The information on this site is intended solely for the internal use by Duke University Health System, its medical staff, clinicians and staff and any and all content or services available on or through this website is prohibited to be shared with external parties with the exception of those marked as patient communications that would be disclosed to patients.


Document Library Navigation and Search Tips

Title Description Tags
Attention at Check In (8.5x11) sign SPANISH

An 8.5 x 11 poster asking patients to check in with the Front Desk if they have symptoms. Spanish. Uploaded 03.22.20

Patient Communication and Signage, Spanish
Moments to Movement Wearable Support Card

This card provides more information regarding Duke Health’s Moments to Movement wearable support. It outlines the meaning behind wearing a Black Lives Matter Badge Reel and Anti-Racism Pin. Uploaded 09.11.20

HR & Team Resources
Patient & Visitor Face Covering Reference Sheet

This patient and visitor face covering reference sheet outlines key takeaways regarding our universal masking policy for patients and visitors. It also includes guidance for acceptable face coverings. This is for internal use only by Duke Health team members. Uploaded 08.18.20

PPE, Patient Communication and Signage
Know Share Do 4.23.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.23.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.09.21

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 08.09.21.

Outpatient: How to Don and Doff PPE

This document contains three 11x17 posters for outpatient healthcare workers showing steps for donning and doffing PPE, including with and without an anteroom. Uploaded 04.01.20

PPE Signage-Clinical
Know Share Do 03.22.21

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.22.21.

Know Share Do
3.24 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.24.20.

Know Share Do, FAQs and Talking Points
Guidelines for Social Gatherings & Holiday Celebrations

We understand that in past years, our colleagues would often come together as teams to celebrate the holiday season and our collective successes. This year will feel different for sure, but we again want to prioritize safety of our team members so that everyone may remain healthy and able to connect with loved ones. As such, please note the guidelines outlined in this document. Uploaded 11.18.21

Well-being & Emotional Support, HR & Team Resources
Patient Letter for Updated Visitor Restrictions Effective August 30, 2021 – Spanish

This is a letter to provide patients that outlines updated visitor restrictions in place effective April 21, 2021. The letter explains our updated restrictions in place in our hospitals, outpatient surgery and outpatient clinics. This version of the letter is in Spanish. Uploaded 08.25.21

Patient Communication and Signage, Operations and Visitation
Patient email update sent on 5.1.2020

This patient email was sent on 5.1.20 and explains that we are now able to begin safely rescheduling needed appointments and surgeries. Uploaded 05.01.20

Patient Communication and Signage
Inpatient – 11x17 Visitor Guidelines Poster – Spanish

This poster outlines guidelines for all visitors in our inpatient locations to follow while in our facilities. This version of the poster is in Spanish. Uploaded 08.25.21

Visitor Restrictions
Know Share Do 4.7.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.07.20.

Know Share Do, FAQs and Talking Points
04.07.21 COVID-19 Vaccine Patient Update

Beginning April 7, 2021, everyone 16 years of age or older will be eligible for vaccination per North Carolina Department of Health and Human Services (NC DHHS) guidelines. This message was sent to more than 226,000 patients and community members to notify them that they are now eligible for vaccination. Uploaded 04.09.21

Visitor Restrictions Enforced Digital Sign

This 8x10 digital sign enforces visitor restrictions and indicates all patients entering hospitals and clinics will be screened. Uploaded 03.26.20

Patient Communication and Signage, Visitor Restrictions
COVID-19 Testing for Duke University Hospital Inpatients

This flowchart depicts the process for Duke University Hospital inpatients requiring a COVID-19 testing. Test results that are needed in fewer than six hours for an emergent procedure, imminent discharge or any patients exhibiting symptoms of COVID-19 in a multi-occupancy room will be managed by the DUH Swab Team. All other patients should receive an order for a PCR or administrative COVID-19 test by the inpatient team. Uploaded 11.18.20

Duke University Hospital, DUH Testing Guidance
Decedent Care: Visitation Procedure at DRH During End-of-Life

This flowchart applies to DRH and shows the procedure for supporting family presence and participation/visitation during end-of-life of patients with suspected or confirmed COVID-19 infection. Uploaded 07.06.20

Clinical Guidance and Forms (General), Operations and Visitation, Duke Regional Hospital
Know Share Do 05.11.20

COVID-19 Leadership Huddle Know Share Do 05.11.20.

Know Share Do
Afghan Culture One-Sheet

This information is not intended to typecast a cultural group or perpetuate stereotypes. It is meant to encourage curiosity about different cultural beliefs and practices that may influence how our patients understand their care and respond to their care providers. It is important for all healthcare employees to understand how to provide linguistically and culturally appropriate services to our diverse patient population.

Duke Newborn Nursery (NBN), Intensive Care Nursery (ICN) and Birthing Center COVID-19 Management Guideline for Newborns and Infants

This pediatric document contains guidance for COVID-19 management of newborns and infants in the newborn nursery, intensive care nursery and birthing center. Uploaded 2.1.21

Pediatric Specific Guidance, Pediatrics, Pediatric Bed Flow
Know Share Do 05.10.21

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 05.10.21.

Know Share Do
Registration Bypass Warning Report-Travel Screening (3.13.20)

This document is for ambulatory scheduling staff and outlines how to run and navigate the Registration Bypass Warning Report-Travel Screening. Uploaded 03.26.20

Ambulatory DPC
After Your Vaccine: When to Contact the COVID-19 Hotline

After receiving the COVID-19 vaccine, you may develop some side effects in response to the vaccine in the next 24 to 48 hours. This information is a guide to help you decide if you should contact the employee COVID-19 Hotline for advice on getting a COVID-19 test. Uploaded 6.3.21

Employee Health
Waste and Linen Disposal COVID-19 Guidelines

This document is for EVS team members and provides guidance on how to treat medical waste, PPE and linen in rooms of patients with suspected or confirmed COVID-19. Uploaded 03.16.20

Operations and Visitation, PPE
Healthcare Worker Guidance for Quarantining FAQs

Based on recommendations from the CDC and our infectious disease experts, the Duke Employee Occupational Health & Wellness team has updated guidance for healthcare workers who need to quarantine. Review this document for answers to frequently asked questions regarding this update. Uploaded 12.8.20

Employee Health, FAQs and Talking Points
Guidance for Appropriate Repeat COVID-19 Testing

This document provides guidance for providers on appropriate test utilization for COVID-19 PCR (appropriate COVID-19 repeat testing). Please note that all test orders available at DUHS (POC test, rapid test, pre-procedural test, inpatient test, outpatient test, and IP test) have gone through a rigorous validation process and that all results may be used as part of these repeat testing strategies. Updated 08.05.20

Testing Guidance, Clinical Guidance and Forms (General)
Grief Symposium Nov. 9, 2021

Event flyer for the Grief Symposium on Nov. 19, 2021.

Know Share Do 4.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.15.20.

Know Share Do, FAQs and Talking Points
Johnson & Johnson COVID-19 Vaccine Fast Facts (Spanish translation)

Safe and effective with a one-shot dose, the Johnson and Johnson (Janssen) vaccine offers 100% protection against hospitalization and death. This handout includes fast facts about the J&J COVID-19 vaccine. (Spanish) Uploaded 06.08.21

Patient Communication and Signage
Duke Urgent Care Process for Scheduling a Video Visit

This document is the standard work for scheduling DUC video visits. Uploaded 03.27.20

Ambulatory DPC, Telehealth
Maestro Care Quick Tip -- COVID-19 Vaccination Workflow

This document describes the workflow appointment/call/scheduling center staff should follow to schedule a patient for COVID-19 vaccination. The document also includes answers to basic questions patients may ask about the vaccine and vaccination appointment. Updated 1.14.21

Maestro Care
3.20 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.20.20.

Know Share Do, FAQs and Talking Points
Disruptive Patient and Visitor Signs: Duke Raleigh Hospital

This sign may be displayed to highlight our disruptive patient & visitor policy. This is a reminder for patients and visitors that we will not tolerate aggressive behavior at Duke Health. It also highlights how our team values diversity and treats everyone with respect. Uploaded 08.07.20

Operations and Visitation, Patient Communication and Signage, Duke Raleigh Hospital
Maestro Care Update for Exposure to COVID-19 Status

This document outlines more information about the Maestro Care Update for Exposure to COVID-19 status. Beginning Tuesday May 26, 2020, a new infection status, Exposure to COVID-19 will be visible within Maestro Care for patients who have a known exposure to a person infected with COVID-19 (e.g., newborn of a mother with COVID-19, close household contact of infected person). As of Tuesday, May 11, 2021, patients admitted from congregate living facilities (e.g., nursing homes, prison) are not assumed to be exposed to COVID-19. When admitting a patient who has a known exposure to a person infected with COVID-19, you must notify Infection Prevention at your facility during business hours to update the infection status and assure isolation order for Contact and Droplet entered in Maestro Care. Some patients may have a negative SARS-CoV-2 test; however, patients with a known exposure require Special Contact and Droplet Precautions for 14 days past the date of exposure while in acute care clinical settings, regardless of an initial positive or negative test. Please contact your facility's Infection Preventionist with questions. Updated 05.07.21

Clinical Guidance and Forms (General), Maestro Care
Pediatric Caregiver Screening and Re-banding Process

This document outlines the pediatric caregiver screening and re-banding process. Uploaded 04.10.20

Pediatric Specific Guidance
Know Share Do 07.19.21

This document is the "Know, Share, Do" Clinical Operations updates managers should use during staff huddles on 07.19.21.

Know Share Do
CDC Guidance Attestation Form for High Risk Redeployment

Fillable form for employees to attest that they are high-risk per CDC guidelines and are requesting redeployment. Reassignment is not guaranteed. Updated 04.23.20

HR & Team Resources, Redeployment & Staffing Hub, Availability for Work & Pay Practices
Know Share Do 02.15.21

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 2.15.21.

Know Share Do
DPC Outpatient Clinics Do Not Enter Sign in Spanish

This a Duke Primary Care Outpatient Clinics "Do Not Enter" sign if you have COVID symptoms. Spanish. Uploaded 03.22.20

Patient Communication and Signage, Ambulatory DPC, Spanish
Know Share Do 09.14.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.14.20.

Know Share Do, FAQs and Talking Points
Know Share Do 6.10.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.10.20.

Know Share Do, FAQs and Talking Points
Contact/Reference List for COVID-19 Topics

This one-pager lists contact information and document references to help quickly answer common questions related to COVID-19. Topics include testing, PPE, interpreter services and employee health. This resource is intended for DUHS team members at Duke University Hospital, Duke Regional Hospital and Duke Raleigh Hospital. Uploaded 04.23.20

Clinical Guidance and Forms (General), Testing Guidance
Durham Back-to-School Health Fair Flyer – 8/14/21

On Saturday, August 14, the public is invited to receive their free COVID vaccine (Pfizer or J&J) at a Durham Back-To-School Health Fair. The event will be held a t Wheels Fun Park from 10am-4pm. People receiving their first dose of the vaccine will get a $20 gift card as supplies last. Uploaded 08.11.21

Vaccine, Employee Health
Know Share Do 4.2.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.02.20.

Know Share Do, FAQs and Talking Points
Competency Validation Criteria For IM Injection for Vaccine Administration COVID-19 Vaccine Clinic

This is the competency validation tool that is used for all new to vaccinating (SOM, SON, EMTs, PT, etc…) who need to have competency validated.  Uploaded 3.24.21

Additional Vaccinator Info, Vaccine
Letter for visitors of patients in isolation

This letter is for family members/visitors of patients with suspected COVID-19 infection and explains the procedures that will be followed while awaiting test results. Uploaded 03.24.20

Patient Communication and Signage, Operations and Visitation
Know Share Do 10.05.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.05.20.

Know Share Do, FAQs and Talking Points
KSD 06.24.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.24.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.1.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.01.20.

Know Share Do, FAQs and Talking Points
Team Member Visitor Restrictions Talking Points

These talking points are available for team members (employees) to answer questions from patients or visitors about our visitor restrictions in place. Uploaded 08.25.21

Visitor Restrictions, FAQs and Talking Points
Speech Pathology/Nutrition: COVID-19 Consults Plan

This document provides clarification and guidance on the PPE required for assessments and procedures for speech pathology/nutrition consults for asymptomatic patients or those who have been tested for COVID-19. Uploaded 1.22.21

Specialty Specific Guidance
Radiation Oncology: Guidelines for COVID-19

The purpose of this document is to define best practices for patient care in light of the change in circumstances brought about by the many challenges posed by COVID-19 for Radonc. The overall goal is to provide the best care for our patients with cancer, while reducing their risks to the greatest extent possible related to COVID-19. These guidelines will be updated regularly given the potential for rapid changes in conditions. Uploaded 04.07.20

Radiation Oncology, Specialty Specific Guidance
Team Member Vaccination Status Talking Points
Going Home Well-being Checklist 11x17 Sign

This 11x17 employee-facing sign offers simple steps to power down, rest and recharge. Uploaded 03.26.20

Employee Health, Well-being & Emotional Support
After Hours COVID-19 Point of Care Test (POCT) for DUH Mission Critical Employees

This flowchart depicts the process for Duke University Hospital employees experiencing COVID-19 symptoms. All employees should contact EOHW on-call to conduct the COVID-19 screening questions. If it is after hours and the employee is a DUH mission critical employee, the employee may be instructed to report to the DUH Emergency Department for COVID-19 testing. Uploaded 11.18.20

Duke University Hospital, DUH Testing Guidance, Testing Guidance
Managing Infants born to Mothers with Suspected or Confirmed COVID-19

This document summarizes the PPE recommendations for healthcare workers providing care to maternal-infant pairs in the inpatient and outpatient settings. It outlines guidelines for managing infants born to mothers with suspected or confirmed COVID-19. Uploaded 07.07.20

Pediatric Specific Guidance, Clinical Guidance and Forms (General)
Ophthalmology: Point of Care Testing Flowchart - Eye Center Urgent Clinic

This is flowchart depicts the process for patients who have been examined in an ophthalmology clinic, needs surgery, and the patient is ready for COVID-19 testing. Uploaded 05.11.20

Specialty Specific Guidance, Testing Guidance, Periop Testing
Monoclonal Antibody Infusion for Mild or Moderate COVID-19 Symptoms

Patient education document detaling monoclonal antibody treatment information, eligibility requirements, and FAQs. Updated 9.17.21.

Pediatric Admission Workflow for Patients Requiring COVID-19 Testing

This document contains the admissions workflow for pediatric patients requiring COVID-19 testing. Uploaded 04.10.20

Pediatric Specific Guidance, Pediatrics, Testing Guidance
IM Vaccination Administration Tips for Adolescents

This is the quick tip sheet for administering IM injections in adolescents (12-15 year-olds). Uploaded 5.11.21

Additional Vaccinator Info, Vaccine
NCBON Testing Letter for New Graduates

This letter from the NC Board of Nursing announces revised licensure requirements for new graduates and was sent 03.24.20. Uploaded 03.24.20

Nursing
Manager Tip Sheet for COVID-19 Vaccination Scheduling

This handout for managers includes key tips scheduling team members who are interested and eligible for COVID-19 vaccination (vaccine). Uploaded 12.13.20

Ambulatory Potential COVID-19 Patient Discharge Checklist

This patient visit checklist is for healthcare workers in the ambulatory setting for planning, testing, and discharging patients with suspected COVID-19. Uploaded 03.21.20

Ambulatory DPC, Discharge Instructions
Telehealth Insurance Coverage Extension Update

Together with other partner institutions in NC, Duke Health had formal conversations earlier this week with CIGNA leadership and CIGNA verbally confirmed they will be extending their current telehealth coverage policy to Dec 31, 2020. As of July 23, the formal policy was updated on their website, confirming their extension of coverage.

Last week, Aetna posted their extension of COVID period coverage until the end the year. Additionally, there is a clarification in Medicaid’s current telehealth policy. Just like all other payers, these updates are coming very near to the end dates of their policies. For this reason, we will continue to prepare for these changes while being hopeful that they will extend their coverage. Uploaded 07.24.20

Telehealth
Know Share Do 5.20.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.20.20.

Know Share Do, FAQs and Talking Points
Clinical Ops Know Share Do (11.8.21)

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.8.21.

AVS Additional Information Template (Editable)

This Word document can be edited by staff working to discharge patients. It was created in response to the request to provide written instructions to patients in addition to the after visit summary instructions in PDF format. Uploaded 04.15.20

Patient Communication and Signage, Ambulatory DPC
Talking Points for Building COVID-19 Vaccine Confidence

This document provides suggested approaches and recommended answers for responding to different concerns our patients, visitors and team members may have about receiving the COVID-19 vaccine. This is for internal use only by Duke Health team members.

 Uploaded 6.10.21

Employee Health, Vaccine
Duke Primary and Urgent Care Process for Scheduling a Telephone Visit

This document is the standard work for scheduling telephone visits. Uploaded 03.24.20

Ambulatory DPC, Telehealth
Scheduling COVID-19 vaccines through DPC

This document provides Duke Primary and Urgent Care staff an overview of the process for scheduling patients for COVID-19 vaccination. Uploaded 1.13.21

Ambulatory PDC
Response Call Algorithm (DPC, PDC)

The call center algorithm provide guidelines for triage staff to collect and route necessary information from patients with suspected COVID-19 in the DUHS system. Uploaded 03.21.20

Call Center Triage
Guidance for Adult End-of-Life Visitation

This document provides updated guidance for managing end-of-life visitation for adult inpatients at all three Duke hospitals. It includes policies for patients with and without COVID-19. Uploaded 02.05.21

Operations and Visitation, Decedent Care
Know Share Do 5.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.29.20

Know Share Do, FAQs and Talking Points
DUH, PDC & DPC COVID-19 Testing Guidance

This document provides updated guidance for COVID-19 testing. This includes recommendations for testing based on 12 categories of patients and the respective approved tests at Duke University Hospital (DUH), Private Diagnostic Clinic (PDC) and Duke Primary Care (DPC). Guidelines at Duke Regional Hospital and Duke Raleigh Hospital vary based on workflows and testing capabilities; please work with the respective entity CMO for appropriate guidance. Updated 07.14.20

Testing Guidance, Duke University Hospital, Ambulatory PDC, Ambulatory DPC, DUH Testing Guidance
Duke University/Duke University Health System Application for Religious Exemption for COVID-19 Vaccination

This document includes the Duke University/Duke University Health System Employee Application for Religious Exemption for COVID-19 Vaccination. Uploaded 7.22.21

HR & Team Resources
Duke Primary and Urgent Care Process Flowchart for Virtual Visits

This flowchart depicts the process for DPC-DUC virtual visits for COVID patients. Uploaded 09.17.20

Ambulatory DPC, Telehealth
Maestro Care: Personalize Your Charge Capture – Ambulatory Setting

This Maestro Care tip sheet is for providers who work only in the Ambulatory Setting. Just as you have preference lists for diagnoses, orders and LOS, you can now create favorites for charges in Charge Capture. If you currently have to click through several lists to see the charges you use most often or you have to link modifiers to existing charges on a regular basis, build your preference list to make these options just one click away. Uploaded 02.15.21

Maestro Care
Stop and Read Before Entering Outpatient Sign (non-DPC outpatients)

This is a "Stop and Read Before Entering sign" for non-Duke Primary Care outpatient locations in English. Uploaded 03.22.20

Patient Communication and Signage
Know Share Do 09.16.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.16.20.

Know Share Do, FAQs and Talking Points
Return of MS2 students to clinical experiences/clerkships FAQs

Second-year medical students will return to their clerkships on June 15, 2020. We encourage embracing these students as active members of our team and in the care of patients. This is a document addressing frequently asked questions (FAQs) for the anticipated return of MS2 students to clinical experiences/clerkships. Uploaded 06.11.20

FAQs and Talking Points
Know Share Do 4.24.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.24.20.

Know Share Do, FAQs and Talking Points
Upcoming Changes to COVID-19 testing locations

To better support our patients and team members, Duke Health will adjust our COVID-19 testing operations. This update provides a full overview of all of these updates. Uploaded 08.15.21

Drive-Up Testing, Testing Guidance, Employee Health
Tips to Prevent the Spread of COVID-19: Pediatrics After-Visit Summary Instructions in English

This document is for English-speaking patients with low health literacy skills, including children, and illustrates several tips for preventing the spread of COVID-19. It can be used as discharge instructions/after visit summary/AVS. Uploaded 04.02.20

Ambulatory DPC, Ambulatory PDC, Drive-Up Testing, Patient Communication and Signage, Pediatric Specific Guidance, Discharge Instructions
Intramuscular (IM) Vaccination Administration Tips

This is the quick tip sheet for administering IM injections.  Can scan QR code with phone and have quick access to the video. Uploaded 3.24.21

Additional Vaccinator Info, Vaccine
MyChart letter to high-risk patients

This letter from Dr. Thomas Owens was sent to high-risk patients at Duke Health via MyChart. Uploaded 03.24.20

Patient Communication and Signage
DUHS Respiratory Viral Testing Guidance for the 2020-2021 Winter Respiratory Viral Season

The COVID-19 pandemic is reducing the supply of all non-COVID respiratory viral tests this fall/winter making it necessary to use tests judiciously. This document provides testing guidance for the 2020-2021 respiratory season. Uploaded 10.09.20

Testing Guidance
Decedent Care: Visitation Procedure at DRAH During End-of-Life

This flowchart applies to DRAH and shows the procedure for supporting family presence and participation/visitation during end-of-life of patients with suspected or confirmed COVID-19 infection. Uploaded 06.24.20

Clinical Guidance and Forms (General), Operations and Visitation, Duke Raleigh Hospital
PPE Observer Standard Work

This chart provides guidance for the trained observers standard work to support the clinical staff to ensure the safe practice and use of personal protective equipment while providing care to highly infectious patients. Uploaded 05.05.20

PPE, PPE Signage-Clinical
Tiered Visitation Standard Work

This document includes the standard work for each tier of our visitor restrictions. Updated 10.8.21.

Visitor Restrictions, Operations and Visitation
Keeping Yourself and Your Team Members Safe

Tip sheet / printable resource for healthcare workers and highlights best practices for keeping safe at work. Uploaded 04.07.20

Employee Health, PPE Signage-Clinical, Shared Spaces
Know Share Do 04.12.21

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.12.21.

Know Share Do
Duke Regional Hospital Team Member Screening Process

This file documents the process for screening team members (employees) upon their arrival at work at Duke Regional Hospital. Uploaded 03.31.20

Operations and Visitation, Duke Regional Hospital, Employee Screening, Employee Health, Safe Return On-site
Zoom Fatigue - 9 Tips to Help

This document contains nine tips to mitigate "Zoom fatigue" while working remotely. Uploaded 11.19.20

Telework and Working Remotely
Instructions for Performing Seal Check with a Valved N95 Respirator

This document illustrates N95 seal check instructions for healthcare workers. This guide was made by the for performing seal check with a valved N95 respirator. Uploaded 07.07.20

PPE
Duke University Hospital and Duke Regional Hospital Birthing Center Visitation Guidelines

This document is a patient resource to outline the visitation guidelines at Duke University Hospital and Duke Regional Hospital birthing centers. We recognize the importance of having continuous labor support for mothers during the birthing process and newborns/pediatrics. Updated 05.19.20

Patient Communication and Signage, Pediatric Specific Guidance, Duke University Hospital, Duke Regional Hospital
Clinical Ops KSD 9.20.21
DUH Pediatric Cardiac Catheterization Lab Suspected or Confirmed COVID-19 Patients – Emergent Procedures

This pediatrics document lists emergent procedures related to the care of suspected or confirmed COVID-19 patients in the pediatric cardiac catheterization lab. Uploaded 04.10.20

Pediatric Specific Guidance, Pediatrics
DUHS Infection vs. Colonization Chart

Since several changes were made to isolation practices during the pandemic, the Infection Prevention team developed a quick educational guide to assist units. This chart serves as a quick reference for Standard and Transmission-Based Precautions for select organisms, including MRSA, VRE, CRE, C. difficile and multidrug resistant gram-negative organisms. More information can be found in the DUHS Standard and Transmission-Based Precautions Policy. Please contact your Infection Prevention Specialist during business hours (8 am to 6 pm) for isolation-related questions. Uploaded 05.14.21

Clinical Guidance and Forms (General)
Editable Temporary Clinic Closure Signage for PDC Clinics

This editable PowerPoint document is intended to be used as a template to create temporary signage for PDC clinic closures. Uploaded 03.27.20

Patient Communication and Signage, Ambulatory PDC
Know Share Do 12.14.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 12.14.20.

Know Share Do, FAQs and Talking Points
Transplant: Guidance for Transplant Recipients and Patients Receiving Immunosuppressive Therapies

This document provides answers to common COVID-19 questions related to transplant recipients and other patients receiving immunosuppressive therapies. Uploaded 03.21.20

Specialty Specific Guidance, FAQs and Talking Points, High-risk Populations
Know Share Do 07.27.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.27.20.

Know Share Do, FAQs and Talking Points
Duke University Hospital Guidance for Interpreter Services on Duke-Issued Tablets for Patients with Suspected COVID-19

If scheduled before entering patient’s rooms, Duke Interpreter services can connect to a patient or provider tablet via Jabber to facilitate communication. This document provides guidance and outlines the workflow for using this service at Duke University Hospital. Updated 05.20.20

Telehealth, Clinical Guidance and Forms (General), Duke University Hospital
Clinical Ops Know Share Do (11.15.21)

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.15.21.

AVS Known COVID-19 Infection: Guidelines for You and Others in Your Home After Hospital Discharge

These after-visit summary instructions are for English-speaking patients who have known COVID-19 infection and are being discharged from the hospital. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with COVID-19 symptoms. This document can be used as discharge instructions/after visit summary/AVS. Updated 09.30.20

Ambulatory DPC, Discharge Instructions, Patient Communication and Signage
Ambulatory Critical Lab Escalations

Beginning Wednesday, June 16, 2021, the escalation process for critical lab values within the Ambulatory Clinic setting will be enhanced to include providers and tiered escalation plans. Currently, notifications of critical lab values vary by clinic and personnel, resulting in inconsistent responses to alerts. The new lab escalation process is a streamlined pathway and is direct to the provider. The average volume of critical labs per ambulatory clinic is less than 10 per month. Details of the new process are outlined in this document. Uploaded 6.10.21

Clinical Guidance and Forms (General)
Duke Primary and Urgent Care Patient Instructions for Drive-Up Testing in Spanish

This document contains instructions in Spanish for patients coming to a DPC/DUC clinic for drive-up test collection. Updated 03.04.21

Ambulatory DPC, Drive-Up Testing, Spanish
Maestro Care Quick Tip -- Using the COVID-19 Vaccine Waitlist

This tip sheet provides instructions for adding to the waitlist patients who qualify for a COVID-19 vaccine but who are unable to schedule an appointment. Uploaded 1.13.21

Maestro Care
3.21 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.21.20.

Know Share Do, FAQs and Talking Points
Know Share Do 08.10.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.10.20.

Know Share Do, FAQs and Talking Points
Health Professions Schools: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs

These are FAQs for the re-introduction of nursing and Allied Health learners, and these specifically address health professions schools. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe.  As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions.  The list below provides the responses to common questions.  If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20

FAQs and Talking Points, Nursing
Masking in Common Areas

This flyer can be posted to remind healthcare workers to wear a mask in common areas at all times when not actively eating, drinking or using the restroom. It also provides an important reminder about limiting the number of unmasked individuals who are in close proximity with one another while eating and drinking. Uploaded 04.17.20

PPE Signage-Clinical
Employee Request for Medical Exemption from COVID-19 Vaccine Requirement

This document includes the Employee Request for Medical Exemption from COVID-19 Vaccine Requirement. Uploaded 7.22.21

HR & Team Resources
Duke Primary Care Process Flowchart for Non-COVID-19 Virtual Visits

This flowchart depicts the process for DPC virtual visits for non-COVID patients. Uploaded 04.01.20

Ambulatory DPC, Telehealth
Maestro Care: Personalize Your Charge Capture – Inpatient & Ambulatory Setting

This Maestro Care tip sheet is for providers who work in the Inpatient & Ambulatory Setting. Just as you have preference lists for orders, you can now create favorites for charges in Charge Capture. If you currently have to click through several lists to see the charges you use most often, build your preference list to make these options just one click away. It is recommended to stay logged into your clinic’s department; however, if you sign into different departments, it is critical to NOT be logged into an IP Virtual department when seeing patients in an ambulatory setting. Uploaded 02.15.21

Maestro Care
Stop at Door Signage in Spanish

This is a "Stop and Read Before Entering sign" for non-Duke Primary Care outpatient locations in Spanish. Uploaded 03.22.20

Patient Communication and Signage, Spanish
CMS Payment Update for Counseling COVID-19 Patients during Self-Isolation Period

This document provides more information about an update from the Centers for Medicare and Medicaid Services (CMS) that now allows for payment when physicians and healthcare providers counsel patients during self-isolation period after patients have been tested and prior to the onset of symptoms if the results are positive. The providers will use an Evaluation and Management code to bill for the service by documenting the counseling based on time. Uploaded 09.16.20

Clinical Guidance and Forms (General), Maestro Care
Duke Health Break Room Guidance Poster

This document provides important reminders and guidance for all healthcare workers when using break rooms or shared spaces to help reduce the spread of infection. Uploaded 06.12.20

Employee Health, Shared Spaces
FAQs on COVID-19 Transmission and Exposure Risk for Team Members

When patients are diagnosed with COVID-19 infection and DUHS team members have provided care without following Special Airborne Contact Precautions, the Infection Prevention and Employee Health teams speak with potentially exposed team members to determine their overall level of risk. This document provides answers to some of the frequently asked questions from healthcare workers and managers when this scenario occurs. Uploaded 04.24.20

Employee Health, FAQs and Talking Points
Duke COVID-19 Vaccination Work Group Update 8.13.21

This email was distributed to the Duke community about the COVID-19 vaccine from the Duke COVID-19 Vaccination Work Group on 8.13.21

Vaccine
Duke Primary Care Process for Running Canceled Patient Reports in Maestro Care

This document gives step-by-step instructions to run a report of canceled patient visits in Maestro Care. Uploaded 03.30.20

Ambulatory DPC
Safety Needle Tip Sheet

This tip sheet reviews the safety features of the syringes being used. Uploaded 3.24.21

 

Additional Vaccinator Info, Vaccine
Patient email sent on 3.16.20

This email was sent to Spanish-speaking patients on 3.16.20 instructing patients about what to know prior to coming to a Duke Hospital or Clinic during the COVID pandemic to help prevent the spread of infection. Uploaded 03.16.20

Patient Communication and Signage
Know Share Do 10.12.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 10.12.20.

Know Share Do, FAQs and Talking Points
Managing Patient Forms in the Ambulatory Setting

This document provides guidance on managing patient forms and papers in the ambulatory care setting. This includes documents such as camp forms, sports physical forms, vaccination records, school/university form requirements, etc. Uploaded 06.26.20

Ambulatory DPC, Ambulatory PDC
Know Share Do 5.4.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.04.20.

FAQs and Talking Points, Know Share Do
Guidelines for Visitation Restrictions

This document is for internal Duke Health use only. Please note these restrictions are subject to change as needed. Leadership will review and re-evaluate which tier we should be in for visitation on a weekly basis. The ultimate decision to move between Tiers will be made by DUHS Leadership and communicated through typical employee communication channels. Additional factors including evidence of hospital-acquired transmission of respiratory viruses or hospital capacity shortages related to respiratory viral illnesses may be used to determine the phase of visitations, as determined by DUHS Emergency Preparedness, Influenza Task Force, Infectious Diseases, and Operational Leaders. Updated 11.8.21.

Visitor Restrictions, Operations and Visitation
Advance Care Planning Resources

Duke Health is embarking on an initiative to increase the frequency and quality of goals of care conversations, and the first step is to make it easier for other clinicians to see the goals of care conversations that we are already having. A portfolio of tools has been created to support clinicians in documenting and viewing these conversations. These tools will improve the quality and safety of our patient care by ensuring that clinicians can access patient preferences when critical decisions are made (RRT, codes, ED settings). This document outlines those available resources. Uploaded 08.26.21

Clinical Guidance and Forms (General)
Know Share Do 4.8.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.08.20.

Know Share Do, FAQs and Talking Points
Know Share Do 04.14.21

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 04.14.21.

Know Share Do
Duke University Hospital Team Member Screening Process

This file documents the process for screening team members (employees) upon their arrival at work at Duke University Hospital (DUH). Uploaded 03.26.20

Operations and Visitation, Duke University Hospital, Employee Screening, Employee Health, Safe Return On-site
COVID-19 Infectious Status Banner in Storyboard

Effective Nov. 17, COVID-19 infection details have been pulled from the Infection banner to create a new COVID-19 infection status banner in Storyboard. Please review this document with more information about this update. Uploaded 12.3.20

Maestro Care
Visitor Restriction FAQs

These visitor restriction FAQs provide answers to frequently asked questions regarding our updated visitor restrictions. Please review these for more information regarding our current visitor restrictions in place. Uploaded: 07.13.20

Operations and Visitation, FAQs and Talking Points
PPE FAQs

In this document, we answered some common questions from team members – including the rationale for why certain decisions have been made. Where possible, we also included a link to the most current document that explains the specific recommendations and guidance. Updated 05.13.20

FAQs and Talking Points
Duke COVID-19 Vaccination Work Group Update 9.24.21

This message was shared with all Duke faculty and staff on Sept. 24, 2021. Uploaded 09.24.21

Vaccine
Duke Birthing Center (DBC)/ Intensive Care Nursery (ICN) COVID-19 Bed Flow Plan

This pediatric document contains the COVID-19 bed flow plan for the Duke Birthing Center and intensive care nursery. Uploaded 04.10.20

Pediatric Specific Guidance, Pediatrics, Pediatric Bed Flow
Updated Guidance for Team Member Meetings and Conferences

This document provides guidance for team members planning Duke-sponsored, small-sized indoor meetings and conferences. Uploaded 05.14.21

Employee Health
AVS (Spanish) COVID-19 Infection with Mild or No Symptoms-Guidelines for You and Others in Your Home

These after-visit summary instructions are for Spanish-speaking patients who have no symptoms or mild symptoms that may be caused by COVID-19 who do not require hospital treatment. They outline important information about home isolation and self-monitoring periods. They also provide guidance for those living in households with someone with symptoms that may be caused by COVID-19. This document can be used as discharge instructions/after visit summary/AVS. Updated 09.30.20

Ambulatory DPC, Discharge Instructions, Patient Communication and Signage, Spanish
12.10.20 COVID-19 Vaccine Patient Update

This patient email was sent on 12.10.20 and explains our priorities for safe, equitable vaccination (vaccine) distribution. Uploaded 12.15.20

Patient Communication and Signage
Periop Case Conduct COVID-19 Process

This document is for perioperative staff and contains guidelines for assessing all non-leveled surgical cases at Duke Health hospitals and surgery centers. Uploaded 03.21.20

Testing Guidance, Periop Testing
Know Share Do 07.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.29.20.

Know Share Do, FAQs and Talking Points
Tracheostomy Protocol During COVID-19

This document provides multidisciplinary guidance for safely performing tracheostomies and for post-tracheostomy care in patients who were diagnosed with COVID-19 (tracheostomy protocol). Please note, there is a new recommendation that special airborne contact isolation may be discontinued once the patient meets appropriate criteria using the symptom-based strategy. Updated 08.04.20

Clinical Guidance and Forms (General)
Clinical Ops Know Share Do (11.22.21)

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 11.22.21.

COVID-19 Team Member Accommodations

This document contains information regarding hotel accommodations and discounts available to Duke Health team members during the COVID-19 outbreak. Uploaded 04.14.20

HR & Team Resources, Employee Health
Inpatient Visitor Restriction Update in English – Overnight Visitor

We realize that loved ones are a vital part of a patient’s care team and play an important role in recovery. As we have navigated each phase of the COVID-19 pandemic over the last year, the safety of our patients, visitors and team members has been our highest priority. Given the decreased community spread of COVID-19 and increased vaccination rates, we will modify our inpatient visitor restrictions to permit for one overnight visitor. This patient letter explains this update in English. Uploaded 06.14.21

Visitor Restrictions, Patient Communication and Signage
Duke Primary and Urgent Care Patient Instructions for Drive-Up Testing

This document contains instructions for patients coming to a DPC/DUC clinic for drive-up test collection. Updated 03.04.21

Ambulatory DPC, Drive-Up Testing
Patient Message to Adults 65-74 for COVID-19 Vaccination

In compliance with North Carolina Department of Health and Human Services (NC DHHS) guidelines, this message was distributed to all Duke Health patients who are age 65-74 to notify them that they are eligible to receive the COVID-19 vaccine (vaccination). Uploaded: 01.15.21

Patient Communication and Signage
3.18 Know Share Do

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 03.18.20.

Know Share Do, FAQs and Talking Points
How to Download Duke HealthCheck App for Employee Screening

This document outlines the steps to download and use the Duke HealthCheck application for team member health screening. Uploaded 08.11.20

Employee Screening, Employee Health, HR & Team Resources
DUHS: Re-introduction of Nursing and Allied Health Learners COVID-19 FAQs

These are FAQs for the re-introduction of nursing and Allied Health learners, and these. Duke is working on a slow and measured re-introduction of learners to the clinical environment to allow us to know what needs to be different in order for our patients, staff, and learners to remain safe.  As we adjust to our “new” normal with the COVID-19 pandemic, we know there are many questions.  The list below provides the responses to common questions.  If you have additional questions, email clinicaleducation@duke.edu. Uploaded 05.29.20

FAQs and Talking Points, Nursing
Know Share Do 4.20.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 4.20.20.

Know Share Do, FAQs and Talking Points
Duke Health Revised COVID-19 Vaccination Requirements for Health Care Workers FAQs

This document contains FAQs that address the Revised COVID-19 Vaccination Requirements for Duke Health Health Care Workers. Uploaded 7.23.21

HR & Team Resources, FAQs and Talking Points
Duke Primary Care Process for Conducting Telephone Visits on Day of Appointment

This document is the standard work for DPC clinic staff and providers when conducting a telephone visit to clarify the role of providers and staff in telephone visits when working from home. Uploaded 04.29.20

Ambulatory DPC, Telehealth
Maestro Care: Personalize Your Charge Capture – Inpatient Setting

This Maestro Care tip sheet is for providers who work in the Inpatient Setting. Just as you have preference lists for orders, you can now create favorites for charges in Charge Capture. If you currently have to click through several lists to see the charges you use most often, build your preference list to make these options just one click away. Uploaded: 02.15.21

Maestro Care
Outpatient Visitor Restrictions Poster - 1 visitor per patient (11x17)

An 11x17 poster limiting one visitor per patient in the outpatient setting. This poster is in English and should be posted on a clinic's exterior. Uploaded 03.22.20

Patient Communication and Signage, Visitor Restrictions
FAQs for CMS Payment Update for Counseling COVID-19 Patients during Self-Isolation Period

The Centers for Medicare and Medicaid Services (CMS) is allowing for payment when physicians and healthcare providers counsel patients during self-isolation period after patients have been tested and prior to the onset of symptoms if the results are positive. The providers will use an Evaluation and Management code to bill for the service by documenting the counseling based on time. Uploaded 09.17.20

Clinical Guidance and Forms (General), FAQs and Talking Points, Maestro Care
Know Share Do 6.15.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.15.20.

Know Share Do, FAQs and Talking Points
Meal and Medicine Resources for Patients in Home Isolation

This document is designed for patients who must stay home in isolation due to suspected or confirmed COVID-19 infection. It provides basic food safety tips for handling, cooking and storing food as well as resources for food and medication delivery resources. Uploaded 04.24.20

Patient Communication and Signage
Know Share Do 08.16.21

This document is the "Know, Share, Do" Clinical Operations updates managers should use during staff huddles on 8.16.21.

Know Share Do
Duke Primary Care PPE and Lab Supplies Takeaways and FAQ

This document for managers clarifies their responsibilities related to supplies, including PPE, during the COVID-19 pandemic. Uploaded 04.02.20

Ambulatory DPC, PPE, FAQs and Talking Points
Vaccine Screener Tips

This tool provides the questions that should be asked of each person receiving vaccination, which patients need longer observation times, and which patients cannot receive vaccine.  There are also guidelines as to how to handle patients who might have had reactions after the first dose.  Uploaded 3.24.21

Vaccine, Additional Vaccinator Info
Patient email sent on 3.13.20

This patient email sent on 3.13.20 instructing patients about what to know prior to coming to a Duke Hospital or Clinic during the COVID pandemic to help prevent the spread of infection. Uploaded 03.24.20

Patient Communication and Signage
Guidelines for the Management of Patients Infected with or Exposed to COVID-19 in Ambulatory Pediatric Clinics

This document provides guidelines for the management of patients infected with or exposed to COVID-19 in ambulatory pediatric clinics. Uploaded 10.19.20

Ambulatory PDC, Ambulatory DPC, Pediatrics, Pediatric Specific Guidance
Know Share Do 06.29.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 06.29.20.

FAQs and Talking Points, Know Share Do
Life Support FAQs

The attached document contains frequently asked questions about life support certifications. Uploaded 05.04.20

Nursing, FAQs and Talking Points
Employee Screening Flyer

This flyer/handout contains information to help team members know what to do next if they don’t pass a symptom check at screening locations. Uploaded 05.01.20

HR & Team Resources, Employee Screening, Employee Health
Peer Support Program Flyer

This document includes information about a peer support program. The Duke Peer Support Program trains volunteer colleagues to support their peers. Peer Support Volunteers (PSV’s) listen, help their peers process their experiences, and identify appropriate resources as needed. Updated 8.27.21

Well-being & Emotional Support
Know Share Do 4.9.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 04.09.20.

Know Share Do, FAQs and Talking Points
FAQs regarding the Johnson & Johnson vaccination update April 13, 2021 – English

According to the Centers for Disease Control and Prevention (CDC), more than 6.8 million doses of the Johnson & Johnson (Janssen) vaccine have been administered in the U.S. as of April 12. The CDC and Food and Drug Administration (FDA) in a joint statement on Tuesday, April 13, recommended a pause in the use of Johnson & Johnson's (J&J's) single-dose COVID-19 vaccine out of an abundance of caution. This document includes answers for our team members to use to answer to frequently asked questions from our patients and the community. Uploaded 04.15.21

Vaccine, Patient Communication and Signage, FAQs and Talking Points
Duke Raleigh Hospital Team Member Screening Process

Employee screening guidelines for Duke Raleigh Hospital (DRaH) team members. Updated 4.16.21

Operations and Visitation, Duke Raleigh Hospital, Employee Screening, Employee Health, Safe Return On-site
Mental Health and Well-Being Resources

This document includes a list of available mental health and well-being resources. The list includes everything from PAS to specific resources on Race and Mental Health. Updated 7.27.21

Well-being & Emotional Support
Know Share Do 07.08.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 07.08.20.

Know Share Do, FAQs and Talking Points
Infection Prevention 101

This document outlines the basic principles behind standard and transmission-based precautions. To understand the “why” behind the PPE recommended for caring for COVID-suspected or confirmed patients, it is helpful to understand how COVID-19 can be transmitted using these definitions and principles. Updated 05.12.20

FAQs and Talking Points
Clinical Ops Know Share Do 9.27.21

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 9.27.21.

Know Share Do
Infographic: Appropriate PPE During COVID-19 Response

This updated infographic provides concise and simplified recommendations for what PPE healthcare workers should wear during the COVID-19 response. This also includes reasonable accommodations for patient/provider masking compliance. Updated 09.14.21

PPE, Eye Protection
Message to Patients Ages 12 to 15 Regarding COVID-19 Vaccination

This message was distributed to more than 16,000 patients ages 12 to 15 to notify them that they are now eligible to receive the Pfizer COVID-19 vaccine.

Vaccine, Patient Communication and Signage
Criteria for Discontinuation of Special Airborne Contact Isolation

This document provides updated guidance to healthcare workers on when to discontinue special airborne contact (SAC) isolation for patients with COVID-19 (Discontinuing isolation). This guidance applies to all areas of Duke Health including adult and children’s inpatient, outpatient, surgical, procedural and other care areas. CDC now recommends using a symptom-based strategy alone for discontinuation of special airborne contact isolation for patients infected with COVID. Enough evidence has accumulated to show that patients are not shedding live, infectious virus after a specified amount of time passes from symptom onset. As such, Duke Health will no longer use the test-based strategy (i.e. 2 negative tests) to discontinue Special Airborne Contact isolation for patients with COVID and begin using the symptom-based strategy outlined below. Updated 12.12.20

Clinical Guidance and Forms (General), Special Airborne Contact
Know Share Do 12.16.20

This document is the "Know, Share, Do" Clinical Operations Daily Updates managers should use during staff huddles on 12.16.20.

Know Share Do
PPE Conservation Strategies for COVID-19

This document is for healthcare workers and includes recommendations to limit unnecessary mask use. Uploaded 03.21.20

PPE, PPE Conservation
Know Share Do 08.03.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.03.20.

Know Share Do, FAQs and Talking Points
Know Share Do 5.22.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 05.22.20.

Know Share Do, FAQs and Talking Points
Community Vaccination Event December 4 - ENGLISH

Community COVID Vaccination Event Flyer 

Ambulatory Routine Lab Visits – Minimizing Exposure During COVID-19

This document includes standard work instructions for managing patients’ routine laboratory appointments at Duke Primary and Urgent Care clinics while minimizing potential exposure to COVID-19. Uploaded 04.14.20

Ambulatory DPC
Why History Matters: Celebrating Juneteenth Together 2021

History is far more than an academic pursuit. It has critical contemporary meaning in the way that it frames current national perceptions and individual realities. During this event, Michael Boulware Moore shares a number of powerful examples – both personal and societal – to illustrate the point that historical narratives have a critical impact on how we think of ourselves and behave. This connectivity explains much of the racial strife and tension that we experience to this day. This handout has more information about the event. Uploaded 6.10.21

Duke Primary Care Process for Scheduling a Drive-Up Testing Visit

This document is the standard work for scheduling drive-up test collection at DPC/DUC clinics. Uploaded 09.11.20

Ambulatory DPC, Drive-Up Testing
Know Share Do 01.19.21

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 01.19.21.

Know Share Do
Response Call Center Algorithm (DUHS)

The document can be used by outpatient triage staff for screening for COVID-19 by phone. It includes a script, algorithm, and Infection Prevention contact information. Uploaded 04.02.20

Call Center Triage
Know Share Do 08.12.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 08.12.20.

Know Share Do, FAQs and Talking Points
Position Statement – Patients Scheduled for Elective Procedures Who Refuse COVID-19 Testing

This document is a position statement for patients scheduled for elective procedures who refuse COVID-19 testing. For the care and safety of our patients, visitors, and staff, Duke Health providers will not schedule, or will cancel, elective procedures for patients who refuse pre-procedural COVID-19 testing. This document provides guidance for the Duke Health provider faced with this scenario. Uploaded 05.29.20

Clinical Guidance and Forms (General), Testing Guidance
Sharing Meals at Work: Infection Prevention Guidelines

This document provides guidelines for DUHS team members on safely consuming shared food with others in the hospital and clinic settings. As a reminder, eating with others indoors continues to be a higher-risk activity for the spread of COVID-19, as we have not reached 100% employee vaccination rate. Clusters of healthcare worker infections at Duke have been linked to larger gatherings in breakrooms where staff could not maintain 6 feet of distance. Let’s all do our part to keep each other safe. Updated 06.06.21

Employee Health, Safe Return On-site, Shared Spaces
Directions to DUH COVID-19 Vaccination Clinic for Employees

This document includes information and directions to the new DUH Employee Vaccination Clinic located in the DMP conference room 2W96. Please note that the DUH clinic will provide vaccinations by appointment for Duke employees and students who fall under the updated CDC guidelines. Uploaded 10.27.21

Vaccine, Employee Health
DPC COVID-19 Patient/Visitor Screening

This document includes guidelines and scripting for patient and visitor screening at Duke Primary and Urgent Care clinics. Uploaded 07.29.20

Ambulatory DPC
Vaccination Clinics Badge Swiping Instructions

This document includes instructions for swiping your badge (ID) at a vaccination (vaccine) clinic. Uploaded: 02.15.21

HR & Team Resources
Outpatient Visitor Restrictions Sign - 1 visitor per patient (8.5 x 11)

An 8.5x11 poster limiting one visitor per patient in the outpatient setting. This poster is in English and should be posted on a clinic's exterior. Uploaded 03.22.20

Patient Communication and Signage, Visitor Restrictions
Know Share Do 09.21.20

This document is the "Know, Share, Do" COVID-19 Daily Updates managers should use during staff huddles on 09.21.20.

Know Share Do, FAQs and Talking Points
Patient Masking Update Letter

This resource can be used to help team members communicate inpatient masking with patients. Uploaded 06.18.20

Patient Communication and Signage
FAQs for COVID Work Modification Request

This document describes the process flow for handling work modification requests and answers frequently asked questions about the process. Uploaded 04.23.20

HR & Team Resources, FAQs and Talking Points, Redeployment & Staffing Hub
Important Dates for Receiving your COVID Vaccine

This handout includes important dates for receiving your COVID vaccine before the required deadline. Uploaded 08.19.21

Employee Health, Vaccine
Tips to Prevent the Spread of COVID-19: Pediatrics After-Visit Summary Instructions in Spanish

This document is for Spanish-speaking patients with low health literacy skills, including children, and illustrates several tips for preventing the spread of COVID-19. It can be used as discharge instructions/after visit summary/AVS. Uploaded 04.02.20

Spanish, Ambulatory DPC, Ambulatory PDC, Drive-Up Testing, Patient Communication and Signage, Pediatric Specific Guidance, Discharge Instructions
Maestro Tip Sheet: DRAH COVID Vaccine Clinic Workflow

Uploaded 3.24.21

Vaccine, Additional Vaccinator Info, Maestro Care