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DUHS Disaster Documentation |
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FAQs and Talking Points |
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Decedent Care: COVID-19 FAQ at DUH |
This FAQ provides guidance designed to ensure that DUH healthcare workers are following current recommendations while providing care to patients and their families if a patient passes away who is suspected or confirmed of having COVID-19 infection. Uploaded 1.22.21
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Clinical Guidance and Forms (General), FAQs and Talking Points, Duke University Hospital, Decedent Care |
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Return of MS2 students to clinical experiences/clerkships FAQs |
Second-year medical students will return to their clerkships on June 15, 2020. We encourage embracing these students as active members of our team and in the care of patients. This is a document addressing frequently asked questions (FAQs) for the anticipated return of MS2 students to clinical experiences/clerkships. Uploaded 06.11.20
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FAQs and Talking Points |
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Tier 3 Inpatient Visitation | Staff Talking Points |
The following scripts and talking points are designed to assist DUHS staff in communicating our visitation guidelines as we transition from Tier 2 (Limited Access) to Tier 3 (Restricted Access). We appreciate the support of all team members in our efforts to keep our campuses safe as we continue to navigate our COVID-19 response. UPLOADED 1-16-22
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FAQs and Talking Points, Patient Communication and Signage |
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Managing Difficult Conversations During COVID-19 |
During this unprecedented time of COVID-19, emotions are high among patients, their loved ones and our team members. View tips to help you respond to difficult conversations. Updated 04.07.20.
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FAQs and Talking Points, Well-being & Emotional Support |
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Visitor Restriction FAQs |
These visitor restriction FAQs provide answers to frequently asked questions regarding our updated visitor restrictions. Please review these for more information regarding our current visitor restrictions in place. Uploaded: 07.13.20
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Operations and Visitation, FAQs and Talking Points |
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Visiting your loved one who is COVID positive (Adult Patients) |
The safety of our patients, their loved ones, and our team members is our top priority. Thank you for helping us keep everyone safe by following these guidelines. UPLOADED 1-21-22
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Visitor Restrictions, FAQs and Talking Points |
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N95s: FAQs and Key Takeaways on Decontamination and Reuse |
This document includes FAQs and key takeaways on our decontamination process for respirators such as N95s. Updated 04.17.20
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FAQs and Talking Points, PPE, N95 |
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Healthcare Worker Guidance for Quarantining FAQs |
Based on recommendations from the CDC and our infectious disease experts, the Duke Employee Occupational Health & Wellness team has updated guidance for healthcare workers who need to quarantine. Review this document for answers to frequently asked questions regarding this update. Uploaded 12.8.20
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Employee Health, FAQs and Talking Points |
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De visita con su ser querido con COVID positivo (Pacientes adultos) |
Estamos todos unidos en esto. La seguridad de nuestros pacientes, sus seres queridos y la de nuestro personal en nuestra máxima prioridad. Agradecemos su ayuda para mantener a todos seguros al seguir estas pautas. SUBIDO 1-21-22
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Patient Communication and Signage, FAQs and Talking Points |
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Pandemic Response Network: Duke Community Health Watch |
This document includes answers to common questions about the Pandemic Response Network’s Duke Community Health Watch COVID-19 study. Uploaded 04.14.20
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FAQs and Talking Points, Patient Communication and Signage |
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FAQs for CMS Payment Update for Counseling COVID-19 Patients during Self-Isolation Period |
The Centers for Medicare and Medicaid Services (CMS) is allowing for payment when physicians and healthcare providers counsel patients during self-isolation period after patients have been tested and prior to the onset of symptoms if the results are positive. The providers will use an Evaluation and Management code to bill for the service by documenting the counseling based on time. Uploaded 09.17.20
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Clinical Guidance and Forms (General), FAQs and Talking Points, Maestro Care |
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Zebra/Cisco Phone Cleaning FAQ |
This document answers frequently asked questions about how and when to clean Zebra/Cisco phones. It also includes best practices for infection prevention for when the phone rings while you are in an isolation room. Uploaded 02.03.22
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FAQs and Talking Points, Clinical Guidance and Forms (General) |
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FAQs on COVID-19 Transmission and Exposure Risk for Team Members |
When patients are diagnosed with COVID-19 infection and DUHS team members have provided care without following Special Airborne Contact Precautions, the Infection Prevention and Employee Health teams speak with potentially exposed team members to determine their overall level of risk. This document provides answers to some of the frequently asked questions from healthcare workers and managers when this scenario occurs. Uploaded 04.24.20
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Employee Health, FAQs and Talking Points |
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Vaccination Talking Points for Patients and Community |
These talking points can be used to help answer questions from patients and the community the COVID-19 vaccination. They have recently been updated to address questions regarding the safety of the vaccines, how to join our vaccination waiting list and whether patients can choose which vaccine they will receive. Uploaded 3.5.21
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FAQs and Talking Points, Patient Communication and Signage |
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FAQs for COVID Work Modification Request |
This document describes the process flow for handling work modification requests and answers frequently asked questions about the process. Uploaded 04.23.20
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HR & Team Resources, FAQs and Talking Points, Redeployment & Staffing Hub |
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COVID-19 Vaccine FAQs for Duke Health Team Members |
This document includes frequently asked questions from Duke Health team members and learners about the COVID-19 vaccine. It includes general questions about the vaccine and questions to address specific issues for Duke Health team members. Updated 1.22.21
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FAQs and Talking Points |
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DUHS Manager’s Guide to COVID-19 |
This document provides a guide for managers to review key processes and protocols regarding our COVID-19 response. It includes employee onboarding materials, workspace and breakroom guidance, contact tracing process diagrams and answers to frequently asked questions. Uploaded: 01.10.21
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Employee Health, HR & Team Resources, FAQs and Talking Points |
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Key Messages for Communicating Enhancing Patient Access to Care |
These are approved key messages to share with our patients about how our team is committed to safety while we prepare for this next phase of our response. Uploaded 04.29.20
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Patient Communication and Signage, FAQs and Talking Points |
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FAQ: What to know if team members want to help at Duke’s vaccination clinics |
FAQ guide for managers with team members wanting to help support vaccination clinics. Uploaded 03.08.21
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Vaccine, FAQs and Talking Points |
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Life Support FAQs |
The attached document contains frequently asked questions about life support certifications. Uploaded 05.04.20
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Nursing, FAQs and Talking Points |
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Process for Team Members Who Experience Side Effects After Vaccination |
This guide outlines the process team members should follow should they experience side effects after the COVID-19 vaccination. Uploaded 03.08.21
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Vaccine, FAQs and Talking Points |
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Position Statement and FAQs for Antibody Testing |
This document provides guidance to physicians to facilitate conversations with patients regarding requests for antibody testing for COVID-19 (SARS-2-CoV). Uploaded 05.08.20
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Clinical Guidance and Forms (General), FAQs and Talking Points, Testing Guidance |
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FAQs regarding the Johnson & Johnson vaccination update April 13, 2021 – English |
According to the Centers for Disease Control and Prevention (CDC), more than 6.8 million doses of the Johnson & Johnson (Janssen) vaccine have been administered in the U.S. as of April 12. The CDC and Food and Drug Administration (FDA) in a joint statement on Tuesday, April 13, recommended a pause in the use of Johnson & Johnson's (J&J's) single-dose COVID-19 vaccine out of an abundance of caution. This document includes answers for our team members to use to answer to frequently asked questions from our patients and the community. Uploaded 04.15.21
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Vaccine, Patient Communication and Signage, FAQs and Talking Points |
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PPE FAQs |
In this document, we answered some common questions from team members – including the rationale for why certain decisions have been made. Where possible, we also included a link to the most current document that explains the specific recommendations and guidance. Updated 05.13.20
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FAQs and Talking Points |
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FAQs regarding the Johnson & Johnson vaccination update April 13, 2021 – Spanish |
According to the Centers for Disease Control and Prevention (CDC), more than 6.8 million doses of the Johnson & Johnson (Janssen) vaccine have been administered in the U.S. as of April 12. The CDC and Food and Drug Administration (FDA) in a joint statement on Tuesday, April 13, recommended a pause in the use of Johnson & Johnson's (J&J's) single-dose COVID-19 vaccine out of an abundance of caution. This document includes answers for our team members to use to answer to frequently asked questions from our patients and the community. This version of the FAQs is in Spanish. Uploaded 04.16.21
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Vaccine, FAQs and Talking Points, Spanish, Patient Communication and Signage |
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Infection Prevention 101 |
This document outlines the basic principles behind standard and transmission-based precautions. To understand the “why” behind the PPE recommended for caring for COVID-suspected or confirmed patients, it is helpful to understand how COVID-19 can be transmitted using these definitions and principles. Updated 05.12.20
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FAQs and Talking Points |
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FAQs on Urinalysis, Urine Culture, and Urinary Catheter Management |
This reference provides guidance for appropriate indications and best practices for ordering and obtaining urine for urinalysis and urine culture samples, including step-by-step instructions for each urine collection technique. It also includes resources for indwelling urinary catheter management. Uploaded 04.16.21
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FAQs and Talking Points |
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Antibody Testing Patient FAQs |
This document provides answers to frequently asked questions about antibody testing. This is a good resource to educate patients about antibody testing and what these test results could mean. Updated 05.26.20
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Patient Communication and Signage, FAQs and Talking Points |
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Duke Health Revised COVID-19 Vaccination Requirements for Health Care Workers FAQs |
This document contains FAQs that address the Revised COVID-19 Vaccination Requirements for Duke Health Health Care Workers. Uploaded 7.23.21
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HR & Team Resources, FAQs and Talking Points |
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Health Professions Schools: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs |
These are FAQs for the re-introduction of nursing and Allied Health learners, and these specifically address health professions schools. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe. As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions. The list below provides the responses to common questions. If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20
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FAQs and Talking Points, Nursing |
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Team Member Visitor Restrictions Talking Points |
These talking points are available for team members (employees) to answer questions from patients or visitors about our visitor restrictions in place. Uploaded 08.25.21
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Visitor Restrictions, FAQs and Talking Points |
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DUHS: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs |
These are FAQs for the re-introduction of nursing and Allied Health learners, and these. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe. As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions. The list below provides the responses to common questions. If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20
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FAQs and Talking Points, Nursing |
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Getting Your COVID-19 Vaccine with Other Vaccines |
You may be wondering whether it’s safe for you and your loved ones to get the COVID-19 vaccine at the same time as other vaccines. This flyer will help answer your questions. Please talk with your healthcare provider about any concerns you have. Uploaded 09.02.21.
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Patient Communication and Signage, FAQs and Talking Points, Vaccine |
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Patient and Visitor Talking Points |
This document provides employees with talking points to communicate with patients and visitors and answer common questions. It also identifies key messages to reference while communicating about our response. It outlines ideas and guidance for responding to different scenarios our team members may face with patients and visitors regarding our safety measures in place during the COVID-19 pandemic. This is for internal use only by Duke Health team members. Uploaded 05.21.21
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FAQs and Talking Points, Patient Communication and Signage, HR & Team Resources |
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Disaster Documentation Flyer |
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FAQs and Talking Points |
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Pandemic Response Network (SPANISH) |
This document in SPANISH includes answers to common questions about the Pandemic Response Network’s Duke Community Health Watch COVID-19 study. Uploaded 06.08.20
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FAQs and Talking Points, Patient Communication and Signage |
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Masking Protocols for Team Members |
This document provides instructions for our universal masking initiative at our hospital and clinic sites. It also includes answers to questions from colleagues and patients. Updated 06.02.20
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PPE, FAQs and Talking Points, Employee Health |
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Infection Prevention Phone Numbers |
This document lists the phone numbers for Infection Prevention at Duke entities, including hospitals, primary care, clinics, university and is for employee use only. Uploaded 03.21.20
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FAQs and Talking Points |
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FAQs for Pregnant Healthcare Workers |
Frequently asked questions for pregnant healthcare workers amid COVID-19. Uploaded 03.27.20
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Employee Health, FAQs and Talking Points, Safe Return On-site |
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Transplant: Guidance for Transplant Recipients and Patients Receiving Immunosuppressive Therapies |
This document provides answers to common COVID-19 questions related to transplant recipients and other patients receiving immunosuppressive therapies. Uploaded 03.21.20
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Specialty Specific Guidance, FAQs and Talking Points, High-risk Populations |
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Duke Primary Care PPE and Lab Supplies Takeaways and FAQ |
This document for managers clarifies their responsibilities related to supplies, including PPE, during the COVID-19 pandemic. Uploaded 04.02.20
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Ambulatory DPC, PPE, FAQs and Talking Points |
