Title Description Tags
Healthcare Worker Guidance for Quarantining FAQs

Based on recommendations from the CDC and our infectious disease experts, the Duke Employee Occupational Health & Wellness team has updated guidance for healthcare workers who need to quarantine if they live with someone confirmed to have COVID-19. Review this document for answers to frequently asked questions regarding this update. Uploaded 07.24.20

Employee Health, FAQs and Talking Points
FAQs for CMS Payment Update for Counseling COVID-19 Patients during Self-Isolation Period

The Centers for Medicare and Medicaid Services (CMS) is allowing for payment when physicians and healthcare providers counsel patients during self-isolation period after patients have been tested and prior to the onset of symptoms if the results are positive. The providers will use an Evaluation and Management code to bill for the service by documenting the counseling based on time. Uploaded 09.17.20

Clinical Guidance and Forms (General), FAQs and Talking Points, Maestro Care
Know Share Do 4.21.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.21.20.

Know Share Do, FAQs and Talking Points
PPE FAQs

In this document, we answered some common questions from team members – including the rationale for why certain decisions have been made. Where possible, we also included a link to the most current document that explains the specific recommendations and guidance. Updated 05.13.20

FAQs and Talking Points
Pandemic Response Network (SPANISH)

This document in SPANISH includes answers to common questions about the Pandemic Response Network’s Duke Community Health Watch COVID-19 study. Uploaded 06.08.20

FAQs and Talking Points, Patient Communication and Signage
Know Share Do 07.27.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.27.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.21.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.21.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.22.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.22.20.

FAQs and Talking Points, Know Share Do
Infection Prevention 101

This document outlines the basic principles behind standard and transmission-based precautions. To understand the “why” behind the PPE recommended for caring for COVID-suspected or confirmed patients, it is helpful to understand how COVID-19 can be transmitted using these definitions and principles. Updated 05.12.20

FAQs and Talking Points
Know Share Do 6.10.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.10.20.

Know Share Do, FAQs and Talking Points
Know Share Do 07.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.29.20.

Know Share Do, FAQs and Talking Points
Know Share Do 9.23.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.23.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.23.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.23.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.13.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.13.20.

FAQs and Talking Points, Know Share Do
Return of MS2 students to clinical experiences/clerkships FAQs

Second-year medical students will return to their clerkships on June 15, 2020. We encourage embracing these students as active members of our team and in the care of patients. This is a document addressing frequently asked questions (FAQs) for the anticipated return of MS2 students to clinical experiences/clerkships. Uploaded 06.11.20

FAQs and Talking Points
Know Share Do 08.03.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.03.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.28.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.28.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.9.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.09.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.24.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.24.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.15.20.

Know Share Do, FAQs and Talking Points
Know Share Do 6.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.15.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.05.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.05.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.28.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.28.20.

Know Share Do, FAQs and Talking Points
Decedent Care: COVID-19 FAQ at DUH

This FAQ provides guidance designed to ensure that DUH healthcare workers are following current recommendations while providing care to patients and their families if a patient passes away who is suspected or confirmed of having COVID-19 infection. Uploaded 04.08.20

Clinical Guidance and Forms (General), FAQs and Talking Points, Duke University Hospital, Decedent Care
FAQs on COVID-19 Transmission and Exposure Risk for Team Members

When patients are diagnosed with COVID-19 infection and DUHS team members have provided care without following Special Airborne Contact Precautions, the Infection Prevention and Employee Health teams speak with potentially exposed team members to determine their overall level of risk. This document provides answers to some of the frequently asked questions from healthcare workers and managers when this scenario occurs. Uploaded 04.24.20

Employee Health, FAQs and Talking Points
Know Share Do 5.18.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.18.20.

FAQs and Talking Points, Know Share Do
Know Share Do 06.17.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.17.20.

FAQs and Talking Points, Know Share Do
Know Share Do 06.22.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.22.20.

FAQs and Talking Points, Know Share Do
Know Share Do 08.10.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.10.20.

Know Share Do, FAQs and Talking Points
Know Share Do 10.05.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.05.20.

Know Share Do, FAQs and Talking Points
Managing Difficult Conversations During COVID-19

During this unprecedented time of COVID-19, emotions are high among patients, their loved ones and our team members. View tips to help you respond to difficult conversations. Updated 04.07.20.

FAQs and Talking Points, Well-being & Emotional Support
FAQs for COVID Work Modification Request

This document describes the process flow for handling work modification requests and answers frequently asked questions about the process. Uploaded 04.23.20

HR & Team Resources, FAQs and Talking Points, Redeployment & Staffing Hub
Know Share Do 5.20.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.20.20.

Know Share Do, FAQs and Talking Points
KSD 06.24.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.24.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.12.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.12.20.

Know Share Do, FAQs and Talking Points
Know Share Do 10.12.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.12.20.

Know Share Do, FAQs and Talking Points
N95s: FAQs and Key Takeaways on Decontamination and Reuse

This document includes FAQs and key takeaways on our decontamination process for respirators such as N95s. Updated 04.17.20

FAQs and Talking Points, PPE, N95
Know Share Do 4.27.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.27.20.

FAQs and Talking Points, Know Share Do
Know Share Do 5.22.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.22.20.

Know Share Do, FAQs and Talking Points
Know Share Do 06.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.29.20.

FAQs and Talking Points, Know Share Do
Know Share Do 08.17.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.17.20.

Know Share Do, FAQs and Talking Points
Know Share Do 10-19-20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.19.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.10.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.10.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.28.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.28.20.

Know Share Do, FAQs and Talking Points
Antibody Testing Patient FAQs

This document provides answers to frequently asked questions about antibody testing. This is a good resource to educate patients about antibody testing and what these test results could mean. Updated 05.26.20

Patient Communication and Signage, FAQs and Talking Points
Know Share Do 7.1.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.01.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.19.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.19.20.

Know Share Do, FAQs and Talking Points
Know Share Do 10.26.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.26.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.13.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.13.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.29.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.27.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.27.20.

Know Share Do, FAQs and Talking Points
Know Share Do 07.06.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.06.20.

FAQs and Talking Points, Know Share Do
Know Share Do 08.24.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.24.20.

Know Share Do, FAQs and Talking Points
Know Share Do 11.02.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 11.02.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.14.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.14.20.

Know Share Do, FAQs and Talking Points
Key Messages for Communicating Enhancing Patient Access to Care

These are approved key messages to share with our patients about how our team is committed to safety while we prepare for this next phase of our response. Uploaded 04.29.20

Patient Communication and Signage, FAQs and Talking Points
Know Share Do 5.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.29.20

Know Share Do, FAQs and Talking Points
Visitor Restriction FAQs

These visitor restriction FAQs provide answers to frequently asked questions regarding our updated visitor restrictions. Please review these for more information regarding our current visitor restrictions in place. Uploaded: 07.13.20

Operations and Visitation, FAQs and Talking Points
Know Share Do 08.26.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.26.20.

Know Share Do, FAQs and Talking Points
Know Share Do 11.09.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.09.20.

Know Share Do, FAQs and Talking Points
Pandemic Response Network: Duke Community Health Watch

This document includes answers to common questions about the Pandemic Response Network’s Duke Community Health Watch COVID-19 study. Uploaded 04.14.20

FAQs and Talking Points, Patient Communication and Signage
Know Share Do 4.30.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.30.20.

Know Share Do, FAQs and Talking Points
Health Professions Schools: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs

These are FAQs for the re-introduction of nursing and Allied Health learners, and these specifically address health professions schools. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe.  As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions.  The list below provides the responses to common questions.  If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20

FAQs and Talking Points, Nursing
Know Share Do 07.08.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.08.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.31.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.31.20.

Know Share Do, FAQs and Talking Points
Know Share Do 11.16.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.16.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.15.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.1.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.01.20.

Know Share Do, FAQs and Talking Points
DUHS: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs

These are FAQs for the re-introduction of nursing and Allied Health learners, and these. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe.  As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions.  The list below provides the responses to common questions.  If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20

FAQs and Talking Points, Nursing
Know Share Do 07.13.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.13.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.02.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.02.20.

FAQs and Talking Points, Know Share Do
Know Share Do 11.23.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.23.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.16.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.16.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.4.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.04.20.

FAQs and Talking Points, Know Share Do
Know Share Do 6.01.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 6.01.20.

FAQs and Talking Points, Know Share Do
Know Share Do 07.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.15.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.09.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.09.20.

Know Share Do, FAQs and Talking Points
Know Share Do 11.30.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.30.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.17.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.17.20.

Know Share Do, FAQs and Talking Points
Life Support FAQs

The attached document contains frequently asked questions about life support certifications. Uploaded 05.04.20

Nursing, FAQs and Talking Points
Know Share Do 6.03.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 6.03.20.

Know Share Do, FAQs and Talking Points
Know Share Do 07.20.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.20.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.14.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.14.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.20.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 4.20.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.6.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.06.20.

FAQs and Talking Points, Know Share Do
Patient and Visitor Talking Points

This document provides employees with talking points to communicate with patients and visitors and answer common questions. It also identifies key messages to reference while communicating about our response. It outlines ideas and guidance for responding to different scenarios our team members may face with patients and visitors regarding our safety measures in place during the COVID-19 pandemic. This is for internal use only by Duke Health team members. Uploaded 06.05.20

FAQs and Talking Points, Patient Communication and Signage, HR & Team Resources
Know Share Do 07.22.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.22.20.

Know Share Do, FAQs and Talking Points
Know Share Do 09.16.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.16.20.

Know Share Do, FAQs and Talking Points
Frequently Asked Questions about Duke Health’s Use of Hydrogen Peroxide Vapor for Decontamination of N95 Respirators

This document is an FAQ about Duke Health’s process for decontaminating N95 masks. Uploaded 04.21.20

PPE, FAQs and Talking Points, N95
Position Statement and FAQs for Antibody Testing

This document provides guidance to physicians to facilitate conversations with patients regarding requests for antibody testing for COVID-19 (SARS-2-CoV). Uploaded 05.08.20

Clinical Guidance and Forms (General), FAQs and Talking Points, Testing Guidance
Know Share Do 6.08.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.08.20.

Know Share Do, FAQs and Talking Points
Updated Visitor Restrictions Talking Points

This document is for all Duke Health frontline staff and includes talking points to help answer questions about the updated visitor restrictions policy. Uploaded 03.22.20

Operations and Visitation, FAQs and Talking Points, Visitor Restrictions
Masking Protocols for Team Members

This document provides instructions for our universal masking initiative at our hospital and clinic sites. It also includes answers to questions from colleagues and patients. Updated 06.02.20

PPE, FAQs and Talking Points, Employee Health
Infection Prevention Phone Numbers

This document lists the phone numbers for Infection Prevention at Duke entities, including hospitals, primary care, clinics, university and is for employee use only. Uploaded 03.21.20

FAQs and Talking Points
FAQs for Pregnant Healthcare Workers

Frequently asked questions for pregnant healthcare workers amid COVID-19. Uploaded 03.27.20

Employee Health, FAQs and Talking Points, Safe Return On-site
Transplant: Guidance for Transplant Recipients and Patients Receiving Immunosuppressive Therapies

This document provides answers to common COVID-19 questions related to transplant recipients and other patients receiving immunosuppressive therapies. Uploaded 03.21.20

Specialty Specific Guidance, FAQs and Talking Points, High-risk Populations
Duke Primary Care PPE and Lab Supplies Takeaways and FAQ

This document for managers clarifies their responsibilities related to supplies, including PPE, during the COVID-19 pandemic. Uploaded 04.02.20

Ambulatory DPC, PPE, FAQs and Talking Points
Know Share Do 4.8.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.08.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.7.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.07.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.6.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.06.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.3.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.03.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.2.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.02.20.

Know Share Do, FAQs and Talking Points
Know Share Do 4.1.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.01.20.

Know Share Do, FAQs and Talking Points
Know Share Do 3.31.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.31.20.

Know Share Do, FAQs and Talking Points
Know Share Do 3.30.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.30.20.

Know Share Do, FAQs and Talking Points
3.27.20 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.27.20.

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3.26 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.26.20.

Know Share Do, FAQs and Talking Points
3.24 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.24.20.

Know Share Do, FAQs and Talking Points
3.23 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.23.20.

Know Share Do, FAQs and Talking Points
3.21 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.21.20.

Know Share Do, FAQs and Talking Points
3.20 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.20.20.

Know Share Do, FAQs and Talking Points
3.19 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.19.20.

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3.18 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.18.20.

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3.16 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.16.20.

Know Share Do, FAQs and Talking Points