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This patient email was sent on 5.1.20 and explains that we are now able to begin safely rescheduling needed appointments and surgeries. Uploaded 05.01.20

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During this challenging time, Duke Health is grateful for your help in preventing the spread of COVID-19. You have played an important role in protecting yourself, your family and our community. 
To prepare for the rise of COVID-19 in our community, we had to delay some appointments, surgeries and procedures. This delay was critical for our response. However, we are now able to begin safely rescheduling needed appointments and surgeries.


Providing Safe Care
To protect those receiving care in our facilities, we are following recommendations from the Centers for Disease Control and Prevention (CDC) and our infectious disease experts. Those precautions include:

  • Keeping some respiratory clinics open so that patients with COVID-19 or flu-like symptoms can be seen in separate facilities.
  • Requiring all team members, providers, patients and visitors to wear masks.
  • Screening every person for symptoms before entering our facilities and testing all patients for COVID-19 before all surgeries and procedures.
  • Rearranging our waiting rooms to encourage physical distancing.
  • Performing enhanced cleaning of exam rooms between every patient and deep cleaning every night.
  • Installing additional hand sanitizing stations. 
  • Allowing more time between appointments and offering extended hours at some locations. This may mean some upcoming appointments will still need to be rescheduled as we work to see patients while reducing the overall number of people in our clinics at any given time.

Don’t Delay Needed Care 
It is important to note that you should not delay care like well-checks and other preventative appointments, and you should continue to take your medicine as prescribed by your doctor. Delaying care can lead to complications and advanced stages of disease. 

Telehealth Options
Your appointment may be rescheduled as a phone or video visit. Your healthcare provider can tell you if a telehealth visit will work for you. Learn more about these options and how they work on You can also sign up for a Duke MyChart account if you don’t have one. 

Financial Assistance 
We are here to support you and continue to offer financial assistance for patients who qualify. A no-interest payment plan is also available for patients who cannot pay 100% of their bill. You can apply for this plan or request assistance via your MyChart account or by calling our Customer Support line at 800-782-6945.

Thank You
We thank you in advance for your patience and understanding. Please know that we are doing everything possible to minimize the spread of the virus and protect you, your loved ones and our team. We encourage you to visit for more information on the new measures we’ve implemented. Also, the CDC website is an excellent resource for the latest information on COVID-19.