularly based on the accessibility of supplies, the number of COVID-19 cases and new CDC information on the disease and its management.


What to share with your team

  • In addition to implementing stricter patient and visitor screenings in our hospitals, we will enhance our team member screening procedures, beginning next week. We will work to operationalize additional procedures to screen employees for symptoms of illness before entering our facilities.
  • Members of the telehealth work group have provided a resource to help answer frequently asked questions as we transition many of our appointments to virtual platforms. This FAQ is available on the COVID-19 intranet site.


What your team members should do

  • Wear your ID badge between shoulder and waist with the photo side facing out at all times. Do not let visitors or patients follow you into the buildings through entrances where they would bypass screenings.
  • Use the DQS huddles and the COVID-19 intranet site for daily updates, tools and resources.
  • Reminder: Practice good hand hygiene. If you feel ill, you should stay home. If you have a fever and respiratory symptoms, you must call Employee Health before returning to work.
  • Respond to the workforce capabilities questionnaire that you received from the Learning Management System. This will help us assess skills and capabilities in the event of a workforce redeployment.
  • Duke Health has a media relations policy in place. Please notify your entity command center if you are approached by the news media. Only authorized personnel should engage with the media.
  • When using social media, be aware that existing health system policies apply. Be respectful, professional and uphold our Duke values when you engage in social media.
  • If possible, urge your family and friends to consider donating blood. Healthy, eligible blood donors are urgently needed to replenish our blood supply, which will save countless lives.
  • Continue to use your current escalation chains and channels for questions.
  • Recognize your team members and thank them for all their work.