FAQ: Answers to Your Most Common Questions Regarding Commercially Available COVID-19 Tests and Testing at Duke Health |
This FAQ provides answers to commonly asked questions about commercially available COVID-19 tests (testing) and the tests available at Duke Health. Uploaded 1.20.21
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Testing Guidance |
Designated Visitor FYI Flag – Maestro Care Tip Sheet |
This is a tip sheet for using Maestro Care to designate a visitor for an inpatient using a FYI flag. A new Designated Visitor FYI flag will be available on Maestro Care starting 6/24/2020 to support the new visitor policy of allowing one designated visitor per inpatient. The flag can be added by inpatient nurses, case managers, inpatient and ED Financial Care Counselors and operations administrators. The name of the patient's designated visitor should be noted in the body of the FYI and should NOT be updated once designated. Uploaded 06.23.20
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Operations and Visitation |
Discounted Hotel Rates for Duke Raleigh Hospital Team Members |
The attached document contains a list of discounted hotels for Duke Raleigh Hospital team members. Uploaded 04.16.20
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HR & Team Resources, Employee Health, Duke Raleigh Hospital |
Duke Primary and Urgent Care Process for Scheduling a Telephone Visit |
This document is the standard work for scheduling telephone visits. Uploaded 03.24.20
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Ambulatory DPC, Telehealth |
Peer Support Program Flyer |
This document includes information about a peer support program. The Duke Peer Support Program trains volunteer colleagues to support their peers. Peer Support Volunteers (PSV’s) listen, help their peers process their experiences, and identify appropriate resources as needed. Updated 8.27.21
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Well-being & Emotional Support |
Home Visitor Log for Symptomatic COVID-19 Patients |
This document is an NCHHS log for providers to use with patients who have COVID-10 symptoms and must track visitors to their home. Uploaded 03.21.20
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Ambulatory DPC |
Vaccination Clinics Badge Swiping Instructions |
This document includes instructions for swiping your badge (ID) at a vaccination (vaccine) clinic. Uploaded: 02.15.21
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HR & Team Resources |
Decedent Care: Visitation Procedure at DRH During End-of-Life |
This flowchart applies to DRH and shows the procedure for supporting family presence and participation/visitation during end-of-life of patients with suspected or confirmed COVID-19 infection. Uploaded 07.06.20
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Clinical Guidance and Forms (General), Operations and Visitation, Duke Regional Hospital |
FAQs for COVID Work Modification Request |
This document describes the process flow for handling work modification requests and answers frequently asked questions about the process. Uploaded 04.23.20
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HR & Team Resources, FAQs and Talking Points, Redeployment & Staffing Hub |
Duke Primary Care Process Flowchart for Non-COVID-19 Virtual Visits |
This flowchart depicts the process for DPC virtual visits for non-COVID patients. Uploaded 04.01.20
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Ambulatory DPC, Telehealth |
SymMon App Self-Schedule Guidance |
COVID testing self-schedule options for employees. 10.29.21.
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Telecommuting Tips for Employees |
A guide for staff with tips on how to effectively work remotely. Uploaded 03.21.20
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HR & Team Resources, Telework and Working Remotely |
QGenda Scheduling Instructions for Vaccination Clinics |
This handout includes instructions for users to sign up for a shift at one of our COVID-19 vaccination clinics. Uploaded: 03.26.21
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COVID-19 Testing for Adult Direct Admissions to Duke University Hospital |
This document outlines the workflow for testing adults admitted to Duke University Hospital. It includes direct admissions from Duke South, the Cancer Center clinics and ABMT clinic. It also includes planned admissions from home with less than/more than 48 hours notice and over the weekend. Uploaded 08.05.20
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Duke University Hospital, Testing Guidance, DUH Testing Guidance |
Management of Patients with Suspected or Confirmed COVID-19 in the Outpatient Setting |
This document provides recommendations for outpatient management of patients with suspected or confirmed after receiving a COVID-19 diagnosis. Uploaded 05.08.20
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Clinical Guidance and Forms (General), Ambulatory DPC, Ambulatory PDC |
Tips to Protect Yourself and Others from COVID-19: After-Visit Summary Instructions in Spanish |
This document illustrates several tips for preventing the spread of COVID-19. It can be used as discharge instructions/after visit summary/AVS for Spanish-speaking patients. Updated 01.26.22
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Spanish, Ambulatory DPC, Ambulatory PDC, Drive-Up Testing, Patient Communication and Signage, Pediatric Specific Guidance, Discharge Instructions |
DUHS Disaster Documentation |
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FAQs and Talking Points |
ENT/Otolaryngology: PPE Safety Protocols for ENT Clinical Care |
This document is for healthcare workers and outlines the current recommendation for clarifying PPE safety protocols for ENT / otolaryngology clinical care. Uploaded 05.11.20
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Specialty Specific Guidance, PPE |
IM Vaccination Administration Tips for Adolescents |
This is the quick tip sheet for administering IM injections in adolescents (12-15 year-olds). Uploaded 5.11.21
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Additional Vaccinator Info, Vaccine |
AVS (Spanish) Known COVID-19 Infection and Pregnancy |
These after-visit summary instructions are for Spanish-speaking patients who have known COVID-19 infection and are pregnant. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with COVID-19 symptoms. This document can be used as discharge instructions/after visit summary/AVS. Uploaded 09.30.20
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After Visit Summary, Patient Communication and Signage |
Guidance for Appropriate Repeat COVID-19 Testing |
This document provides guidance for providers on appropriate test utilization for COVID-19 PCR (appropriate COVID-19 repeat testing). All test orders available at DUHS (POC test, rapid test, inpatient test, outpatient test, and IP test) have gone through a rigorous validation process and that all results may be used as part of these repeat testing strategies. NOTE: References to pre-operative/pre-procedural testing have been removed, as COVID testing is no longer required to be performed prior to high-risk procedures or surgeries. Updated 12.07.21
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Testing Guidance, Clinical Guidance and Forms (General) |
N95s: FAQs and Key Takeaways on Decontamination and Reuse |
This document includes FAQs and key takeaways on our decontamination process for respirators such as N95s. Updated 04.17.20
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FAQs and Talking Points, PPE, N95 |
N95 Donning & Doffing (Inpatient & Outpatient) |
This document includes donning and doffing procedures for PPE with and N95 for both inpatient and outpatient. Uploaded 1.28.22
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Clinic Employee and Patient/Visitor Screening Signs |
These 22x28 signs alert employees, patients and visitors of screening. Uploaded 03.26.20
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Patient Communication and Signage, Employee Screening |
COVID-19 Vaccination Family Day at DRAH Flyer |
Duke Health is offering the Pfizer COVID-19 vaccine to family members age 12 and older during a family fun day on June 27 from 11 a.m. to 3 p.m. at the Duke Raleigh Hospital campus, 3300 Executive Drive, Medical Office Building Drive. Families can receive their vaccinations together on the Duke Raleigh Hospital campus at our carnival-themed family vaccination clinic. Walk-in vaccinations are accepted, and appointments are encouraged. This flyer is available to promote the event. Uploaded: 6.18.21
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Vaccine |
Mental Health and Well-Being Resources |
This document includes a list of available mental health and well-being resources. The list includes everything from PAS to specific resources on Race and Mental Health. Updated 7.27.21
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Well-being & Emotional Support |
Position Statement – Patients Scheduled for Elective Procedures Who Refuse COVID-19 Testing |
This document is a position statement for patients scheduled for elective procedures who refuse COVID-19 testing. For the care and safety of our patients, visitors, and staff, Duke Health providers will not schedule, or will cancel, elective procedures for patients who refuse pre-procedural COVID-19 testing. This document provides guidance for the Duke Health provider faced with this scenario. Uploaded 05.29.20
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Clinical Guidance and Forms (General), Testing Guidance |
Duke University Hospital Inpatient Restrictions |
This document is a flyer for inpatients at Duke University Hospital informing them about Patient-off Unit Restrictions. Uploaded 04.14.20
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Operations and Visitation, Patient Communication and Signage, Duke University Hospital |
Tier 2 visitation staff talking points |
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Operations and Visitation, Visitor Restrictions |
Duke Primary and Urgent Care Employee COVID-19 Risk Screen Guidelines |
Employee screening guidelines for nurse managers to screen Duke Primary and Urgent Care employees upon arrival. Use together with Duke Primary and Urgent care Employee Screening Tracker. Uploaded 04.10.20
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Ambulatory DPC, Employee Health |
Durham Back-to-School Health Fair Flyer – 8/14/21 |
On Saturday, August 14, the public is invited to receive their free COVID vaccine (Pfizer or J&J) at a Durham Back-To-School Health Fair. The event will be held a t Wheels Fun Park from 10am-4pm. People receiving their first dose of the vaccine will get a $20 gift card as supplies last. Uploaded 08.11.21
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Vaccine, Employee Health |
Maestro Care Quick Tip -- COVID-19 Vaccination Workflow |
This document describes the workflow appointment/call/scheduling center staff should follow to schedule a patient for COVID-19 vaccination. The document also includes answers to basic questions patients may ask about the vaccine and vaccination appointment. Updated 1.14.21
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Maestro Care |
Childcare, Eldercare, and Summer Camp Resources |
A list of childcare, eldercare and summer camp options assembled for Duke employees by the School of Medicine. Uploaded 06.23.2020
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HR & Team Resources, Childcare Resources |
Pediatric Caregiver Screening and Re-banding Process |
This document outlines the pediatric caregiver screening and re-banding process. Uploaded 04.10.20
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Pediatric Specific Guidance |
Duke Primary and Urgent Care Patient Instructions for Drive-Up Testing in Spanish |
This document contains instructions in Spanish for patients coming to a DPC/DUC clinic for drive-up test collection. Updated 03.04.21
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Ambulatory DPC, Drive-Up Testing, Spanish |
Standard Work Instructions: Pfizer Covid-19 Vaccine Administration for a minor (under 16 years) |
Standard work for COVID-19 vaccine administration for patients under age 16 (for Duke Primary and Urgent Care use only). Uploaded 08.27.2021
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Additional Vaccinator Info, Vaccine |
Inpatient/ED: Required PPE |
An 8.5x11 sign showing the required PPE (personal protective equipment) for staff in Inpatient and Emergency Departments. Uploaded 03.21.20
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PPE Signage-Clinical, Donning & Doffing |
Frontline Essential Workers Eligible for Vaccination Waiting List – Spanish |
Recently, Gov. Cooper and NC DHHS Secretary Mandy Cohen announced that Group 3 frontline essential workers will be eligible for vaccination in the coming weeks. This handout is available in Spanish to provide to patients and community members for more information about this transition. Uploaded 2.22.21
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Patient Communication and Signage, Spanish |
Managing Infants born to Mothers with Suspected or Confirmed COVID-19 |
This document summarizes the PPE recommendations for healthcare workers providing care to maternal-infant pairs in the inpatient and outpatient settings. It outlines guidelines for managing infants born to mothers with suspected or confirmed COVID-19. Uploaded 07.07.20
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Pediatric Specific Guidance, Clinical Guidance and Forms (General) |
High Risk Work Modification Process Form |
Fillable form for manager to complete when employee requests a work modification due to being in a high-risk category or pregnancy. Uploaded 04.23.20
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HR & Team Resources, Redeployment & Staffing Hub, Availability for Work & Pay Practices, Employee Health |
Duke Primary Care Process for Conducting Telephone Visits on Day of Appointment |
This document is the standard work for DPC clinic staff and providers when conducting a telephone visit to clarify the role of providers and staff in telephone visits when working from home. Uploaded 04.29.20
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Ambulatory DPC, Telehealth |
CDC COVID-19 Booster Shot Key Messages |
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Clinical Guidance and Forms (General) |
Tips for Leaders to Respond to Stress |
Tips for leaders to help support employees managing physical, mental and emotional health during and after a stressful event. Uploaded 03.21.20
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Employee Health, Well-being & Emotional Support |
Maestro Care Tips: How to Write an Open Note |
Open Notes are progress notes that are available to patients. Most patients want to see their documentation as it is currently written, including specific medical language, as they most often share them with other providers. HOWEVER, consider alternate wording in some situations, for commonly misunderstood words, abbreviations or phrases that could be interpreted as negative. This handout provides more tips for how to write Open Notes. Uploaded 04.05.21
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Maestro Care |
Universal Testing of Adult Patients Requiring Inpatient Hospitalization at Duke University Hospital |
All adult patients who have not tested positive for COVID-19 within the preceding 3 months and who are admitted to Duke University Hospital should have COVID-19 testing performed within 72 hours prior to arrival to DUH for admission or at the time of admission. Various pathways exist to test patients depending on the origin of the admission. Uploaded 08.05.20
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Testing Guidance, Duke University Hospital, DUH Testing Guidance |
Guidance for Providing Telehealth Services During the COVID-19 Pandemic |
This document provides guidance on the use of telehealth visits or services during the COVID-19 pandemic. Uploaded 05.10.20
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Telehealth |
ICU Educational Resources for the Non-ICU Clinician - Duke University Health System |
This document includes ICU educational resources for the non-ICU clinician. The information includes links to websites with free modules provided by the Society of Critical Care Medicine (SCCM). Uploaded 04.01.20
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Clinical Guidance and Forms (General), ICU Care |
Dashboard for Paxlovid and Molnupiravir |
COVID-19 Therapeutics - Supply Details for Molnupiravir and Paxlovid. UPLOADED 1-13-22
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Clinical Guidance and Forms (General) |
Provider Rounding Tips for Patients on Isolation |
This document is for healthcare providers and lists tips for provider rounding teams to limit in-room exposure times and number of in-room visits and to assist in bundling care for patients in isolation. Uploaded 03.22.20
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Clinical Guidance and Forms (General), PPE Conservation |
DUHS Infection vs. Colonization Chart |
Since several changes were made to isolation practices during the pandemic, the Infection Prevention team developed a quick educational guide to assist units. This chart serves as a quick reference for Standard and Transmission-Based Precautions for select organisms, including MRSA, VRE, CRE, C. difficile and multidrug resistant gram-negative organisms. More information can be found in the DUHS Standard and Transmission-Based Precautions Policy. Please contact your Infection Prevention Specialist during business hours (8 am to 6 pm) for isolation-related questions. Uploaded 05.14.21
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Clinical Guidance and Forms (General) |
AVS (Spanish) Known COVID-19 Infection in Immunocompromised Patients |
These after-visit summary instructions are for Spanish-speaking patients who have known COVID-19 infection and are immunocompromised. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with COVID-19 symptoms. This document can be used as discharge instructions/after visit summary/AVS. Uploaded 09.30.20
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After Visit Summary, Patient Communication and Signage |
Duke University Hospital Guidance for Interpreter Services on Duke-Issued Tablets for Patients with Suspected COVID-19 |
If scheduled before entering patient’s rooms, Duke Interpreter services can connect to a patient or provider tablet via Jabber to facilitate communication. This document provides guidance and outlines the workflow for using this service at Duke University Hospital. Updated 05.20.20
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Telehealth, Clinical Guidance and Forms (General), Duke University Hospital |
Isolation Procedures and COVID-19 Testing for Asymptomatic Immunocompromised Patients in the Inpatient Setting |
This document provides guidance on testing and isolation procedures for the hematopoietic stem cell transplants (HSCT), solid organ transplants (SOT) and acute leukemic patients who are admitted to the hospital. Uploaded 07.02.20
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Clinical Guidance and Forms (General), Pediatrics, High-risk Populations |
Required PPE with N95 Respirator – Special Airborne/Contact Isolation |
This document shows the PPE needed when wearing an N95 respirator for Special Airborne/Contact Isolation. Uploaded 1.28.22.
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Referring Provider Email Regarding Surgery Postponement |
This document contains approved email copy that can be used to communicate to referring physicians or surgeons about the postponement of a patient surgery or non-urgent procedure due to the COVID-19 public health emergency. Uploaded 03.25.20
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Periop Management, Elective Procedure, Referring Physician Email |
COVID-19 Vaccines for Homebound Patients |
COVID-19 vaccines for homebound patients residing in Durham County are now available through a partnership between the Durham County Community Paramedics and the Durham County Health Department. This initiative serves to identify patients who are unable to safely access the COVID-19 vaccine outside of their home due to health or mobility, and provide the vaccine to patients in their home. Referrals for Duke patients can be e-mailed to Elissa Nickolopoulos, MSW, LCSW-A at elissa.rumer@duke.edu. All referrals must contain patient's name, MRN, preferred phone number, allergies, preferred phone number and alternative contacts (if applicable). Documentation of patient's verbal consent for referral to Community Paramedics must be documented in patient's chart prior to making the referral. Uploaded 6.24.21
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Vaccine |
Duke COVID-19 Vaccination Work Group Update 12.4.20 |
This email was distributed to the Duke community about the COVID-19 vaccine from the Duke COVID-19 Vaccination Work Group on 12.4.20
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Employee Health |
Patient Letter – COVID-19 Test Refusal Prior to Procedure |
This document is a letter to provide patients scheduled for elective procedures who refuse COVID-19 testing. For the care and safety of our patients, visitors, and staff, Duke Health providers will not schedule, or will cancel, elective procedures for patients who refuse pre-procedural COVID-19 testing. Uploaded 05.29.20
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Clinical Guidance and Forms (General), Testing Guidance, Patient Communication and Signage, Elective Procedure, Periop Testing |
Duke University Hospital Conservation of Thermometers and Stethoscopes |
This document lists the instructions to help conserve thermometers and stethoscopes used for all isolation patients at Duke University Hospital. Uploaded 04.06.20
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Clinical Guidance and Forms (General), Operations and Visitation, Duke University Hospital, PPE Conservation |
Currently Available Therapeutics for the Treatment and Prevention of COVID-19_April 21_2022 |
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Clinical Guidance and Forms (General), High-risk Populations |
Registration Bypass Warning Report-Travel Screening (3.13.20) |
This document is for ambulatory scheduling staff and outlines how to run and navigate the Registration Bypass Warning Report-Travel Screening. Uploaded 03.26.20
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Ambulatory DPC |
Duke COVID-19 Vaccination Work Group Update 8.13.21 |
This email was distributed to the Duke community about the COVID-19 vaccine from the Duke COVID-19 Vaccination Work Group on 8.13.21
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Vaccine |
Scheduling COVID-19 vaccines through DPC |
This document provides Duke Primary and Urgent Care staff an overview of the process for scheduling patients for COVID-19 vaccination. Uploaded 1.13.21
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Ambulatory PDC |
Patient Masking Update Letter – Spanish |
This patient letter can be used to help team members communicate inpatient masking updates with patients. This version of the letter is in Spanish. Uploaded 06.23.20
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Patient Communication and Signage |
DUH, PDC & DPC COVID-19 Testing Guidance |
This document provides updated guidance for COVID-19 testing. This includes recommendations for testing based on 12 categories of patients and the respective approved tests at Duke University Hospital (DUH), Private Diagnostic Clinic (PDC) and Duke Primary Care (DPC). Guidelines at Duke Regional Hospital and Duke Raleigh Hospital vary based on workflows and testing capabilities; please work with the respective entity CMO for appropriate guidance. Updated 07.14.20
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Testing Guidance, Duke University Hospital, Ambulatory PDC, Ambulatory DPC, DUH Testing Guidance |
Duke Primary and Urgent Care Patient Instructions for Drive-Up Testing |
This document contains instructions for patients coming to a DPC/DUC clinic for drive-up test collection. Updated 03.04.21
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Ambulatory DPC, Drive-Up Testing |
Quick Tip: Pfizer COVID-19 Vaccine Question Updates |
Tip sheet about changes to Pfizer COVID-19 vaccine questions in Maestro Care (created by DHTS for everyone who administers COVID-19 vaccine). Uploaded 08.27.2021
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Maestro Care, Vaccine |
Outpatient: Required PPE |
This document is an 8.5x11 flyer for healthcare workers showing required PPE for outpatient care. Uploaded 03.21.20
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PPE Signage-Clinical, Ambulatory DPC |
Maestro Care: Using the COVID Vaccine Waitlist |
The wait list feature is used to keep track of patients who need an appointment. This Maestro Care tip sheet provides instructions for adding patients to the waitlist who qualify for a COVID vaccine, but who we are unable to schedule. Do not add patients to the wait list if they do not meet the current qualifications to receive the vaccine. The WL-COVID VACCINE(HOTLINE) [9070624] waitlist should only be used for initial vaccine appointments, not for second dose appointments. Uploaded 2.26.21
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Maestro Care |
3M 8210/8110S and 3M 8511 N95 Seal Check Instructions |
This document illustrates N95 seal check instructions for the following N95 non-surgical respirators: 3M 8210/8110S (without a valve) and 3M 8511 (with a valve). Updated 01.07.22
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PPE, N95, Donning & Doffing |
DPC Standard Work for Pediatric Lab Process |
This document includes standard work instructions for Duke Primary Care family medicine and pediatric practices to use when obtaining lab specimens from pediatric patients. Uploaded 04.23.20
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Ambulatory DPC |
DPC COVID-19 Patient/Visitor Screening |
This document includes guidelines and scripting for patient and visitor screening at Duke Primary and Urgent Care clinics. Uploaded 07.29.20
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Ambulatory DPC |
Grief Symposium Nov. 9, 2021 |
Event flyer for the Grief Symposium on Nov. 19, 2021.
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How to Manage Emotional Health During Crisis |
This document is for all staff and includes tips for managing physical, mental, and emotional health and dealing with anxiety related to a medical health crisis. Uploaded 03.21.20
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Employee Health, Well-being & Emotional Support |
Informational Handout: What is the 21st Century Cares Act? |
The 21st Century Cares Act is a Federal Mandate created to prevent the blocking of electronic health information between health systems, apps and devices. This handout has more infromation about this act. Uploaded 04.02.21
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Universal Testing of Pediatric Patients Requiring Inpatient Hospitalization at Duke University Hospital |
All pediatric patients admitted to Duke University Hospital who have not tested positive for COVID-19 within the preceding 3 months should have COVID-19 testing performed within 72 hours of their admission or at the time of admission. Various pathways exist to test patients depending on the origin of the admission. Uploaded 08.06.20
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Pediatrics, Testing Guidance, Duke University Hospital, Pediatric Specific Guidance, DUH Testing Guidance |
Duke Primary Care Quick Reference Guide for Scheduled, Chargeable Telephone Visits |
This document is a quick reference guide (tip sheet) for Duke Primary Care (DPC) providers on conducting scheduled, chargeable telephone visits. Uploaded 05.10.20
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Telehealth |
Tips to Protect Yourself and Others from COVID-19: After-Visit Summary Instructions in Arabic |
This document illustrates several tips for preventing the spread of COVID-19. It can be used as discharge instructions/after visit summary/AVS for Arabic-speaking patients. Updated 02.03.22
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Ambulatory DPC, Ambulatory PDC, Patient Communication and Signage, Pediatric Specific Guidance, Discharge Instructions |
COVID Dashboard Lookup |
Directions for locating the DUHS Dashboard for Molnupiravir/Paxlovid Supplies. UPLOADED 1-13-22
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Clinical Guidance and Forms (General) |
Ability to Work/Return to Work for Healthcare Providers |
Guidelines for healthcare providers (HCPs) with known or suspected COVID-19 infection, including return to work criteria and protocol. Updated 12.8.20
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Employee Health, Safe Return On-site |
Updated Guidance for Team Member Meetings and Conferences |
This document provides guidance for team members planning Duke-sponsored, small-sized indoor meetings and conferences. Uploaded 05.14.21
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Employee Health |
AVS Known COVID-19 Infection in Immunocompromised Patients |
These after-visit summary instructions are for English-speaking patients who have known COVID-19 infection and are immunocompromised. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with COVID-19 symptoms. This document can be used as discharge instructions/after visit summary/AVS. Uploaded 09.30.20
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After Visit Summary, Patient Communication and Signage |
Tracheostomy Protocol During COVID-19 |
This document provides multidisciplinary guidance for safely performing tracheostomies and for post-tracheostomy care in patients who were diagnosed with COVID-19 (tracheostomy protocol). Please note, there is a new recommendation that special airborne contact isolation may be discontinued once the patient meets appropriate criteria using the symptom-based strategy. Updated 08.04.20
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Clinical Guidance and Forms (General) |
Guidance for Procedural Areas Caring for Suspected or Confirmed COVID-19 Patients |
This guidance is for healthcare workers in procedural areas and explains when to use HEPA filters in procedural rooms for patients with suspected or confirmed COVID-19 infection. Uploaded 04.09.20
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Clinical Guidance and Forms (General) |
Required PPE with PAPR Unit – Special Airborne/Contact Isolation |
This document shows the PPE needed when wearing a PAPR unit for Special Airborne/Contact Isolation. Uploaded 1.28.22.
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Visitor Restrictions Enforced Digital Sign |
This 8x10 digital sign enforces visitor restrictions and indicates all patients entering hospitals and clinics will be screened. Uploaded 03.26.20
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Patient Communication and Signage, Visitor Restrictions |
New Password Policy for Duke Health Team Members |
Duke Health users and sponsored guests must update passwords as soon as possible, but will not be required to change passwords in the future – unless you want to update or your password is compromised. The new password policy removes the requirement to update passwords every 180 days and requires passwords to be at least 12 characters (special characters and numbers are no longer required); however, including special characters creates a stronger password. In addition, the option to update passwords using CTRL+ALT+DEL is no longer available. This handout provides more information about this update. Uploaded 7.2.21
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Duke COVID-19 Vaccination Work Group Update 11.12.20 |
This email was distributed to the Duke community about the COVID-19 vaccine from the Duke COVID-19 Vaccination Work Group on 11.12.20
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Employee Health |
Forever Face Shield Instructions |
New “forever” face shields are available from the Duke Pratt School of Engineering. This document provides instructions for the appropriate use, assembly and cleaning of these new face shields. Updated 06.02.20
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PPE, PPE Signage-Clinical |
Pandemic Response Network: Duke Community Health Watch |
This document includes answers to common questions about the Pandemic Response Network’s Duke Community Health Watch COVID-19 study. Uploaded 04.14.20
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FAQs and Talking Points, Patient Communication and Signage |
NCBON Testing Letter for New Graduates |
This letter from the NC Board of Nursing announces revised licensure requirements for new graduates and was sent 03.24.20. Uploaded 03.24.20
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Nursing |
Important Dates for Receiving your COVID Vaccine |
This handout includes important dates for receiving your COVID vaccine before the required deadline. Uploaded 08.19.21
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Employee Health, Vaccine |
The Coping Card |
At times, we all feel stress, grief, conflict, or disappointment. When you are having a tough time, try some of the coping strategies or contact a resource on this card. Uploaded 08.19.21
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Well-being & Emotional Support |
Maestro Care Quick Tip -- Using the COVID-19 Vaccine Waitlist |
This tip sheet provides instructions for adding to the waitlist patients who qualify for a COVID-19 vaccine but who are unable to schedule an appointment. Uploaded 1.13.21
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Maestro Care |
Team Member Visitor Restrictions Update June 23 |
This document includes an email update that was distributed to all Duke Health employees on the morning of June 23rd. This update included important policies regarding our updated visitor restrictions for inpatients and outpatients. Uploaded 06.23.20
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Visitor Restrictions, Operations and Visitation |
Masking in Common Areas |
This flyer can be posted to remind healthcare workers to wear a mask in common areas at all times when not actively eating, drinking or using the restroom. It also provides an important reminder about limiting the number of unmasked individuals who are in close proximity with one another while eating and drinking. Uploaded 04.17.20
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PPE Signage-Clinical |
Duke Primary Care Process for Scheduling a Drive-Up Testing Visit |
This document is the standard work for scheduling drive-up test collection at DPC/DUC clinics. Uploaded 09.11.20
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Ambulatory DPC, Drive-Up Testing |
DUHS Honoring Teamwork |
A list of investments made in support of DUHS team members to recognize their commitment to patient care during COVID-19.
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HR & Team Resources |
Attention at Check-in |
An interior clinic sign asking patients to check in with the Front Desk if they have symptoms. The 8.5x11 page is designed to be cut in half to create two signs. English. Uploaded 03.21.20
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Patient Communication and Signage |
Protocol for Perioperative Management of Surgical Procedures During the COVID-19 Pandemic |
This document addresses perioperative management of patients presenting for surgery during the COVID-19 pandemic, including those who are KNOWN or SUSPECTED (i.e. rule-out/PUI) COVID-19 positive and need urgent surgery. Uploaded: 6.14.21
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Periop Management |
Visitor Restriction FAQs |
These visitor restriction FAQs provide answers to frequently asked questions regarding our updated visitor restrictions. Please review these for more information regarding our current visitor restrictions in place. Uploaded: 07.13.20
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Operations and Visitation, FAQs and Talking Points |
DPC Pediatrics Lab Letter |
This document is a letter Duke Primary Care family medicine and pediatrics practices can share with a patient/patient’s guardian about the process for obtaining lab specimens from pediatric patients. Uploaded 04.27.20
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Ambulatory DPC |
Masking Protocols for Team Members |
This document provides instructions for our universal masking initiative at our hospital and clinic sites. It also includes answers to questions from colleagues and patients. Updated 06.02.20
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PPE, FAQs and Talking Points, Employee Health |
Community Vaccination Event December 4 - ENGLISH |
Community COVID Vaccination Event Flyer
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Self-care Tips After Stressful Events |
This document is for all staff and can help people recognize common reactions to stressful events and how to cope using positive self-care behaviors. Uploaded 03.21.20
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Employee Health, Well-being & Emotional Support |
21st Century Cares Act Training Presentation |
The 21st Century Cares Act is a federal mandate created to prevent the blocking of electronic health information between health systems, apps and devices. This presentation (training) provides more information about this act and how it impacts our providers.
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Maestro Care |
Disruptive Patient and Visitor Banner: Duke Raleigh Hospital |
This banner may be displayed to highlight our disruptive patient & visitor policy. This is a reminder for patients and visitors that we will not tolerate aggressive behavior at Duke Health. It also highlights how our team values diversity and treats everyone with respect. Uploaded 08.07.20
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Operations and Visitation, Patient Communication and Signage, Duke Raleigh Hospital |
Smart List for Adding an Attestation Consent Statement for the Use of a Video Visits During the Response to the COVID-19 Pandemic |
This document provides the smart list for adding an attestation consent for a video visit during the response to the COVID-19 pandemic. Uploaded 05.10.20
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Telehealth |
COVID-19 Important Reminders |
Flyer / printable resource reminding staff of need for proper hand hygiene and physical / social distancing. English version. Uploaded 04.03.20
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Employee Health |
Visitor Guidelines for Duke Health Hospital Locations (Updated 2-18-22) |
Your safety and well-being are our top priority. We recognize these restrictions may be difficult for you and your loved ones. This is a challenging time, and these visitor guidelines are intended to provide additional safeguards for our patients, families, visitors and team members. Duke Health has modified its visitation guidelines based on recommendations from the CDC and our infectious disease experts. | UPDATED 2-18-22
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Patient Communication and Signage, Operations and Visitation, Visitor Restrictions |
Letter for visitors of patients in isolation |
This letter is for family members/visitors of patients with suspected COVID-19 infection and explains the procedures that will be followed while awaiting test results. Uploaded 03.24.20
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Patient Communication and Signage, Operations and Visitation |
Message to Patients Ages 12 to 15 Regarding COVID-19 Vaccination |
This message was distributed to more than 16,000 patients ages 12 to 15 to notify them that they are now eligible to receive the Pfizer COVID-19 vaccine.
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Vaccine, Patient Communication and Signage |
Guidelines for Social Gatherings & Holiday Celebrations |
We understand that in past years, our colleagues would often come together as teams to celebrate the holiday season and our collective successes. This year will feel different for sure, but we again want to prioritize safety of our team members so that everyone may remain healthy and able to connect with loved ones. As such, please note the guidelines outlined in this document. Uploaded 11.18.21
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Well-being & Emotional Support, HR & Team Resources |
Duke Guidelines for Antithrombotic Therapy in Hospitalized Patients with COVID 19 |
The attached document contains information about the guidelines for antithrombotic therapy in hospitalized patients with COVID-19. Uploaded 05.22.20
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Clinical Guidance and Forms (General) |
Guidance for De-escalating Isolation after a Negative Test for COVID-19 |
The flow diagram outlines a recommended decision algorithm for symptomatic patients with a negative COVID-19 nasopharyngeal swab whose clinical presentation remains highly suspicious for active COVID-19 infection. It shows the process for updating isolation status, isolation precautions and transferring patients off a COVID-19 unit with negative COVID-19 test results. This flow diagram DOES NOT apply to asymptomatic patients. This document *no longer* reflects a change in the management of patients from skilled nursing and other congregate living facilities after COVID-19 has been ruled out. Updated 05.07.21
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Clinical Guidance and Forms (General), Special Airborne Contact |
DUHS New Hire COVID-19 Vaccine Information |
Consistent with our values and commitment to zero harm for our patients, their loved ones and our team, we have new COVID-19 vaccination requirements. New team members joining Duke University Health System are required to receive a COVID-19 vaccine or a Duke-approved medical or religious exemption. UPLOADED 1-31-22
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vaccination requirements |
Going Home Well-being Checklist 11x17 Sign |
This 11x17 employee-facing sign offers simple steps to power down, rest and recharge. Uploaded 03.26.20
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Employee Health, Well-being & Emotional Support |
Guidelines for Re-opening of Operations by Communicable Disease Risk |
This document is for internal Duke Health use only. Please note these guidelines are subject to change as needed. These guidelines will help us in responding to infectious diseases or other potential issues that may demand for us to strengthen our safety practices. Please note that we will provide broad communication any time we need to switch from one tier to another. Updated: 03.11.22
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Operations and Visitation |
Duke COVID-19 Vaccination Work Group Update 11.20.20 |
This email was distributed to the Duke community about the COVID-19 vaccine from the Duke COVID-19 Vaccination Work Group on 11.20.20
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Employee Health |
Referring Physician Email Sent on 6.3.2020 |
This email was sent on 6.3.2020 to a referring physician audience and explains Duke has measures and precautions in place to provide safe care to patients referred to Duke Health. Uploaded 06.03.20
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Referring Physician Email |
Masking Guidance for Patients and Visitors |
This guidance is for patients and visitors who are required to wear a mask while in common areas of Duke hospitals and clinics. It provides reminders in words and icons about hand hygiene and best practices for wearing masks during the COVID-19 pandemic. Updated 11.10.21
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Patient Communication and Signage |
Editable Temporary Clinic Closure Signage for PDC Clinics |
This editable PowerPoint document is intended to be used as a template to create temporary signage for PDC clinic closures. Uploaded 03.27.20
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Patient Communication and Signage, Ambulatory PDC |
Criteria for Discontinuation of Special Airborne Contact Isolation |
This document provides updated guidance to healthcare workers on when to discontinue special airborne contact (SAC) isolation for patients with COVID-19 (Discontinuing isolation). This guidance applies to all areas of Duke Health including adult and children’s inpatient, outpatient, surgical, procedural and other care areas. CDC now recommends using a symptom-based strategy alone for discontinuation of special airborne contact isolation for patients infected with COVID. Enough evidence has accumulated to show that patients are not shedding live, infectious virus after a specified amount of time passes from symptom onset. As such, Duke Health will no longer use the test-based strategy (i.e. 2 negative tests) to discontinue Special Airborne Contact isolation for patients with COVID and begin using the symptom-based strategy outlined below. Updated 12.12.20
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Clinical Guidance and Forms (General), Special Airborne Contact |
Duke Personal Assistance Service Program Brochure |
Personal Assistance Service (PAS) is the faculty/employee assistance program of Duke University and Health System. Our staff of licensed professionals offers assessment, short-term counseling, and referrals to help resolve a range of personal, work, and family problems. PAS services are available at no charge to benefit-eligible Duke faculty, staff, and their family members. This brochure has more information about our PAS program. Uploaded 08.20.21
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Well-being & Emotional Support, Employee Health |
Patient Message to Adults 65-74 for COVID-19 Vaccination |
In compliance with North Carolina Department of Health and Human Services (NC DHHS) guidelines, this message was distributed to all Duke Health patients who are age 65-74 to notify them that they are eligible to receive the COVID-19 vaccine (vaccination). Uploaded: 01.15.21
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Patient Communication and Signage |
Patient Letter for Updated Visitor Restrictions Effective August 30, 2021 – Spanish |
This is a letter to provide patients that outlines updated visitor restrictions in place effective April 21, 2021. The letter explains our updated restrictions in place in our hospitals, outpatient surgery and outpatient clinics. This version of the letter is in Spanish. Uploaded 08.25.21
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Patient Communication and Signage, Operations and Visitation |
Sharing Meals at Work: Infection Prevention Guidelines |
This document provides guidelines for DUHS team members on safely consuming shared food with others in the hospital and clinic settings. As a reminder, eating with others indoors continues to be a higher-risk activity for the spread of COVID-19, as we have not reached 100% employee vaccination rate. Clusters of healthcare worker infections at Duke have been linked to larger gatherings in breakrooms where staff could not maintain 6 feet of distance. Let’s all do our part to keep each other safe. Updated 06.06.21
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Employee Health, Safe Return On-site, Shared Spaces |
3M N95 Seal Check Instructions |
This document illustrates N95 seal check instructions for healthcare workers. While this guide was made for the 3M brand of N95 respirators, the same principles of fit testing apply to other types of respirators. Uploaded 03.30.20
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PPE, N95, Donning & Doffing |
Getting Your COVID-19 Vaccine with Other Vaccines |
You may be wondering whether it’s safe for you and your loved ones to get the COVID-19 vaccine at the same time as other vaccines. This flyer will help answer your questions. Please talk with your healthcare provider about any concerns you have. Uploaded 09.02.21.
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Patient Communication and Signage, FAQs and Talking Points, Vaccine |
Attention at Check-in (Spanish) |
Front desk poster in Spanish (8.5 x 11). Uploaded 03.21.20
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Patient Communication and Signage, Spanish |
FAQ: What to know if team members want to help at Duke’s vaccination clinics |
FAQ guide for managers with team members wanting to help support vaccination clinics. Uploaded 03.08.21
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Vaccine, FAQs and Talking Points |
Duke Health Masking Care Package Insert |
This document was mailed to all Duke Health employees as a reference for when to wear a face covering in the community and in our facilities. It was provided in a package to all employees along with cloth masks and hand sanitizer. Uploaded 07.10.20
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PPE |
PAPR Instructions for Donning, Doffing and Disinfection (Combined) |
All PAPR-related instructions, including the newer 3M Versaflo and 3M Ford PAPRs as well as other brands of PAPRs used at Duke Health, are combined into one document for donning and doffing additional PPE and disinfecting the PAPR in inpatient and outpatient settings. We have addressed doffing and disinfection of loose-fitting headgear (e.g., head cover, shrouded hood) with and without an anteroom. Updated 1.28.22.
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PPE Signage-Clinical, PPE, Donning & Doffing |
Neurology: Guidelines for Performing NIOM on Patients with COVID-19 |
This document contains the triage algorithm for determining medical necessity and urgency for Neurophysiologic Intraoperative Monitoring (NIOM, Evoked Potentials, spinal cord monitoring, cortical mapping) for patients with a suspected or confirmed COVID-19 infection. Guidelines for modified NIOM infection prevention and safety protocols when caring for a patient with a suspected or confirmed COVID-19 infection. Uploaded 03.27.20
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Neurology, Specialty Specific Guidance |
Community COVID Vaccination Event Dec. 4 SPANISH |
Community COVID Vaccination Event Dec. 4 SPANISH
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Attention at Check In (8.5x11) sign SPANISH |
An 8.5 x 11 poster asking patients to check in with the Front Desk if they have symptoms. Spanish. Uploaded 03.22.20
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Patient Communication and Signage, Spanish |
21st Century Cares Act Training Sessions Information |
The 21st Century Cures Act is a federal mandate that requires health organizations to provide patients with timely access to their electronic health information. In compliance with the Cures Act and effective April 11, 2021, Duke Health will immediately release the majority of clinical notes (inpatient and outpatient) as well as laboratory, pathology, and imaging results to patients via their Duke MyChart accounts. There are options for not sharing and/or delaying release but this requires documentation of a specific reason. Training sessions are linked in this document. Uploaded 04.02.21
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Maestro Care |
Disruptive Patient and Visitor Signs: Duke Raleigh Hospital |
This sign may be displayed to highlight our disruptive patient & visitor policy. This is a reminder for patients and visitors that we will not tolerate aggressive behavior at Duke Health. It also highlights how our team values diversity and treats everyone with respect. Uploaded 08.07.20
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Operations and Visitation, Patient Communication and Signage, Duke Raleigh Hospital |
Ophthalmology: Point of Care Testing Flowchart - Eye Center Urgent Clinic |
This is flowchart depicts the process for patients who have been examined in an ophthalmology clinic, needs surgery, and the patient is ready for COVID-19 testing. Uploaded 05.11.20
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Specialty Specific Guidance, Testing Guidance, Periop Testing |
PPE Doffing Procedure: No anteroom / no disinfectant in room at threshold |
This document provides instructions for safely removing PPE in inpatient and ED environments where there is no anteroom or where gloves and/or disinfectant wipes are not available in room at the threshold. Updated 08.27.21
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PPE, Donning & Doffing |
Tier 3 Inpatient Visitation | Staff Talking Points |
The following scripts and talking points are designed to assist DUHS staff in communicating our visitation guidelines as we transition from Tier 2 (Limited Access) to Tier 3 (Restricted Access). We appreciate the support of all team members in our efforts to keep our campuses safe as we continue to navigate our COVID-19 response. UPLOADED 1-16-22
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FAQs and Talking Points, Patient Communication and Signage |
MyChart letter to high-risk patients |
This letter from Dr. Thomas Owens was sent to high-risk patients at Duke Health via MyChart. Uploaded 03.24.20
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Patient Communication and Signage |
Process for referring outpatient/visitor to 1J COVID Vaccine Clinic |
This document outlines the process for referring outpatients/visitors to 1J COVID Vaccine Clinic. Uploaded 05.17.21
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Duke University Hospital, Clinical Guidance and Forms (General) |
DUHS Respiratory Viral Testing Guidance for the 2020-2021 Winter Respiratory Viral Season |
The COVID-19 pandemic is reducing the supply of all non-COVID respiratory viral tests this fall/winter making it necessary to use tests judiciously. This document provides testing guidance for the 2020-2021 respiratory season. Uploaded 10.09.20
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Testing Guidance |
COVID-19 Inpatient Anticoagulation Protocol – for ICU and non-ICU patients |
The attached document contains information about managing COVID-19 inpatient anticoagulation protocol (antithrombotic therapy) for ICU and non-ICU patients. Uploaded 05.12.20
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Clinical Guidance and Forms (General) |
Getting Through The Day with Your Mask |
This flyer contains tips for staff on how to go about their day with masks on and how to properly remove and store their mask while eating, drinking and going to the restroom. English version. Uploaded 04.10.20
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Employee Health, PPE Signage-Clinical |
COVID-19 Testing Instructions: How to Collect an Anterior Nasal Swab Specimen |
These step-by-step instructions illustrate how to self-collect an anterior nasal swab specimen. Updated 10/4/21.
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Testing Guidance |
Duke Regional Hospital Team Member Screening Process |
This file documents the process for screening team members (employees) upon their arrival at work at Duke Regional Hospital. Uploaded 03.31.20
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Operations and Visitation, Duke Regional Hospital, Employee Screening, Employee Health, Safe Return On-site |
Duke University/Duke University Health System Application for Religious Exemption for COVID-19 Vaccination |
This document includes the Duke University/Duke University Health System Employee Application for Religious Exemption for COVID-19 Vaccination. Uploaded 7.22.21
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HR & Team Resources |
Vaccination Talking Points for Patients and Community |
These talking points can be used to help answer questions from patients and the community the COVID-19 vaccination. They have recently been updated to address questions regarding the safety of the vaccines, how to join our vaccination waiting list and whether patients can choose which vaccine they will receive. Uploaded 3.5.21
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FAQs and Talking Points, Patient Communication and Signage |
Special Droplet and Special Droplet & Contact Sign Ordering Reference |
Special Droplet and Special Droplet & Contact signs are now available for order in Eprint. This document is a reference that provides guidance to order these signs. Uploaded 06.05.20
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PPE Signage-Clinical, PPE, Clinical Guidance and Forms (General), High-risk Populations |
AVS Additional Information Template (Editable) |
This Word document can be edited by staff working to discharge patients. It was created in response to the request to provide written instructions to patients in addition to the after visit summary instructions in PDF format. Uploaded 04.15.20
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Patient Communication and Signage, Ambulatory DPC |
Duke Primary and Urgent Care Telephone Visit Maestro Tip Sheet |
This Maestro tip sheet is for DPC and DUC providers to reference for information on documentation and billing when conducting telephonic visits. Uploaded 03.19.20
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Ambulatory DPC, Telehealth |
Manager Resource: Providing Emotional Support to Our Teams |
This resource includes simple ways for managers / leaders to support their team members. Uploaded: 08.20.21
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Well-being & Emotional Support |
After Your Vaccine: When to Contact your Healthcare Provider |
This handout is a guide to help patients decide if they should contact their health care provider for advice on getting a COVID-19 test after receiving their vaccination. Uploaded 5.27.21
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Vaccine |
Decedent Care: Visitation Procedure at DRAH During End-of-Life |
This flowchart applies to DRAH and shows the procedure for supporting family presence and participation/visitation during end-of-life of patients with suspected or confirmed COVID-19 infection. Uploaded 06.24.20
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Clinical Guidance and Forms (General), Operations and Visitation, Duke Raleigh Hospital |
DUH Visitor Exception Approval Process During COVID Visitor Restriction Period |
This flow chart provides guidance for family presence and participation during end of life for COVID positive patients, PUI's, and non-COVID patients at Duke University Hospital. Uploaded 04.16.20
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Clinical Guidance and Forms (General), Operations and Visitation, Duke University Hospital, Decedent Care |
ED & INPATIENT Hospital Day Less Than or Equal To 3 Decision Tree |
This document shows a decision tree for COVID-19 testing for patients who are in the ED or who have been admitted for less than or equal to 3 days. The decision for COVID-19 testing should be based on clinical judgment. Prior to testing for COVID-19, the Infection Prevention team recommends ruling out other potential causes of the patient's clinical condition including influenza or other non-influenza viral illnesses (as applicable). If the aforementioned tests are negative or if the clinical picture is not explained by a non-influenza pathogen, it is appropriate to proceed with COVID-19 testing. Updated 04.17.20
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Testing Guidance |
Community COVID Vaccine Clinic 9.11.21 |
Community COVID Vaccine Clinic information for event on Saturday, September 11, 2021.
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NP Swab Collection and Transport Instructions |
This document is for healthcare workers and provides detailed instructions for sample collection, storage and transport of respiratory virus tests. Please note: During sample collection, insert swab into posterior nasopharynx (NP) and rotate for five (5) seconds. Samples that will be sent through the pneumatic tube system within hospitals should be double-bagged before tube transport. Updated 04.15.20
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Testing Guidance |
Process for Team Members Who Experience Side Effects After Vaccination |
This guide outlines the process team members should follow should they experience side effects after the COVID-19 vaccination. Uploaded 03.08.21
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Vaccine, FAQs and Talking Points |
DRH Protocol for Inpatients with New Symptoms Concerning for COVID-19 |
This document shares protocols for inpatients who develop new symptoms that are concerning for COVID-19, what type of precautions and testing should be used, and what unit the inpatient should be assigned to based on their test results. Uploaded 07.15.20
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Duke Regional Hospital, Clinical Guidance and Forms (General) |
DRAH Connect with Well-Being and Emotional Support Resources |
Taking care of your own well-being is vital. Duke Raleigh Hospital has resources available to help. This flyer identifies the services that are available. Uploaded 04.29.20
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Employee Health, Duke Raleigh Hospital |
Neurology: Guidelines for Performing Sleep Studies During COVID-19 Spread |
The document contains the triage algorithm for determining medical necessity and urgency for Sleep Studies (Home Sleep Testing [HST], Polysomnography [PSG], CPAP, BiPAP, ASV Titration, MSLT, MWT) for patients with a suspected or confirmed COVID-19 infection. Guidelines for modified Sleep Study infection prevention and safety protocols when caring for a patient with a suspected or confirmed COVID-19 infection. Uploaded 03.27.20
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Neurology, Specialty Specific Guidance |
Metronidazole Shortage Memo_11.30.21 |
Departments of Pharmacy
CRITICAL Drug Shortage Memo – UPDATE (11.30.21)
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DPC Outpatient Clinics Do Not Enter Sign in Spanish |
This a Duke Primary Care Outpatient Clinics "Do Not Enter" sign if you have COVID symptoms. Spanish. Uploaded 03.22.20
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Patient Communication and Signage, Ambulatory DPC, Spanish |
04.07.21 COVID-19 Vaccine Patient Update |
Beginning April 7, 2021, everyone 16 years of age or older will be eligible for vaccination per North Carolina Department of Health and Human Services (NC DHHS) guidelines. This message was sent to more than 226,000 patients and community members to notify them that they are now eligible for vaccination. Uploaded 04.09.21
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Guidance for Adult End-of-Life Visitation |
This document provides updated guidance for managing end-of-life visitation for adult inpatients at all three Duke hospitals. It includes policies for patients with and without COVID-19. Uploaded 02.05.21
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Operations and Visitation, Decedent Care |
Duke University Hospital and Duke Regional Hospital Birthing Center Visitation Guidelines |
This document is a patient resource to outline the visitation guidelines at Duke University Hospital and Duke Regional Hospital birthing centers. We recognize the importance of having continuous labor support for mothers during the birthing process and newborns/pediatrics. Updated 05.19.20
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Patient Communication and Signage, Pediatric Specific Guidance, Duke University Hospital, Duke Regional Hospital |
Recommendations for Discharging COVID-19 Positive Inpatient Who Continues to Require Isolation Precautions |
This document includes recommendations for healthcare workers to safely discharge a COVID-19 positive inpatient who continues to require isolation precautions. Uploaded 04.03.20
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PPE, Clinical Guidance and Forms (General), Discharge Instructions |
TIP SHEET | Creating Telephone Encounter for DPC / DUC Employees Undergoing POC COVID Testing |
This tip sheet for Duke Primary and Urgent Care clinical leaders shows how to document and set up a point-of-care COVID-19 test for a DPC or DUC employee. UPLOADED 1-14-22
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Ambulatory DPC |
Patient email sent on 3.16.20 |
This email was sent to Spanish-speaking patients on 3.16.20 instructing patients about what to know prior to coming to a Duke Hospital or Clinic during the COVID pandemic to help prevent the spread of infection. Uploaded 03.16.20
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Patient Communication and Signage |
3M 1870 Plus N95 Seal Check Instructions |
This document illustrates seal check instructions for the 3M 1870 Plus N95 respirator. While this guide was made for the 3M brand of N95 respirators, the same principles of fit testing apply to other types of respirators. Uploaded 05.26.21.
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N95, PPE, Donning & Doffing |
Reprocessed N95 Respirator Evaluation Form |
If you experience any issues with a reprocessed N95 respirator, please fill out this form to help us address the issue and improve our process. Uploaded 10.15.20
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N95 |
Duke University Hospital Pediatric Visitation Guidelines |
This document provides updated guidance for visitation and visitor screening in pediatric areas at Duke University Hospital. These guidelines apply to any individual, regardless of age, receiving care in a children’s area/unit. Uploaded 05.26.20
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Pediatric Specific Guidance, Pediatrics, Duke University Hospital |
Response to COVID-19 Exposures in Shared Neonatal Ward |
This pediatric document contains the proper way to respond to a COVID-19 exposure in the shared neonatal ward. Uploaded 04.09.20
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Pediatric Specific Guidance, Pediatrics |
COVID-19 Testing Instructions: How to Collect an Anterior Nasal Swab Specimen (SPANISH) |
These step-by-step instructions in Spanish illustrate how to self-collect an anterior nasal swab specimen. Updated 10/4/21.
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Testing Guidance |
Duke University Hospital Team Member Screening Process |
This file documents the process for screening team members (employees) upon their arrival at work at Duke University Hospital (DUH). Uploaded 03.26.20
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Operations and Visitation, Duke University Hospital, Employee Screening, Employee Health, Safe Return On-site |
Request for Medical Exemption from COVID-19 Vaccine |
This document includes the Employee Request for Medical Exemption from COVID-19 Vaccine Requirement. UPDATED 1-31-22
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HR & Team Resources |
Chemotherapy-Tested Exam Glove Comparison |
Based on supply shortages of chemotherapy-tested exam gloves, OESO and IP have evaluated and approved a number of alternative gloves that meet our high standards. This handout shows the options that are currently or may soon be distributed to help you identify these approved chemogloves and for which drugs they are appropriate. Please note: The Halyard Skybreeze nitrile exam glove is expected to replace Cardinal exam gloves as the new standard. Updated 06.17.21.
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PPE |
Patient and Visitor Talking Points |
This document provides employees with talking points to communicate with patients and visitors and answer common questions. It also identifies key messages to reference while communicating about our response. It outlines ideas and guidance for responding to different scenarios our team members may face with patients and visitors regarding our safety measures in place during the COVID-19 pandemic. This is for internal use only by Duke Health team members. Uploaded 05.21.21
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FAQs and Talking Points, Patient Communication and Signage, HR & Team Resources |
AVS Known COVID-19 Infection: Guidelines for You and Others in Your Home After Hospital Discharge |
These after-visit summary instructions are for English-speaking patients who have known COVID-19 infection and are being discharged from the hospital. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with COVID-19 symptoms. This document can be used as discharge instructions/after visit summary/AVS. Updated 09.30.20
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Ambulatory DPC, Discharge Instructions, Patient Communication and Signage |
Duke Primary Care Process for Converting Scheduled Office Visits to Telephone Visits |
This document is the standard work for converting existing office visits to telephone visits for non-COVID patients. Uploaded 03.23.20
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Ambulatory DPC, Telehealth |
Top 5 Important Reminders to Prepare Your Team for COVID-19 Vaccine Compliance Deadlines |
Want to ensure your team is prepared to meet the upcoming COVID vaccine condition of employment requirement? Check out these 5 points to remember over the next few weeks to make sure all of your team members meet the expectation to be compliant with the COVID vaccination requirement. Uploaded 8.20.2021
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vaccination requirements |
Ambulatory Clinical Triage Algorithm |
This document is for call center staff to use when screening for COVID-19 symptoms and possible exposure. Uploaded 03.21.20
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Ambulatory DPC |
Spanish – After Your Vaccine: When to Contact your Healthcare Provider |
This handout is a guide to help patients decide if they should contact their health care provider for advice on getting a COVID-19 test after receiving their vaccination. Uploaded 5.27.21
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Patient Communication and Signage, Vaccine |
Managing Patient Forms in the Ambulatory Setting |
This document provides guidance on managing patient forms and papers in the ambulatory care setting. This includes documents such as camp forms, sports physical forms, vaccination records, school/university form requirements, etc. Uploaded 06.26.20
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Ambulatory DPC, Ambulatory PDC |
Decedent Care: Visitation Procedure at DUH During End-of-Life |
This flowchart applies to DUH and shows the procedure for supporting family presence and participation/visitation during end-of-life of patients with suspected or confirmed COVID-19 infection. Uploaded 04.08.20
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Clinical Guidance and Forms (General), Decedent Care |
Maestro Care screening tip sheet |
This document outlines Maestro Care travel and communicable disease screening tips for healthcare workers to assist with the rapid identification and isolation/protection of known or suspected COVID-19 patients. Uploaded 03.30.20
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Clinical Guidance and Forms (General), Maestro Care |
Opioid Use Disorder Provider Training Series |
Southern Regional AHEC, Durham County Public Health, Alliance Health, and Duke AHEC are partnering to offer a livestream Opioid Use Training Disorder Training series for MDs, LCSWs, RNs, CMs, Pharmacists and APPs.
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Suspending Use of Contact Isolation for MRSA and VRE Colonization Patients |
This document is for healthcare workers and explains DUHS' discontinuation of contact precautions for MRSA and VRE colonization patients. Uploaded 03.18.20
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PPE, PPE Conservation |
Patient email update sent on 3.9.21 |
This patient email was sent on the week of 3.8.21 and explains current vaccination eligibility information . Uploaded 03.12.21
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Infant Negative Pressure Hood Guidance |
This document provides guidance for creating a temporary negative pressure environment for infants in a shared neonatal ward requiring COVID-19 tests. Uploaded 07.21.20
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Pediatric Specific Guidance |
Key Messages for Communicating Enhancing Patient Access to Care |
These are approved key messages to share with our patients about how our team is committed to safety while we prepare for this next phase of our response. Uploaded 04.29.20
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Patient Communication and Signage, FAQs and Talking Points |
Neurology: Triage Policy for Neurovascular Studies on COVID-19 Patients |
This document contains the triage algorithm for determining the medical necessity and urgency of Neurovascular studies (transcranial Doppler [TDC], carotid ultrasound, giant cell arteritis [GCA] Doppler ultrasound) patients with a suspected or confirmed COVID-19 infection. Uploaded 04.01.20
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Neurology, Specialty Specific Guidance |
Staff talking points for Tier 2 Inpatient Visitation |
The following scripts and talking points are designed to assist DUHS staff in communicating our visitation and reopening guidelines as we transition from Tier 3 (Restricted Access) to Tier 2 (Limited Access). We appreciate the support of all team members in our efforts to keep our campuses safe as we continue to navigate our COVID-19 response. (12.3.21)
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Stop and Read Before Entering Outpatient Sign (non-DPC outpatients) |
This is a "Stop and Read Before Entering sign" for non-Duke Primary Care outpatient locations in English. Uploaded 03.22.20
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Patient Communication and Signage |
Team Member Vaccination Status Talking Points |
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How to Download Duke HealthCheck App for Employee Screening |
This document outlines the steps to download and use the Duke HealthCheck application for team member health screening. Uploaded 08.11.20
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Employee Screening, Employee Health, HR & Team Resources |
PPE FAQs |
In this document, we answered some common questions from team members – including the rationale for why certain decisions have been made. Where possible, we also included a link to the most current document that explains the specific recommendations and guidance. Updated 05.13.20
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FAQs and Talking Points |