Latest Updates

 

9.22.20 @ 12PM

Technology

  • Accessing Maestro Care: As Duke Health team member, you have access rights to Maestro Care only to perform your Duke Health responsibilities. Therefore, you may not access Maestro Care (including the patient look-up screen) for your personal use. Specifically, Maestro Care is not a means to identify a colleague’s address, phone number or birthday. Inappropriately accessing the patient look-up screen will result in corrective action, up to and including termination.
  • Zoom Updates: The Zoom security updates will NOT be enforced on September 27, 2020 and will be postponed until later this fall.
  • Duke HealthCheck App: Thank you to all the team members who have downloaded the Duke HealthCheck app and use it to regularly streamline our daily health screening process. As a reminder, the Duke HealthCheck app is available for team members to make it easier to enter our main hospital. Four "fast Pass" stations are setup in the hospital lobby to allow those team members using the app to skip the line and reduce the wait time for screening.

Thanks and Well-Being

  • All Staff Week of Events: COVID-19 may have postponed the spring date for our annual All Staff event, but we have planned five days of Superhero-themed fun for our team September 27 to October 1. Please make note of these dates and the times for activities and do your best to allow your team to participate. Follow the link to print an announcement to place on your huddle board.
  • Commitment to Masking: As part of our commitment to wearing a mask, Duke Raleigh Hospital partnered with the Raleigh Police Department to provide care packages containing disposable face masks, hand sanitizer, and COVID-19 educational materials to individuals in our community. The 1,400 care packages were distributed at a drive-thru event at Green Road Community Center on September 12, at the opening of the community center this week, and to the Raleigh homeless.

   


9.02.20 @ 12 PM

Operational Strategy

  • Screening Locations: We have updated hours for some screening locations at Duke Raleigh Hospital. Please reference our updated document for details about screening at MOB 6 and the surgery entrance.
  • Flu Vaccinations: Duke Health’s 2020 influenza vaccination campaign kicked off Tuesday, Sept. 1, highlighting the value of respect, teamwork and safety when combining the flu vaccine with masking. A new intranet site launched with important information and resources, including vaccination locations and links to make a required appointment (for those not able to obtain a peer vaccination), email signatures, Zoom backgrounds, a manager toolkit, digital signage and posters.

Town Halls

  • Watch the recording from Monday’s DUHS Town Hall. Panelists answered questions about our operations, testing strategies, vaccine development and clinical trials.
  • Please note that there is no DUHS Town Hall planned for Monday, September 7, due to the Labor Day holiday. Please feel free to e-mail suggestions or questions for future Town Hall meetings to hospitalcommunications@duke.edu.

Labor Day Service Changes

  • COVID-19 Hotline: The Duke COVID-19 Hotline (919-385-0429, option 1) will be available from 8 a.m. to noon on Saturday, Sunday and Monday. For urgent after-hours concerns, please call the Blood and Body Fluids (BBF) Hotline at 919-684-8115.
  • COVID-19 Drive-Thru Testing: Due to the holiday weekend, the Duke COVID-19 drive-thru testing at Duke Raleigh Hospital will adjust their hours of operation. The testing at this facility will be open Saturday and Sunday from 8 a.m. to 2 p.m. Drive-thru testing will be closed Monday (9/7).
  • Clinics and Services: Several Duke Raleigh Hospital clinics and services will have scheduled changes in observance of the Labor Day holiday on Monday, September 7.

Thanks and Well Being

  • Apply to the DRAH Childcare Education Assistance Program by 9/15: At Duke Raleigh Hospital, we understand that the pandemic has created an uncertain school season for many of our team members. We invite team members to apply for financial support to assist their families with unforeseen expenses related to their children’s education. We encourage team members that are in need of assistance offsetting the cost of dependent care, school supplies, and virtual education support such as tutors to apply for funds by the September 15 deadline.
  • PCU Shows Colleagues Gratitude: Taking the time to express gratitude has positive effects on well-being. Thanks to our Progressive Care Unit for taking time to recognize their colleagues that keep them safe on the frontline of our COVID-19 response.
  • Mask Care Packages for our Community: Keeping our team members and our community safe continues to be the top priority during our COVID-19 response. As part of our commitment to wearing a mask, Duke Raleigh Hospital team members and the Raleigh Police Department packaged bags with masks, hand sanitizer, and COVID-19 education information for our community. The 1,400 care packages will be distributed by Duke Raleigh Hospital and the Raleigh Police Department from 10 a.m.-2 p.m. on Saturday, September 12, at the Green Road Community Center. Sign up as a volunteer to help handout these care packages on September 12.

   


8.28.20 @ 2:00 PM

Operational Strategy

  • Hospital-Provided Scrub Transition: At 5 a.m. on Thursday, September 10, Duke Raleigh Hospital will begin using the scrub carrier Cintas for all work-provided scrubs in our Operating Room and the Duke Raleigh Hospital Eye Surgery Center.
  • Health Screenings: Thank you again to all of our team members who have downloaded the Duke HealthCheck app and use it regularly to streamline our daily health screening process. This week, we set up four “fast pass” stations in the main hospital lobby for our team members using the app to skip the line and reduce the wait time for screening.

Fast Pass Station Photo

Town Hall

  • Remember to tune into the DUHS Town Hall at 4:30 p.m. on Monday, August 31.

Raleigh Curfew

  • The City of Raleigh will be under a city-wide curfew starting Friday (8/28) and extending through the weekend ahead of planned social justice demonstrations. The curfew is in effect from 10 p.m. Friday to 5 a.m. Saturday (8/29) and from 10 p.m. Saturday to 5 a.m. Sunday (8/30). The curfew does not apply to doctors, nurses, or other hospital or medical team members that are performing their duties.

Thanks and Well-Being

  • Parent and Family Resource Guide: The Duke Center for Healthcare Safety and Quality has put together a free parent and family COVID-19 resource guide with helpful tips and strategies for coping with the challenges the pandemic presents.
  • 1,000 COVID-19 Patient: Last week, we celebrated the discharge of the 1,000 COVID patient that was cared for in our three Duke hospitals (Duke Raleigh Hospital, Duke Regional Hospital, and Duke University Hospital). While we know the pandemic is not yet behind us, we hope that each of our team members will pause y and reflect upon their contributions to this achievement and the important impact of our collective commitment to caring for our patients.
  • Cath Lab Thanks: Thanks to our Cath Lab team members for their dedication in recent weeks. We celebrated them, with the help of the Flower Shuttle, at their huddle on Thursday.

cath lab thanks photo     

 


8.05.20 @ 12:30 PM

Operational Strategy

Review the documents with updated guidance based on new recommendations from the CDC for a symptom-based strategy for discontinuing Special Airborne Contact isolation precautions for patients infected with COVID-19.

PPE

  • In these times where face masks and physical distancing are necessary to reduce the spread of infection, patients with hearing loss (and even some with normal hearing) are experiencing increased difficulties understanding spoken language. View tips to improve communication.

 
Thanks and Well-Being

  • Please take time to prioritize your own self-care and visit this link for a wealth of well-being resources.
  • It was a honor to treat our team to something sweet to celebrate their dedication during our COVID-19 response on National Chocolate Chip Cookie Day.
  • As part of Duke Raleigh Hospital’s Walk in My Shoes Day, more than a dozen leaders spent several hours going to where the work is done. The day is designed to understand what team members deal with on a day-to-day basis—the challenges, the great things, and how it all impacts patient care. It also affords leaders time to reflect on a day through the eyes of another team member. Learn about experiences at our COVID-19 testing facility, front lobby, and Employee Health.

 

       

 


7.22.20 @ 3:00 PM

Operational Strategy

  • The Duke Employee Occupational Health & Wellness team has updated guidance for asymptomatic healthcare workers who live with someone confirmed to have COVID-19. Moving forward, any asymptomatic team member who is a close household contact of a confirmed COVID-19 case must quarantine for 14 days from the date of the last contact. During this time, team members are paid their regular base salary and are not required to use their PTO.
  • Read Duke Raleigh Hospital's guidelines for eye protection following new Centers for Disease Control and Prevention (CDC) recommendations for healthcare workers caring for asymptomatic patients in areas of moderate to high community transmission.
  • Effective today, we are adjusting our appointment only COVID-19 drive through testing facility hours to Monday-Friday 7:30 a.m. to 3:30 p.m. and Saturday-Sunday 8 a.m.-2 p.m.

In the News

  • Raleigh Magazine featured Duke Health’s masking campaign, which uses visual reminders that emphasize how wearing a mask shows kindness to others and keeps those safe around you. Read the write-up with comments from Duke Raleigh Hospital Interim President Leigh Bleecker.

Thanks and Well-being

  • Long-time Duke Raleigh Hospital volunteers, Jerry Fuller and David Waters, continue to help their community despite COVID-19 restrictions that paused volunteer services across Duke Health. Read how they filled a void to make sure residents in their retirement community continued to get their mail.
  • Read this Working@Duke story on how to build a budget during COVID-19. It features our own Amal Youssef.
  • As the spread of COVID-19 infection continues in our community, we need to sustain ourselves, both now and for the long term. Read "Wash Your Hands, but Also Take a Nap" by Duke University's Rebecca Vidra and be inspired to take care of yourself.
  • Thanks to team members in our Intensive Care Unit for writing sweet notes like this one to our leadership team a few weeks ago. “I’m so grateful that I’m working here at DRAH during this time. Thank you for all your work to keep us safe.”

thank you card

 


7.13.20 at 12:30 PM:

Operational Strategy

  • Weekend hours for our appointment only COVID-19 drive through testing facility will change, effective July 18. Saturday and Sunday hours will now be 8 a.m. - 2 p.m.
  • The FAQ on the June 24 changes to visitor restrictions has been updated to address what to do if a patient declines a visitor.

PPE

  • The Duke Raleigh Hospital Infection Prevention team has updated guidelines for eye protection following new Centers for Disease Control and Prevention (CDC) recommendations for healthcare workers caring for asymptomatic patients in areas of moderate to high community transmission. Also read the Duke University Health System FAQ document on recommendations for eye protection. 

 COVID-19 Response Highlighted

  • Read about the visit by the nation’s No. 2 public health official to Duke Raleigh Hospital on July 9. Eric Hargan, the deputy secretary of Department of Health and Human Services, spent the afternoon with hospital leadership to tour our campus and hear about new processes we have implemented to ensure the safety and well-being of our community during our COVID-19 response.


7.09.20 at 10:00 AM:

Operational Strategy

  • Universal Testing for all Admitted DRAH Patients: All patients admitted to Duke Raleigh Hospital (including from the Emergency Department, outside hospital transfer and direct admits) will now be tested for COVID-19 at the time of admission.
  • Visitor Restrictions: Review the new frequently asked questions document regarding our visitor restrictions that were updated on June 24. 

Thanks and Well-Being

  • Care Packages: It is vital for all team members to continue practicing healthy behaviors to reduce the spread of infection. Keep an eye out for a special package with cloth masks to wear in the community and hand sanitizer being mailed to all team members homes over the next couple of weeks to keep you COVID safe.
  • Volunteer to put Together Team Care Packages: Keeping our team members and community safe continues to be the top priority in our COVID-19 response. As part of our Wearing a Mask Shows… campaign, we are sending cloth face masks and hand sanitizer care packages to everyone across the health system. As we prepare more than 34,000 packages that will be mailed directly to team members’ homes, we need help assembling them. Volunteer shifts are this week on Thursday (7/9) and Friday (7/10) and next week on Monday (7/13), Tuesday (7/14), and Wednesday (7/15) at the Great Hall in the Trent Semans Center. Times are 8:30 a.m. to noon and 1 p.m. to 4:30 p.m. Volunteers must be Duke Health team members. Sign up via the volunteer registration link to receive more information.


7.08.20 at 10:00 AM:

Operational Strategy

  • Career Website: To continue to bring extraordinary care to the patients we serve as we grow, Duke Raleigh Hospital has launched its own dedicated career website to find more great team members just like you. Please share this website with individuals who share our positive attitude and values or review it for opportunities to advance your own career.
  • Keeping Our Team and Community Safe: One of the most important ways you can help keep our team safe is to stay home if you are experiencing any new symptoms, including a sore throat, muscle aches, nasal congestion, cough, shortness of breath, loss of taste or smell, headache, fatigue, nausea or vomiting, diarrhea, fever, or chills, must stay home from work and immediately report their symptoms to their manager and then contact Employee Health by calling the Duke COVID Hotline at 919-385-0429, option 1, from 8 a.m.-8 p.m. Do not go directly to Employee Health. We understand the pressure of wanting to support our team during these challenging times. However, it is crucial that all of our team members recognize when they are feeling symptoms of COVID-19 so we can arrange for testing. Team members who are unable to work because they have been instructed by Employee Health to stay home due to COVID-19 exposure or illness will continue to be paid their base rate of pay without using PTO 

PPE

  • Eye Protection: The Centers for Disease Control and Prevention (CDC) now recommends that healthcare workers caring for asymptomatic patients in areas of moderate to high community transmission wear eye protection in addition to face masks. Eye protection is most important when caring for patients who are unmasked. Review this document to see the updated recommendations from our infection prevention team.

7.02.20 at 12:35 PM:

Operational Strategy

  • Spiros Device Use for Adults Paused June 29: The use of the Spiros (Closed System Transfer Device) was paused effective June 29. This change applies to all DUH and DRAH adult inpatient and outpatient areas, as well as to Duke HomeCare & Hospice. Pediatrics will continue to use the Spiros device while closely monitoring for issues, and DRH will continue to use the EquaShield device already in place.
  • Holiday Service Charge: Several Duke Raleigh Hospital clinics and services will have service changes in observance of the Independence Day Holiday. Review the list.
  • Stay Home if You Are Sick: One of the most important ways you can help keep our team safe is to stay home if you are experiencing any signs of COVID-19 illness and call the Duke COVID-19 Hotline at 919-385-0429, option 1, from 8 a.m.-8 p.m. Do not go directly to Employee Health. We understand the pressure of wanting to support our team during these challenging times. However, it is crucial that all of our team members recognize when they are feeling symptoms of COVID-19 so we can arrange for testing. Team members who are unable to work because they have been instructed by Employee Health to stay home due to COVID-19 exposure or illness will continue to be paid their base rate of pay without using PTO.

Thanks and Well-Being

  • Inspirational Messages on Campus:Thank you to Heartland Hospice for adding inspirational messages to our sidewalks for the team members and visitors that come to our main Duke Raleigh Hospital campus.
  • DRAH Diversity Listening Session July 7:Join a Zoom DRAH Diversity Listening Session to reflect meaningfully on current events happening in our world and to imagine how our community can better support and engage one another in equity and inclusion work as we move forward together. Register for the next session from 2-3 p.m. Tuesday, July 7.
  • Team Member Appreciation Picnic:As we mark the fourth month of our COVID-19 response, our commitment to our own self-care and the well-being of other team members is increasingly important. Yesterday, we celebrated all the hard work of our team during our take-out-style Team Member Appreciation Picnic.

 


6.30.20 at 10:15 AM:

Operational Strategy

  • Retirement Plan: Tomorrow (July 1) Duke contributions to the Duke Faculty and Staff Retirement 403(b) Plan for monthly team members will be suspended through June 30, 2021. Voluntary team member contributions will continue to be deducted unless the team member would like to make a change. Monthly paid team members who are eligible to receive Duke’s contribution to the Duke Faculty and Staff Retirement Plan, including team members on disability and grandfathered team members are impacted by this suspension period.
  • Holiday Service Charge: Several Duke Raleigh Hospital clinics and services will have service changes in observance of the Independence Day Holiday. Review the list.
  • Patient Privacy: Each team member has the responsibility to protect patient privacy. This is a reminder that discussing Protected Health Information on social media or posting photos or videos of a patient to any non-Duke site, including your personal social media site, is prohibited. For more information or questions, please visit the DUHS Compliance intranet site, e-mail compliance@dm.duke.edu or call 919-668-2573.

PPE

  • PAPR Use with Cloth Isolation Gowns: Please note the proper configuration for the Versaflo PAPR unit and the yellow isolation gown. Duke Raleigh Hospital is providing cloth gowns for team members to replace our disposable isolation gowns previously used for care. These cloth gowns, which tie at the neck and back, are used for the care of COVID-19 positive, persons under investigation (PUI) for COVID-19, and patients in the general population on isolation precautions requiring the use of a gown. All cloth gowns are for use with one patient only and should not be saved for the next patient care episode. Team members should follow proper doffing protocols for the cloth gowns.

Learning

  • ACLS and BLS Training: In response to COVID-19 restrictions and to meet American Heart Association recommendations the DUHS Life Support Team has developed a Blended Learning Approach to provide ACLS Update and BLS for our team. Learners will be required to complete an online module, testing, and then sign up for a skills validation station. For more information and to register, visit the CEPD intranet site.
  • DRAH Diversity Listening Session: This listening session from 2-3 p.m. on July 7, is an opportunity to reflect on current events happening in our world and to imagine how our community can better support and engage one another in equity and inclusion work as we move forward together. Register to join the Zoom conversation..

Town Hall

  • Monday Town Hall Recording: Watch a recording of Monday’s DUHS Town Hall.
  • Nursing Town Hall: Hear from nursing leaders during the Nursing Town Hall. To join the Zoom event, click here at 4 p.m. on Thursday, July 2. Please continue to submit questions in advance to nursingnewsletter@dm.duke.edu. Thanks to all of our nurses for engaging in this dialogue to improve our COVID-19 response.

Thanks and Well-Being

  • Helping our Community: During this unprecedented time, we are so glad our team could help provide meals for those in our community through Meals on Wheels of Wake County.

 

  • Team Member Appreciation Picnic: On Wednesday, July 1, Duke Raleigh Hospital will hold our annual Team Member Appreciation Picnic with food catered by McCall’s BBQ. Due to COVID-19, the event will be take out style from 11 a.m.-2 p.m. in the Duke Raleigh Hospital Gardens and 9-10:30 p.m. in the Cardinal/Dogwood conference rooms. Please bring your Duke Raleigh Hospital ID badge to collect your plate. We hope you are able to stop by, so we can recognize our appreciation for all you do every day for our patients, their loved ones, and each other.

 


6.26.20 at 10:15 AM:

Operational Strategy

  • Patient Communication on Visitor Restrictions: On June, 24, Duke Health has modified its visitation guidelines based on recommendations from the CDC and our infectious disease experts. These changes apply to Duke Raleigh Hospital. Please ensure your teams have the updated patient letter about these visitor restrictions in Spanish and English.
  • Safe Care Spotlight: Duke Health launches a new TV and radio spot to highlight the efforts we’re taking to keep our patients safe in our facilities

PPE

  • Forever Shield: Some units are now receiving "forever" face shields, 3D printed by the Duke Pratt School of Engineering. This document provides instructions for the appropriate use, assembly and cleaning of these new face shields. Contact Materials at (919) 954-3148 if you have direct caregivers in need of a shield.
  • Patient Masking: This patient letter can be used to help team members communicate inpatient masking updates with patients. See the Spanish and English versions.

 
Thanks and Well-Being

  • Team Member Appreciation Picnic: On Wednesday, July 1, Duke Raleigh Hospital will hold our annual Team Member Appreciation Picnic with food catered by McCall’s BBQ. Due to COVID-19, the event will be take out style from 11 a.m.-2 p.m. in the Duke Raleigh Hospital Gardens and 9-10:30 p.m. in the Cardinal/Dogwood conference rooms. Please bring your Duke Raleigh Hospital ID badge to collect your plate. We hope you are able to stop by, so we can recognize our appreciation for all you do every day for our patients, their loved ones, and each other.

6.25.20 at 10:30 AM:

Operational Strategy
Associated with the June 24 modifications to Duke Health visitor restrictions are updates to Duke Raleigh Hospital’s process for supporting family visitation during end of life. We have eased visitor restrictions to allow:

  • Up to two visitors at a time with a maximum of four unique visitors in a 24-hour period. These visitors can be made up of any combination of previous visitors and/or new visitors each day. They must be screened and wear a mask.
  • There is no limitation on time spent per visit.
  • Visitors to COVID-19 positive rooms must remain in the patient’s room for the duration of the visit.
  • Goals of care discussions allow for two visitors at most for one visit. This visit is limited to the duration of the conversation.

Thanks and Well-BeingMask banner hung outside Duke Raleigh Hospital

  • Masking Campaign: At Duke Health, our number one priority is, and always has been, caring for our patients, their loved ones and each other. Right now, part of that commitment to caring includes wearing a mask – when we’re at work, in the community and around others. Because for us, wearing a mask isn’t just about protecting ourselves, it’s about protecting everyone. That’s why this week, you’ll begin seeing a new campaign across our locations to demonstrate our commitment to caring and showcase how we’re all wearing masks to keep those near us safe. The first of several campaign masking signs were installed at Duke Raleigh Hospital yesterday.
  • Childcare Resources: For team members who are critical to onsite operations or are providing direct patient care, we have information on childcare resources available online.

6.23.20 at 12 PM:

Operational Strategy

  • Visitor Badges: Beginning at noon today, permitted visitors that accompany patients to the main Duke Raleigh Hospital building will be issued a badge. This change allows our team members to better track visitors and patients in our care areas.  
  • Visitor Restrictions Change for Inpatients June 24: While we recognize the continued spread of COVID -19 infection in community area is troubling, we also need to continue provide care for our patients, and we understand the important role loved ones provide as a part of the care team. Over the last few weeks, we have weighed the risks and benefits of modifying our visitor restrictions, considered available resources, consulted our infectious disease experts, collaborated with our health systems in our area and engaged our patient and family advisory councils. We are committed to keeping our team and patients safe. Following this careful and measured deliberation, Duke Health will modify our inpatient visitation guidelines effective Wednesday, June 24. Adult inpatients may designate one support person age 18 or older for the entire length of stay in the hospital. Visitation hours are from 1 p.m. to 9 p.m. daily. Learn more about these new visitor restrictions.

Thanks and Well-Being

  • Thursday Listening Session: We understand these are challenging times. Register to join members of Duke Raleigh Hospital's Diversity Leadership Team in an online Diversity Listening Session noon to 1 p.m. on Thursday, June 25. We deeply appreciate all you do every day for each other and our community. We are always better together.
  • Three Good Things: Read how Bethany Gallagher volunteered to become the resilience ambassador for her unit in an effort to make it an even better place to deliver care. She implemented the “Three Good Things” tool, which quickly became a team favorite.
  • Taking Care of You: A variety of important resources are available to help support your health and well-being.

6.22.20 at 10:15 AM:

Operational Strategy

  • Inpatient Masking: All inpatients should wear a Duke-issued mask when a team member enters their room as well as when traveling to and from procedures. Masks should be replaced each day or when soiled. Behavioral health patients or patients who are unable to tolerate a mask are not required to wear it. This resource is available to provide our patients with more information about this update and other operation updates we've made to minimize the spread of illness in our hospitals.
  • Workstation 2.0 Cancer Center Pilot: Duke Cancer Center Raleigh in Medical Office Building 7, 3404 Wake Forest Road, has been selected to pilot the new PIN station sign-on system known as Workstation 2.0 (CW2).  This single sign-on system allows care teams to spend less time with technology and more time with patients by eliminating the need to repeatedly type usernames and passwords. All PIN station users within Duke Cancer Center Raleigh must be registered to use CW2. Registration is offered 8 a.m. to 5 p.m. on Monday, June 22, in the Cancer Center. A technician will be on site as well as another via Zoom to assist each user with registration.

Town Hall


6.17.20 at 1:00 PM:

PPE

  • Cloth Gowns: Duke Raleigh Hospital is providing cloth gowns for team members to replace our disposable isolation gowns previously used for care. Team members in our ICU, PCU, Drive Through Testing, and ED are presently using the cloth gowns. Other units in the hospital will begin using these cloth gowns in the coming weeks. These cloth gowns, which tie at the neck and back, are used for the care of COVID-19 positive, persons under investigation (PUI) for COVID-19, and patients in the general population on isolation precautions requiring the use of a gown. All cloth gowns are for use with one patient only and should not be saved for the next patient care episode. Team members should follow proper doffing protocols for the cloth gowns.
  • Inpatient Masking: This week, we began providing earloop masks for all inpatients. All inpatients should wear a Duke-issued mask when a team member enters their room as well as when traveling to and from procedures. Please use this letter when communicating to patients about wearing masks while on inpatient units. Masks should be replaced each day or when soiled.
  • Valve Masks: Patients, visitors and caregivers who choose to wear personal homemade masks are permitted to wear them at Duke Raleigh Hospital and Duke clinics as long as it adequately covers their nose and mouth and does not have exhalation valves. Guests using a mask with exhalation valves should receive a Duke-issued mask to replace or wear on top of it.

Nursing Town Hall

  • Join us for our next virtual nursing town hall tomorrow (June 18) at 4 p.m. This town hall will be dedicated to nursing issues, and panelists will include nursing leaders. They will answer your questions to make sure you have the information you need to continue caring for our patients, their loved ones and each other. Join the Zoom event here. Submit questions in advance to nursingnewsletter@dm.duke.edu

Thanks and Well-Being

  • On Thursday, June 18 from 11 a.m. to noon, join a free fitness and mobility class via Zoom sponsored by the Duke University School of Nursing.

6.15.20 at 11:00 AM:
 
In the News

Nursing Town Hall

  • Spectrum News and WRAL News talked with Duke Raleigh Hospital case manager Jill Galuten about her use of a robot called JaMMeR—an iPad mounted on a rolling stick—to augment face-to-face patient care in the ICU while she works remotely during the COVID-19 response. 

Town Hall

  • Watch the recording of Monday's DUHS Town Hall. Please note that these Town Halls are now bi-weekly. The next DUHS Town Hall will be Monday, June 29 at 4:30 p.m. 

PPE

  • Masking in the Community: Wearing a mask helps prevent the spread of infection. While all of our team members are required to wear a mask when working in our hospitals or clinics, it is important to remember to wear a mask while out in public settings as well. We need your help to reduce the spread of infection, and wearing a mask is one important healthy behavior to model while out in the community.
     
  • N95 Mask Reuse and Collection: Protecting the health and safety of our healthcare workers is essential and our top priority. Our innovative process for decontaminating N95 respirators is an important part of our response to this pandemic. The proven process uses specialized equipment to aerosolize hydrogen peroxide, which permeates the layers of the respirator to decontaminate N95s that are potentially contaminated with SAR-CoV-2 or other pathogenic microorganisms. For those who wear these masks, please remember to avoid wearing makeup and lotions to work and deposit used N95 masks in the appropriate collection bins on your unit.  

Thanks and Well-Being

  • PCU Recognizes Colleagues: Read how members of the Duke Raleigh Hospital Progressive Care Unit (PCU) honored their Materials team members for ensuring PCU always has the proper personal protective equipment stocked to care for patients.
  • Mindfulness Moments: There are just a few more mindfulness drop-ins, led by Dr. Jeff Brantley. These Zoom events are held 2-2:30 p.m. on Fridays. Click here to join, or dial in by phone (meeting ID: 130 852 994). See the library of recorded meditations
  • Diversity Listening Session: We understand these are challenging times. Register to join Duke Raleigh Hospital's Alyson Parker-Gordon, Chief Human Resources Officer, and Reverend Amy Canosa in an online Diversity Listening Session noon to 1 p.m. on Thursday, June 18. We deeply appreciate all you do every day for each other and our community. We are always better together.

6.8.20 at 10:45 AM:

Operational Strategy

  • Patient and Visitor Talking Points: Please read this document that provides talking points to communicate with patients and visitors and answer common questions. It also identifies key messages to reference while communicating about our response.
  • Valve and Homemade Masks: Patients, visitors and caregivers who choose to wear personal homemade masks are permitted to wear them at Duke Raleigh Hospital and Duke clinics as long as it adequately covers their nose and mouth and does not have exhalation valves. Guests using a mask with exhalation valves should receive a Duke-issued mask to replace or wear on top of it.
  • Basic Life Support Classes: In response to COVID –19 restrictions and to meet AHA recommendations the DUHS Life Support Team has developed a Blended Learning Approach to provide ACLS Update and BLS for our team. Learners will be required to complete an online module, testing, and then sign up for a skills validation station. As the plan is finalized, please check the CEPD intranet site for updated Life Support information or contact lifesupport@dm.duke.edu.

Thanks and Well-Being

  • Peace Vigil and Solidarity Walk: Friday afternoon more than 300 team members came together for Duke Raleigh Hospital’s Peace Vigil and Solidarity Walk as a sign of our commitment to diversity, and to model for others that we are better together. Watch video.
  • Healthcare Worker Resources: As a show of appreciation for their extraordinary efforts during the COVID-19 pandemic, many businesses and organizations are offering their support to healthcare workers and first responders. Find a list of offers at the Duke Center for Quality and Safety.

6.4.20 at 1:00 PM:

Operational Strategy

  • Effective July 1, employer-paid 403B retirement contributions will be temporarily suspended for 12 months throughout the Duke University Health System. Those enrolled in Duke’s retirement plan may continue to make contributions. Only Duke’s separate contributions to these plans will be temporarily suspended. There are no changes to the defined benefit pension plan for our biweekly-paid employees, which is administered separately. This difficult decision was not made lightly and was determined to be the better alternative to making salary reductions, and it allows us to preserve pay and employment for our team members for as long as possible during our COVID-19 response.  

Good News

  • Learn how Duke Raleigh Hospital case manager Jill Galuten is using a telepresence robot called JaMMeR— an iPad mounted on a rolling stick—to augment face-to-face patient care in the ICU while she works remotely during the COVID-19 response.  

Thanks and Well-Being

  • Join your Duke Raleigh Hospital team members in a peace vigil and solidarity walk at 2:30 p.m. on Friday as a sign of our commitment to diversity, and to model for others that we are better together. The walk will start at the Duke Raleigh Gardens main entrance closest to MOB 7, loop around campus, and end through the back gate of the Duke Raleigh Hospital Gardens. While participating, please remember to properly wear your mask and do your best to maintain physical distancing. We also invite you to bring a marker or pen, as you will have an opportunity to share the reason you are walking. We deeply appreciate all you do every day for each other and our community. We are always better together.  

6.02.20 at 1:00 PM:

Operational Strategy

  • Standard Pay Practices: On June 1, we returned to the practice of applying PTO and vacation time in instances where work is not being performed. Team members who are unable to work because they have been instructed by EOHW to stay home due to COVID-19 exposure or illness will continue to be paid their base rate of pay without using PTO. The availability for work policy is also in effect. Team members who are unable to work because they have been instructed by EOHW to stay home due to COVID-19 exposure or COVID-19 illness will continue to be paid without dipping into their PTO. Please find some key questions answered online, or contact the human resources department at (919) 954-3110 for further assistance.
  • COVID-19 Tests and Surgical Patients: For the care and safety of our patients, visitors and team members, Duke Health providers will not schedule, or will cancel, elective procedures for patients who refuse pre-procedural COVID-19 testing. This is a position statement and patient letter for any Duke Health provider faced with this scenario.
  • Clinic Service Adjustments: Beginning Monday, June 1, Heritage Cardiology will operate Monday to Friday with availability for both telehealth and in-person clinic visits. 

Town Hall

  • Watch the recording of Monday’s DUHS Town Hall. 

Team Communication

  • DUHS Communications: Starting this week, Duke University Health System will share taskforce e-mail updates on Mondays and Wednesdays. The system will continue to hold bi-weekly virtual town halls, update the COVID-19 website, and share stories from across the health system in the Wednesday "Inside Duke Health" newsletter. 
  • Duke Raleigh Hospital Communications: We will continue to share our hospital updates weekly through our Pulse newsletter that circulates on Tuesday morning. Team members can also find regular updates on our entity tab on the COVID-19 website, our intranet page, and our social media (Twitter, Facebook, LinkedIn).

 
Thanks and Well-Being

  • Message of Gratitude: Watch this message of gratitude from Duke Raleigh Hospital’s Patient and Family Advisory Council.
  • Emotional Support and Well-Being Hours: The COVID-19 Emotional Support & Well-Being Line is now open 8 a.m.-9 p.m., Monday through Friday and 8 a.m.-6 p.m., Saturday and Sunday. The hotline is staffed by a team of advanced clinical psychology interns, social workers and faculty in the Department of Psychiatry & Behavioral Sciences to provide practical resources for support.
  • Peace Vigil and Solidarity Walk: Join your Duke Raleigh Hospital team members in a peace vigil and solidarity walk at 2:30 p.m. on Friday as a sign of our commitment to diversity, and to model for others that we are better together. The walk will start at the Duke Raleigh Gardens, loop around campus, and end back at the Duke Raleigh Hospital Gardens. We deeply appreciate all you do every day for each other and our community. We are always better together.

5.28.20 at 3:00 PM:

Operational Strategy

  • Antibody Testing Patient Frequently Asked Questions: This document provides answers to frequently asked questions about antibody testing. This is a good resource to educate patients about antibody testing and what these test results could mean.
  • Mandatory Masking: As part of our mandatory universal masking policy, all team members should wear their Duke-issued mask while entering and exiting facilities. When you leave your shift for the day, wear your mask while you are walking to your car, waiting for the bus and/or riding on the bus. This is essential for your safety and the safety of others. Safely store your mask and keep your mask with you to wear it again until you can return to screening and receive a new mask for the day. Review this handout with more information about how to appropriately wear and store your mask.
  • N95 Mask Reprocessing: All team members who wear an N95 mask must place their used mask in the appropriate bin for reprocessing at the following times: end of shift, after performing an aerosol-generating procedure and if contamination occurs during patient care. Please do not keep or take home N95 masks at the end of your shift. Refer to these instructions for extended use and reuse of N95 masks.

Thanks and Well-Being

  • Self-Care Courses: The American Nurses Association has put together a hand-picked selection of free self-care courses to help you during and after the COVID-19 response. Access these resources and you’ll earn 5.8 free CE credits. Please take care of yourself so you can continue take care of our patients.
  • Well-Being Hotline Hours Change: The COVID-19 Emotional Support & Well-Being Line is now open 8 a.m.-9 p.m., Monday through Friday and 8 a.m.-6 p.m., Saturday and Sunday.

5.26.20 at 1:00 PM:

Operational Strategy

  • Team Member Screening Re-Entry Dots: Beginning at 7 a.m., Wednesday, May 27, team members who go through a Duke Raleigh Hospital screening location will receive a colored dot to place on their badge to allow team members to re-enter through a Duke Raleigh Hospital screening location throughout that day without a temperature check. Team members must still submit to the full screening at the start of their shift and will need to wear their mask and perform hand hygiene each time they enter a clinical building. To ensure all team members submit to screenings, the color of the re-entry dots will change daily. Please remove old re-entry dots from your badge before going through the screening process each day.
  • Team Member Screening Locations: Please review the updated list of screening entrances.
  • Pay Practices: Effective June 1, we will restore our usual management practice of applying PTO and vacation time in instances where work is not being performed. Our availability for work policy will also apply. Those instructed by EOHW to stay home due to personal COVID-19 exposure or illness and are unable to work will continue to be paid their base rate of pay without using PTO.

Learning

  • Retirement Planning: Rather than the usual in-person visits on our campus, Duke Raleigh Hospital’s Fidelity investment representative is offering scheduled consultations by phone for retirement planning.

 
Thanks and Well-Being

  • Notes of Thanks: Duke Raleigh Hospital is incredibly grateful for the numerous displays of support from our community during the COVID-19 response. Among our most recent are drawings and notes of encouragement from children at Ravenscroft School.


5.22.20 at 10:00 AM:
Town Hall

  • In observance of the Memorial Day holiday, there will be no virtual Town Hall on Monday, May 25. The next virtual Town Hall will be at 4:30 p.m. on Monday, June 1. Details on how to join will be provided soon. In the meantime, continue to send your questions to hospitalcommunications@duke.edu.
  • Watch a recording of Thursday’s Nursing Virtual Town Hall. 

Operational Strategy

  • Holiday Service Changes: Please take note of our Memorial Holiday service changes and closures.
  • Mandatory Masking: As part of our mandatory universal masking policy, all team members should wear their Duke-issued mask while entering and exiting facilities. When you leave your shift for the day, wear your mask while you are walking to your car, waiting for the bus and/or riding on the bus. This is essential for your safety and the safety of others. Safely store your mask and keep your mask with you to wear it again until you can return to screening and receive a new mask for the day. Review this handout with more information about how to appropriately wear and store your mask.
  • Parking: Duke Raleigh Hospital has adjusted parking on the first floor of the P2 Parking Garage to allow for additional visitor spaces for our Emergency Room. Now that more patients have returned for care, team members should remember to park in floors three and above in this parking garage. Additional approved team member parking locations are reflected in our campus parking map. 

Thanks and Well-Being

  • Watch a video of how we honored our graduates of the nursing class of 2020 by spreading out in our main hospital hallway to applaud them as they walked to a virtual pinning ceremony attended by their family. We look forward to watching you grow as nurses!

5.20.20 at 3:30 PM:

Nursing Town Hall

Operational Strategy

  • Clinical Trial: Duke Raleigh Hospital is now participating in the second phase of a national study to investigate a therapy to treat symptoms of COVID-19. Patients with significant symptoms of COVID-19 will be given the option to participate in the trial. Learn more about this work.  

Learning

  • Nurses Learn New Skills: When the rise in COVID-19 patients led Duke Raleigh Hospital to open another COVID unit, read how the hospital's orthopaedic nurses underwent intensive training to care for Progressive Care Unit patients. 

  • Annual Compliance Training: The Duke Medicine Compliance Annual Update Training is moving to LMS. In the first 30 days after the move, team members will receive a renewal e-mail from both OESO and LMS for this required, auto-assigned training.  

5.19.20 at 4:15 PM:

Town Hall

  • Watch the latest virtual Town Hall to receive answers to pressing questions about how we are enhancing access to our facilities for team members and patients. The video also discusses last week’s communication from executive leadership. 
  • Please note that the regularly scheduled Town Hall for Monday, May 25, will not occur due to the Memorial Day holiday.  

Operational Strategy

  • Cafe Seating: In an effort to maintain physical distancing during visits to our café, we have removed chairs and added signs to create six feet of space in all seating areas of the café. To help accommodate more staff who typically enjoy a break in the café between 11 a.m. and 2 p.m. Monday to Friday, the Cardinal and Dogwood Conference Rooms have been reserved for our team, patients and visitors to sit and eat. Please remember to practice physical distancing in all of these areas and properly store your mask in your Duke-issued paper bag while you eat or drink.

Learning

  • Celebrating Nursing School Graduates: Join us in the main lobby hallway of the hospital at 1:55 p.m. on Wednesday, May 20 to celebrate our nursing assistants who have completed nursing school.  
  • Master of Management in Clinical Informatics: COVID-19 has transformed how research and care are delivered. Learn more about a 12-month multidisciplinary program designed for clinical, technical and administrative professionals through the Duke University School of Medicine.  

5.18.20 at 4:30 PM:

Town Hall

  • Join us today at 4:30 p.m. for the next Duke University Health System Town Hall focused on your pressing questions about how we are enhancing access to our facilities for team members and patients and clarifying questions regarding last week’s communication from executive leadership. Submit questions in advance to hospitalcommunications@duke.edu.  

Operational Strategy

  • Communicating with our Patients: We have made many changes to keep our patients, visitors and team members safe. On Friday, we shared an e-mail update to all of our patients about the many adjustments we’ve made to protect everyone. Watch the video: https://www.dukehealth.org/covid-19-update
  • Gathering as a Team: As more of our team members return to our facilities, we want to re-emphasize the importance of maintaining physical distance and using virtual means of connecting with others when possible. Even if team members are properly wearing masks, we still need to limit large gatherings and maintain distance. When you are around other team members, please continue to wear your mask and maintain physical distance from one another. When the time is appropriate, we will provide clearance on resuming large in-person meetings above 10 people.  
  • Duke Raleigh Hospital Pre-Admission Testing: Beginning Monday, May 18, Duke Raleigh Hospital Pre-Admission Testing began offering in-person and telehealth visits at this location.  
  • Duke Specialty Rehab Services Midtown: Beginning Monday, May 18 all services at Duke Specialty Rehab Services Midtown will resume with in-person and telehealth visits. Hours are Monday: 7 a.m.-5:30 p.m., Tuesday 7 a.m.-4:45 p.m., Wednesday 7 a.m.-5:30 p.m., Thursday 7 a.m.-4:45 p.m., and Friday 7 a.m.-5:30 p.m.  
  • Duke Raleigh Hospital Pain Clinic: Beginning Monday, May 18 in person and telehealth visits will be offered at Duke Raleigh Hospital Pain Clinic 7:30 a.m. to 4 p.m. Monday to Friday.  

5.15.20 at 12:30 PM:

Operational Strategy
As the level of COVID-19 infections begin to stabilize in our community, we have started to reschedule appointments, surgeries, and procedures that were delayed. We are prioritizing the care of the sickest first—those with progressive illness or at a higher risk for disease. Because our top priority is the well-being of all our patients, visitors, and team members, we are taking precautions to keep everyone safe and protected from possible exposure to COVID-19. Learn more about those measures that include symptom screening for all team members and visitors at our doors, physical distancing in waiting rooms, masks for everyone, and enhanced cleaning.

Service Changes for May 16

  • The Symptom Management Clinic, a resource for symptom management to help minimize cancer patients’ use of the Emergency Department for care, will resume seeing patients at the Duke Cancer Center Raleigh (3404 Wake Forest Road) on Saturday, May 16. The Symptom Management Clinic is open weekends and holidays, excluding Thanksgiving Day and Christmas Day, from 8 a.m.-1 p.m. This clinic is only for scheduled appointments for Duke Cancer Institute patients in Wake County. Patients in need of an appointment should call 919-862-5400. During normal business hours they will speak to their provider. If it is after hours, they will speak to the on-call provider.

Service Changes for May 18

 
Learning

  • Webinar: Join a free webinar on Thriving through Change in Times of Uncertainty hosted by Duke Learning & Organization Development on Tuesday, May 19. There are two time slots: 9:30-11 a.m. and 1:30-3 p.m. 

 
Thanks and Well-Being

  • Flyover: Thanks to the Bandit Flight Team for the flyover honoring our healthcare workers last night. See coverage on WRAL.
  • Ear Seeds: Duke Integrative Medicine is offering drive up ear seeds to all Duke employees through May Tuesday through Saturday. View this handout for curbside hours and additional details.
  • Celebrating Nursing School Graduates: Join us in the main hallway of the hospital at 1:55 p.m. on Wednesday, May 20, to celebrate our nursing assistants who have completed nursing school. Recognize your team members before they take part in a virtual pinning ceremony.


5.13.20 at 2:30 PM:

Operational Strategy

  • Screening Locations: We have updated the operating hours for several screening desk locations across our campus and offsite clinics. Please see our updated list of screening locations and their hours online.
  • Heritage Cardiology Service Changes: Beginning Monday, June 1, Heritage Cardiology will operate Monday to Friday with availability for both telehealth and in-person clinic visits. Presently, Heritage Cardiology is only operating on Wednesdays from 8 a.m.-4 p.m. for patients whose clinical needs require in-person visits, or for patients who are unable to be seen virtually.
  • Service Changes: See the full list of services changes online.

 
PPE

  • PPE FAQ: Read an FAQ that answers common questions from team members about PPE.
  • N95 Decontamination Process: Protecting the health and safety of our healthcare workers is essential and our top priority. Our innovative process for decontaminating N95 respirators is an important part of our response to this pandemic. The proven process uses specialized equipment to aerosolize hydrogen peroxide, which permeates the layers of the respirator to decontaminate N95s that are potentially contaminated with SAR-CoV-2 or other pathogenic microorganisms. Recently, Duke Health received FDA authorization for the use of this process to decontaminate N95 respirators. This process is essential for us to keep our team members safe, and we’re proud of our Occupational and Environmental Safety Office for receiving FDA authorization.

 
Thanks and Well Being

  • Sojourners Magazine profiled how care is different for one Duke Raleigh Hospital chaplain during the COVID-19 response.
  • Eugene Washington, Duke University’s chancellor for health affairs and the president and chief executive officer of the Duke University Health System, visited Duke Raleigh Hospital yesterday to meet with team members to share encouraging words, view construction progress, and see innovative processes put in place during our COVID-19 response.


5.12.20 at 3:30 PM:

Town Hall

Watch Monday’s recording of the Duke University Health System’s Town Hall, which focused on how we are enhancing access to care for our patients.
 
Operational Strategy

  • Physical Distancing: In an effort to promote physical distancing, floor stickers are being placed at various entrances across the hospital and off-site locations. 
  • Service Changes: See our list of service changes for patients and their visitors on our main hospital campus and offsite clinics.

Clinic Service Changes

Thanks and Well-Being

  • In honor of the last day of Nurses Week, read the story and watch the video to learn how one patient’s son found a unique way to recognize the compassionate care a Duke Raleigh Hospital nurse provided his father by presenting her with a pin he earned during his own nursing career.
  • In honor of Hospital Week, the Bandit Flight Team will coordinate a flyover of our main hospital campus at 7:06 p.m. on Thursday, May 14.
  • Although these unprecedented times are limiting the gatherings we typically organize, we were still able to provide our team members with goodies for Hospital Week on Thursday, May 14.
  • Watch our own Victoria Dorr discuss her work as a provider during the COVID-19 response with Spectrum News.

5.11.20 at 3:00 PM:

Town Hall

Join us for the next virtual Duke University Health System Town Hall today at 4:30 p.m. Panelists will answer your pressing questions about how we are enhancing access to care for our patients. Submit questions to hospitalcommunications@duke.edu.
 
Operational Strategy

  • Patient iPad Communication: Team members interested in checking out an iPad for a patient to video-call with their loved ones should contact their nurse manager to coordinate. An e-mail address for the loved one is required for DHTS to send instructions on how to call the iPad.
  • Physical Distancing at Screening: When coming into the hospital, team members should remember to please leave at least six feet between yourself, team members, and visitors that are also going through the screening process.
  • Café Menu Changes: The new retail café menu for the Duke Raleigh Hospital café has a focus on international flavors and offering more whole grain starches on the hot line. The cafe now features a dedicated grill for our vegetarian population that will offer meatless options. Our Nutrition Services team is also expanding the grab-and-go selection to include more entrée salads and veggie sides while our salad bar is not in use.
  • Media Calls: During our COVID-19 response, we have a designated location for media to film across Wake Forest Road in the Hilton parking lot. No members of the media are allowed in or outside of our facilities without first contacting Erin McKenzie (erin.mckenzie@duke.edu; 919-954-3294) or Stephen McNulty (Stephen.mcnulty@duke.edu, 919-954-3094) for approval.
  • Service Changes: See our list of service changes for patients and their visitors on our main hospital campus and offsite clinics.

 
PPE

  • Outpatient Management of Asymptomatic Patients: This document provides recommendations for the required PPE for a variety of visits in outpatient settings with differential risk. Providers should follow Standard and Transmission-Based Precautions in addition to the precautions recommended in the Ambulatory Infection Prevention Policy.
  • Management of Patients with Suspected or Confirmed COVID-19 in Outpatient Setting: This document provides recommendations for outpatient management of patients with suspected or confirmed after receiving a COVID-19 diagnosis.

 
Thanks and Well-Being

  • Thank you to the Raleigh Police Department, Wake County EMS, and the Raleigh Fire Department for saluting our team members at shift change today in honor of Hospital Week and Nurses week. Watch the video of the salute.

Police, Fire and EMS Salute Nurses

  • Everyone in our hospital is a vital member of our care team. You’re why we’ve continued to provide the highest quality care to our community during our COVID-19 response. Watch a new TV spot airing locally that recognizes each one of our healthcare heroes during Hospital Week.

5.8.20 at 4:30 PM:

Operational Strategy

  • On Monday, May 11, many of our cancer patients will return to Duke Cancer Center Raleigh for care. Infusion and Medical Oncology resume in Medical Office Building 7 on Monday and the weekend Symptom Management Clinic will resume seeing patients at the Duke Cancer Center Raleigh on May 16.  
  • On Monday, May 11, visitors accompanying surgical and procedural patients are invited to wait on the first floor of Medical Office Building 9. Visitors will be screened, required to wear a mask, and continue to physical distance in the designated Medical Office Building 9 waiting room. Visitors will be allowed in the Same Day Surgery waiting area with their patient only if they are accompanying a minor or there is a patient requiring 24-hour care for physical or cognitive disabilities.  

Thanks and Well Being

  • Looking for a moment of mindfulness? Here are a variety of guided meditations led by Duke team members. All of these meditations are free and publicly available.  
  • Watch the N.C. Air National Guard’s one C-17 flyover yesterday. They flew over hospitals across the state, including Duke Raleigh Hospital, to show gratitude for healthcare workers.  
  • Monday, May 11, the Raleigh Police Department, Fire and Wake County EMS will line the front of the hospital to salute our team for Hospital Week from 7:30-7:45 a.m.  

5.6.20 at 3:45 PM:

National Nurses Week
As we recognize National Nurses Week (May 6-12) this year, we know life has been different, both at home and at work. We appreciate each and every one of you and we are honored to work alongside you! We hope you will join the festivities planned to our outstanding nursing team.
May 6: Boxed lunches; (day shift) and (night shift)
May 7: Duke Nursing Town Hall
May 8: Cookie delivery (Duke University Health System)
May 9: Boxed lunches; (day shift) and (night shift)
May 10: Cookie delivery
May 6-May 12: We will honor our nursing team on our social media throughout the week. Follow us on Twitter, Facebook, and LinkedIn to read YOUR inspiring stories. Today’s feature: A little girl’s idea for a weekend lemonade stand quickly became a way to help the healthcare heroes and the patients they care for at Duke Raleigh Hospital. Read how her hard work provided goody bags to day and night shift team members and helped to stock the palliative care comfort cart the fifth floor uses to provide patients with activities and gifts to lift their spirits.

Nurses Week
 
Learn more about other DUHS-sponsored National Nurses Week events online.
 
Thanks and Well-Being
The 145th Airlift Wing, North Carolina Air National Guard will conduct a one aircraft C-17 flyover of the Duke Raleigh Hospital main campus at 11:58 a.m. on Thursday, May 7. The flyover is to demonstrate the Department of the Air Force’s continued readiness during the national COVID-19 response, while saluting the American heroes at the forefront in our fight against COVID-19. The flyover will be low and slow, please join us outside the main entrance of the hospital to view this flyover.


5.5.20 at 11:00 AM:

Town Hall

  • Watch a recording of yesterday’s Duke University Health System Town Hall to hear panelists discuss how we can safely enhance our patients’ access to care as more of our team members start returning to our facilities. There was also an update on testing and learn more about the clinical trial for Remdesivir.

Operational Strategy

  • Diabetes and nutrition services at Duke Specialty Rehab Services Midtown resumed on Monday, May 4, at this location (5920 Sandy Forks Road). Outpatient rehabilitation services are only open 7:30 a.m.-4 p.m. Mondays and Wednesdays.
  • Beginning Tuesday, May 5, the Duke Raleigh Hospital Pulmonary Function Test Lab will expand its operating hours to 8:30 am - 4:30 pm Tuesday, Wednesday, and Thursday. Questions should be directed to 919-954-3667.
  • Here are approved key messages to share with our patients about how our team is committed to safety while we prepare for this next phase of our response.
  • In coordination with changes in reporting requirements from the CDC and the North Carolina Department of Health and Human Services, Duke University Health System is no longer requiring room entry logs to be completed for team members or visitors entering the rooms of patients with suspected or confirmed COVID-19 infection. Any breaches in PPE or suspected exposure within these rooms should be reported through the Employee Health Blood and Body Fluid Hotline at 919-684-8115. Please ensure that existing room entry logs for healthcare personnel and visitor monitoring are disposed of securely. 

PPE

  • Duke Raleigh Hospital team members that use N95 masks in their units are now receiving N95 masks that have been decontaminated by our Sterile Processing team through a safe, proven process using vaporized hydrogen peroxide. Read these frequently asked questions and watch the video describing how this decontamination process kills germs, including viruses, while maintaining the integrity of the fit and seal without degrading the material. 

Learning

  • Tomorrow at 9:30 a.m. and 1:30 p.m. register for the online course “Thriving Through Change in Times of Uncertainty,” to explore change as a process and strategies for leveraging change as a tool for innovating. 
  • Read this tip sheet with details on technology tools available to team members that are working remotely.  

Thanks and Well-being

  • Please continue to physically distance (at least six feet) between team members and do not share food. Read these tips for keeping you and your team members safe as well as a tip sheet on how to keep your family safe when you return home from work. 
  • As a show of appreciation for their extraordinary efforts during the COVID-19 pandemic, many businesses and organizations are offering their support to healthcare workers and first responders. Find a list of offers at the Duke Center for Quality and Safety. 

5.4.20 at 3:30 PM:

Town Hall

  • Join us today at 4:30 p.m. for the Duke University Health System’s next virtual town Hall. Panelists will discuss how we can safely enhance our patients’ access to care as more our team members begin to return to our facilities. Submit questions in advance to hospitalcommunications@duke.edu 

Operational Strategy

  • Waiting rooms and common areas across our campus and offsite locations have been reorganized to promote physical distancing among visitors to our facilities and our team members.
  • See the list of our locations that resumed operations today.
  • Watch a video of how our team is prioritizing keeping our patients and team members safe as we enhance access to care for our community.
  • To streamline communication for this phase of our COVID-19 response, Duke University Health System will modify daily task force email updates to be sent on Mondays, Wednesdays, and Fridays only. Virtual Town Halls will continue at 4:30 p.m. on Mondays and nursing Town Halls will continue at 4 p.m. on Thursdays. Watch for Duke Raleigh Hospital-specific updates on this page and on our blog; Tuesday mornings in our Pulse newsletter; and daily on our Twitter, Facebook, and LinkedIn pages.
    SocialDistancing

Honors

  • The Leapfrog Group awarded top “A” grades to Duke Raleigh Hospital, Duke University Hospital, and Duke Regional Hospital on its Spring 2020 report card. This honorable distinction reflects the health system’s top priority of safety and protecting the health and well-being of our patients, visitors and team members. Duke Raleigh Hospital has maintained an “A” safety grade since the fall of 2012, making it one of 45 nationwide and two in North Carolina to hold this record, according to Leapfrog.

5.1.20 at 3:30 PM:

Operational Strategy
As the level of COVID-19 infections begin to stabilize in our community, we have started to reschedule appointments, surgeries, and procedures that were delayed. We are prioritizing the care of the sickest first—those with progressive illness or at a higher risk for disease. Because our top priority is the well-being of all our patients, visitors, and team members, we are taking precautions to keep everyone safe and protected from possible exposure to COVID-19. Learn more about those measures that include symptom screening for all team members and visitors at our doors, physical distancing in waiting rooms, masks for everyone, and enhanced cleaning.

Learning
During this unprecedented time, there will be no disciplinary action taken for team members who have expired Life Support cards. Based on recommendations from the American Hospital Association and support from Duke Health senior leadership, team members will have until the end of the calendar year to renew Life Support Cards that expire in 2020.
 
Construction Sign at Duke RaleighTown Hall
View the recording of yesterday’s nursing Town Hall. Mark your calendars for the DUHS Town Hall on Monday, May 4 at 4:30 p.m. Further details on programming and how to join will be provided soon.

Thanks and Well-Being
We now have hero banners along the fence on the back of our campus recognizing our construction team that’s working on our new structures (the South Pavilion and PET Connector) and undertaking renovations at our existing buildings.


4.30.20 at 3:15 PM:

Nursing Town Hall
Join the nursing Town Hall today at 4 p.m. and submit questions in advance to nursingnewsletter@dm.duke.edu.

Team Member Screening
Hours for several screening locations have been adjusted on our main hospital campus and offsite clinics. Please review the updated document for information about hours, screening locations, and closed entrances for team members.

Thanks and Well Being
Join one of the free online wellness classes through Dorthea Dix Park.

Photo of Jon McGeeNews Coverage
Watch our own Jonathan McGee, BSN, RN, CCRN, CNIII, share his experience caring for patients in our ICU. He tells CBS17 that COVID-19 has changed some of the ways the hospital operates, but it hasn’t changed his role as a nurse, caring for patients as if they are family.

 

 


4.29.20 at 4:30 PM:

Town Hall
Watch the recording of Monday’s DUHS Town Hall to hear leaders from our COVID-19 Task Force, PDC, Perioperative Services and Infectious Disease address team member questions about our current state and how we are working to enhance our patients’ access to care. Please join the nursing leadership virtual town hall on Thursday, April 30 at 4 p.m. We will provide more information about our panelists and a link to join the town hall soon.
 
Operational Strategy
We are grateful to the community for their understanding as key changes were made to significantly slow the spread of COVID-19 infection. These measures have flattened the infection curve. We do recognize that long delays or interruptions in treatment could have significant impact on the progression of illness. We are now working to safely adjust our operations to care for patients with COVID-19 while enhancing access for more patients with conditions that require in-person care. We are prioritizing the care of the sickest first—those with progressive illness or at a higher risk for disease. Over the several weeks, we will slowly bring more patients back for care at our hospital and clinics.

The following Duke Raleigh Hospital outpatient imaging services will resume operations on Monday, May 4:

Duke Raleigh Hospital’s top priority is to protect the health and well-being of our patients, visitors and team members. There have been many safety precautions we have made and will continue as we prepare to re-engage more of our patients, including mandatory masking and hand hygiene for all, extra time between appointments, expanded hours, and symptom screening at our doors.

Thank you for all you have done and will continue to do in the coming months to care for each other and our community!
 
Thanks and Well-Being

  • Watch the video of the Wake County Sheriff’s Office recognizing our team with the Badges and Blue Lights Laps of Love salute through our campus today.
  • A crisis like COVID-19 creates significant stress, uncertainty and anxiety, and this can take a toll on our emotional resilience. Taking care of our own well-being is vital in times like these. We have many resources available to help our Duke Raleigh Hospital team members with this. Some are self-directed, some are guided and others are specialized. View the flyer to easily identify and access the services that are best for each person.
  • Try this frame on your Facebook profile picture to showcase that you are proud to be a Duke Health hero. To find the frame, search “Duke Health.”

4.27.20 at 12:10 PM:

Virtual Town Hall
Join the next virtual DUHS town hall today at 4:30 p.m. to hear panelists discuss our current state and how we can safely enhance our patients’ access to care. Submit questions in advance to hospitalcommunications@duke.edu.
 
Thanks and Well-Being

  • Review this document for specific infection prevention best practices as you transition from work to home. The document includes tips on what to do with your clothing, work shoes, and how to disinfect your home.
  • Please watch for members of the Wake County Sheriff’s Office to drive by Duke Raleigh Hospital on Wake Forest Road between 10:30 to 11 am on Wednesday, April 29, for the “Badges and Blue Lights Laps of Love.” This blue light parade serves as a thank you to our team for their response during COVID-19.

4.23.20 at 3:30 PM:

Operational Strategy
Emergency Department Changes
: Beginning this week, patients seeking care in Duke Raleigh Hospital’s Emergency Department will enter through the security station at the main Emergency Department entrance. The imaging waiting room, which was utilized previously to create a separate waiting room for suspected COVID-19 patients, was vacated to allow construction to continue for our PET project that connects our imaging services to our cancer center. Patients visiting our Emergency Department will move into separate spaces in our existing waiting room based on their health concerns. The Emergency Department will also utilize the CEU to separate patients and keep waiting room numbers low.

Thanks and Well-Being

  • Read how our own Melissa Wilson created a fitness routine with a free employee wellness consultation through LIVE FOR LIFE.
  • Our Duke Health hero banners are now up on our hospital building and one of our parking garages. Thanks to our team for all you are doing for each other and our community.

Thanks and Well Being Photo 1Thanks Well Being Image 2


4.22.20 at 1:50 PM:

Distribution of Reprocessed N95 Masks Begins Today
Beginning Wednesday, April 22, Duke Raleigh Hospital team members that use N95 masks in their units will receive N95 masks that have been decontaminated by our Sterile Processing team through a safe, proven process using vaporized hydrogen peroxide. Read these frequently asked questions and watch the video describing how this decontamination process kills germs, including viruses, while maintaining the integrity of the fit and seal without degrading the material.
 
For those that wear N95 masks on their units, please remember to:

  • place your used N95 in the bin marked for collection at the end of your shift
  • avoid wearing makeup during your shift 

As our supply chain team maintains a supply of new N95 masks, and continues managing and balancing sourcing of critical PPE, we must be mindful and diligent in our conservation strategies to help sustain us during this unprecedented time. It is essential that we each do our part to conserve resources, especially PPE.

N95 mask reuse     N95 mask reuse

Thanks and Well-Being

  • Now more than ever, our medical laboratory professionals and pathologists are making a tremendous impact in our COVID-19 response efforts. Thank you for the critical testing you conduct every day for our facilities! Please join us in celebrating them during Medical Laboratory Professionals Week!
  • Today is Administrative Professionals Day! To all the administrative professionals throughout our hospital and clinics, thank you for always supporting our team members, keeping us organized, and contributing your expertise to countless projects.
    Thanks and Well Being 1
    Thanks and Well Being Lab image 2

4.21.20 at 11:00 AM:

Operational Strategy
Patients who are positive for or suspected of having COVID-19 are now using iPads to communicate with their Duke Raleigh Hospital caregivers. Read the story about how the initiative, which began as an effort to conserve personal protective equipment and limit team member exposure, is also providing a better care experience for patients.

Town Hall
Watch the recording of Monday’s Town Hall to hear from leaders in Human Resources, Labs, and Supply Chain. Moving forward, DUHS virtual town halls will transition to Mondays at 4:30 p.m. only. Thursday sessions will now be dedicated to topics and questions specific to nursing. If interested, everyone is welcome to join the first Thursday nurse leadership Town Hall on April 23 at 4 p.m. A link to join and more information will be provided soon.

PPE

  • Over the past few weeks, Duke Raleigh Hospital’s Sterile Processing team has decontaminated more than 1,000 N95 masks using a method that is standard in laboratories and healthcare settings. Watch the video to learn more.
  • This document provides clarification on the reuse and extended use of face masks and face shields.

Well-Being and Learning

  • Our live, twice-daily 5-minute meditations have now come to a close, but team members can still access session recordings here at their convenience. A new option for wellness is Gentle Yoga Via Zoom at 11 a.m. on Fridays. Approximately 250 participants attended the first session, some from as far away as Canada and Mexico. Try it out!
  • Today from 1:30-3 p.m., join a free webinar on Thriving through Change in Times of Uncertainty hosted by Duke Learning & Organization Development.
  • Join a free webinar on Communication in Times of Crisis hosted by Duke Learning & Organization Development on Thursday, April 23. There are two time slots: 9:30-11 a.m. and 1:30-3 p.m.

4.20.20 at 2:30 PM:

Town Hall
Join the next DUHS virtual town hall today at 4:30 p.m. Panelists include leaders from Human Resources, Labs, and Supply Chain. They will discuss our current state and what is ahead for Duke Health during our COVID-19 response. Submit questions in advance to hospitalcommunications@duke.edu.

Thanks and Gratitude

  • Thanks to the many businesses and restaurants in our community that have treated our team members to close to 2,000 meals this month.
  • Even though our volunteers are not walking our halls, we want to send them a big thank you in honor of National Volunteer Week.
  • Kudos to our third floor nursing team for writing cards for all the admitted patients on their floor. With visitor restrictions in place, it is a great to see our team giving our patients something special to brighten their day.

4.17.20 at 3:30 PM:

Operational Strategy
Team Member Redeployment: As COVID-19 spreads in our community, there remains a high chance of redeployment for both clinical and non-clinical team members. In some areas, redeployment has already begun. If you are called to be redeployed, the Duke Raleigh Hospital Staffing Hub will work closely with you and your local leader to make sure you are well prepared in advance of your redeployment. We expect all of our team members to remain flexible, know that their schedules may change, and be available to work onsite when needed to support our operations and patients during this public health emergency. There is no better team than our team at Duke Raleigh Hospital, and we need our team members flexibility now more than ever. Our community is depending on us, and we need to leverage resources, talent, and experience in different ways during volume increases to ensure we are ready to take care of our neighbors, friends, and loved ones.
 
Town Hall
Watch the recording of Thursday’s DUHS Town Hall on well-being and caring for ourselves through COVID-19 and beyond. Mark your calendar for the next virtual Town Hall at 4:30 p.m. on Monday, April 20. Information on how to join will be provided soon.
 
Learning
Join a free webinar on Thriving through Change in Times of Uncertainty hosted by Duke Learning & Organization Development on Tuesday, April 21. There are two time slots: 9:30-11 a.m. and 1:30-3 p.m.


4.16.20 at 4:00 PM:

Operational Strategy

Duke Raleigh Hospital is now conducting point-of-care testing, which allows our lab to perform COVID-19 tests and find out results in 15 minutes. At this point, Duke Raleigh Hospital has been allocated 55 COVID-19 point-of-care tests per day. These tests can be performed on patients that meet the following criteria:

  • Emergency Department patients with symptoms of COVID-19
  • Patients with altered mental status or stroke if history is not obtainable
  • Behavioral health patients with COVID-19 symptoms
  • Dialysis patients with COVID-19 symptoms
  • Emergent surgeries/procedures in the Emergency Department or inpatient units
  • Inpatients that manifest symptoms in house
  • Outpatients who require a procedure semi-urgently (ENT, endo) and oncology patients on treatment with mild symptoms.
  • Team members scheduled to work that day with minor symptoms.

Providers can order point of care tests using LAB 9992–POC COVID Tent or LAB 9993–POC COVID ED/Inpatient.



Learning

  • Join the Duke Office of Institutional Equity for a webinar from noon-1 p.m. Friday, April 17 focusing on the implications of unconscious bias in decision making during the COVID-19 pandemic.



Thanks and Gratitude

  • Tide Loads of Hope is offering free laundry and dry cleaning to the immediate family of Front Line Responders.
  • Jimmy Johns is offering 20% off orders delivered to Duke Raleigh Hospital.
  • To continue to provide support to our Duke Raleigh Hospital team members, we have secured discounted hotel rates. Any team member is free to book a room at their own expense for as long they would like. To receive the discounted rates, most of the hotels will require you to show your Duke ID badge upon check-in.

4.15.20 at 2:50 PM:

Personal Protective Equipment

  • Reusable “forever” face shields are not yet at Duke Raleigh Hospital. Face shields with foam on them are disposable. Please make sure to use these once per shift, per person and dispose of them in the trash. Further guidance on how to properly reuse PPE is available online.
  • Patients, visitors and caregivers who choose to wear personal homemade masks are permitted to wear them at Duke Raleigh Hospital and Duke clinics. This document illustrates the masking protocol for patients, visitors and caregivers and can be displayed in common spaces.
  • Duke Health team members are not permitted to wear personal homemade masks while at work. Please use Duke provided PPE.
  • View this infographic for simplified recommendations for what PPE healthcare workers should wear during the COVID-19 response (supplements the Guidance for Healthcare Worker PPE During CVOID-19 Response file).

Town Hall

  • Join the next DUHS COVID-19 Virtual Town Hall will be Thursday, April 16 at 4:30 p.m. on well-being and caring for ourselves through COVID-19 and beyond. It will be moderated by Chancellor Eugene Washington.

Thank You and Gratitude

  • We were so proud to put inspirational healthcare hero yard signs and elevator wraps on the Duke Raleigh Hospital campus for our team yesterday. To our Duke Raleigh Hospital family and colleagues across Duke Health, thank you for all you have done and all you will do to help our community. Watch for more banners on our buildings next week.
  • You can share your appreciation for each other. Recognize the hero you work with.

4.14.20 at 3:00 PM:

Operational Strategy

  • Surge Plan: Over the last two months, Duke Health leaders have closely watched other cities that have been impacted by COVID-19 and monitored data from around the nation. We have used this data to create advanced modeling to predict the number of COVID-19 infections and hospitalization that we believe will be likely for our region and our hospital. Our models indicate a continued increase of community spread over the next several weeks with a peak in the next 3-6 weeks. Watch a video about the comprehensive surge plan our leaders have put together for Duke Raleigh Hospital and the Duke University Health System to care for the expected increase in COVID-19 patients. 
     

     

  • Drop-off of Patient Belongings: Visitors who bring items to Duke Raleigh Hospital for patients will now be asked to place the items in a bag at the front desk and fill out a form to ensure personal belongings reach their final destination. A team member will deliver the items to the patient and have the patient sign-off on the delivery. If the patient is on isolation, or unavailable, the care nurse will sign for them.

Town Hall Recording

  • Watch the recording of Monday’s Town Hall where leaders from Duke Health discussed our COVID-19 response and shared their gratitude with our team. Please join us for our next virtual town hall on Thursday, April 16 at 4:30 p.m. We will provide more information about our panelists and a link to join the town hall soon.

Thanks and Gratitude

  • When members of the Hospital Medicine team were treated to a catered lunch and care packages from a team member’s neighbor recently, they decided to pay the kind gesture forward. Read how our hospitalists celebrated the hard work of our Environmental Services team.

Service Changes

  • KidsCan! Program activities at Duke Raleigh Hospital are paused through April 20. See other changes to services online.

4.13.20 at 10 AM:

Physical Distancing Among our Teams
As we prepare for an increase of COVID-19 infection in our community, Duke Raleigh Hospital is taking further steps to keep our team members safe. Where possible, we have begun to create more opportunities for physical distancing in breakroom and workroom areas where our teams congregate. In the coming days and weeks, our leaders may visit your area with a plan to separate teams to allow for more physical distancing. If you work in spaces where teams are in tight quarters now, we ask that team members:

  • Do not congregate together in workrooms and breakrooms while unmasked.
  • Wear masks at all times except when eating and drinking. Limit small breakrooms and work rooms to two people six feet apart while eating and drinking unmasked. Physically distance from colleagues six feet in larger breakrooms while eating and drinking unmasked.
  • Avoid eating at nurse stations on our hospital floors.
  • Perform hand hygiene frequently, including before and after touching your mask or face, when entering common workrooms and breakrooms, and while using shared workstations.

View additional tips to keep you and your team members safe as well as education on how to properly wear the mask we provide our team members each day. Thank you all for looking out for each other and our patients during these challenging times.

Virtual Town Hall
Join us for our next virtual town hall today, April 13 at 4:30 p.m. This town hall will focus on what is ahead for Duke Health’s COVID-19 response and answer bigger picture questions. Submit questions in advance to hospitalcommunications@duke.edu.


4.10.20 at 4:00 PM:

Town Hall Recording

  • Watch a recording of Thursday’s virtual Town Hall to hear comments by Brian Sloan, Chief Operating Officer for Duke Raleigh Hospital, about our surge readiness plan so we can keep our patients and team members safe. The Town Hall also covers masking, testing, and gratitude. Please join us for the next virtual Town Hall on Monday, April 13 at 4:30 p.m. 

Personal Protective Equipment (PPE)

  • Until further notice, all visitors will wear masks in addition to our team members and patients. All patients will wear masks in common spaces, such as our waiting rooms, café, coffee shop, and hallways. Hospitalized patients do not need to wear masks in their rooms. 
  • Team members should use this education sheet to learn more on how to properly wear and store your earloop mask. 
  • Learn about the Duke team that is creating face shields to protect our team members. 

Thanks

  • Watch Priscilla Ramseur, Chief Nursing & Patient Care Services Officer at Duke Raleigh Hospital, offer our team thanks during this historic time. 
  • Watch a video thanking all our healthcare heroes at Duke Raleigh Hospital and across Duke Health.  

4.9.20 at 2:40 PM:

Town Hall Today at 4:30 p.m.

Please join us for the next Duke University Health System COVID-19 Virtual Town Hall today at 4:30 p.m. The town hall will address more questions regarding our surge preparations as the number of patients who come to us for testing and treatment rises. Brian Sloan, Chief Operating Officer for Duke Raleigh Hospital, will participate. Join the Zoom meeting here and submit questions in advance to hospitalcommunications@duke.edu.

Personal Protective Equipment

As we have begun collecting N95 masks, it is important to understand how wearing any makeup—including any facial oils, moisturizers, shaving balm, aftershave, beard oil, lipstick, found/concealer and blush—can make the masks appear soiled even after our decontamination process. For this reason, we ask that healthcare workers who will wear N95 masks during their shift refrain from wearing these products. Team members with significant skin conditions should discuss exemptions with their managers. Please remember to return your N95 masks to collection bins at the end of your shift so they can be safely decontaminated.

Well Being

Read how Duke Raleigh Hospital’s Amy Brown finds solace in meditation. Learn tips for starting your own practice and how to join Duke’s virtual mindfulness sessions.

Patient Care

View the Maestro Care tip sheet on the new Visitor Exemption FYI Flag.


4.8.20 at 9 AM:

Town Hall Recording

Watch the recording of Monday’s Town Hall on preparations as the number of patients who come to us for care and treatment rises. It features our own hospital president, Dr. David Zaas!

Help us Capture this Historic Event
Our marketing team is working to capture what's happening throughout Duke Raleigh Hospital as we respond to COVID-19. If you have photos (no patients or patient names shown please) or uplifting story ideas about you or your team, please e-mail them to Dukeraleighnews@duke.edu. You just may see yourself in a future Pulse issue or on our hospital’s social media!


4.6.20 at 10 AM:

Watch a Video Describing the N95 Mask Reuse Process
An important part of our surge planning is implementing appropriate personal protective equipment polices to keep our team and patients safe. Last week, we began collecting N95 masks for transfer to our Duke Raleigh Hospital decontamination facility where they are sterilized and will be safely redistributed to our team. This innovative, safe process helps extend the use of critical N95 masks. Watch our video to learn more about how we will use hydrogen peroxide vapor to decontaminate N95 masks to protect you and your teammates as you care for our community.

 

Town Hall Today at 4:30 p.m.
Join us today at 4:30 p.m. for our next virtual Town Hall. Duke Raleigh Hospital President Dr. David Zaas will be among the panelists. This town hall will address preparations as the number of patients who come to us for testing and treatment rises. Join the Zoom Meeting. Submit questions in advance to hospitalcommunications@duke.edu.
 
Duke Raleigh Hospital Chapel Changes
Until further notice, we will only allow one person in the Duke Raleigh Hospital Chapel at a time. Sunday chapel serves are also paused, effective immediately.
 
Hand Hygiene Sign Available
There is a new poster that departments/units can display to remind individuals to practice good hand hygiene and social distancing. Please notify dukeraleighnews@duke.edu with the number of laminated copies you need.


4.2.20 at 7:30 PM:

Watch a Video on N95 Mask Reuse
Watch a video with panelists Cameron Wolfe, MD; Nicole Greeson, MS, CIH; Becky Smith, MD; Matthew Stiegel, PhD; Antony Schwartz, PhD., who describe a method to decontaminate N95 masks using hydrogen peroxide vaporization.
 
Duke Raleigh Hospital is presently collecting our N95 masks for reuse. Hospital team members should place used N95 masks into the labeled red bin in your unit’s soiled utility room at the end of your shift. Brown paper bags should be discarded.
 
Returning Home from Work
If you are a healthcare worker caring for patients that are suspected or known to have COVID-19, follow these guidelines to protect your family upon your return home from work.
 


4.1.20 at 1 PM:

Pregnancy FAQ Update
The frequently asked questions document on pregnancy for healthcare workers is updated and now available online.
 

N95 Mask Seal Check Instructions
This document illustrates N95 seal check instructions for healthcare workers. While this guide was made for the 3M brand of N95 respirators, the same principles of fit testing apply to other types of respirators.
 
Pulmonary Function Test Lab Hours Adjusted
Beginning Monday, April 6, the Duke Raleigh Hospital Pulmonary Function Test Lab will operate 8:30 a.m.-4:30 p.m. on Tuesdays only. Questions should be directed to 919-954-3667.
 
This Week’s Tip on Well-Being Now Available
Each Wednesday, we update the Well-Being Resources page with this week’s rundown of new things to know, share and do as we care for ourselves and each other. If you have ideas or resources that have helped you, or moments of gratitude and awe that you’d like to share with your colleagues, contact BeWell@Duke.edu.

 


3.31.20 at 3:45 PM:

Conserving and Reusing PPE Resources
To increase our ability to protect frontline healthcare workers, our research and clinical teams have confirmed a way to decontaminate N95 face masks so they can be reused. Hospital team members should place used N95 masks into the labeled red bin in your unit’s soiled utility room at the end of your shift. Brown paper bags should be discarded. Instructions for extended use and reuse of N95 respirators and face shields and face masks can be found in the Duke Health COVID-19 document library.
 
Virtual Town Halls

Watch a recording of Monday’s virtual town hall. The next DUHS COVID-19 virtual town hall will be Thursday, April 2 at 4:30 p.m. The link and more information about the panelists will be provided soon.
 
Mask Instructions

 

 
COVID-19 IT Spam Alert

The Duke IT Security offices are alerting users to a potential uptick in malicious activity related to COVID-19. Attackers may seek to exploit the current landscape given the urgent nature and increased volume of electronic communications.

 


3.30.20 at 5:00 PM: 

Team Member Masking Begins 3/31

This month, Duke Raleigh Hospital implemented updated visitor restrictions and team member screening to keep us safe as COVID-19 becomes more commonplace in our community. Tomorrow, we will take the next step to protect our team and patients.

Beginning at 5 a.m. on Tuesday, March 31, Duke Raleigh Hospital will require all team members to wear a face mask while at the hospital and its affiliated clinics. This new masking policy will help protect our team members and patients from each other in environments where it is hard to implement physical distancing.

On Tuesday, please expect:

  • As you enter the hospital and our affiliated clinics all team members will receive one earloop mask daily in addition to submitting to hand hygiene and health screenings at the door.
  • We will provide one mask per day. You can wear your Duke-issued mask for the entire shift. Please take care of this mask each day as you will only be provided a replacement if the mask becomes wet, visibly soiled, or damaged.
  • In addition to the single earloop mask, team members will also receive a paper bag to store their mask when eating or drinking.
  • Team members will be expected to put on their earloop mask before proceeding into our facilities. View our visual representation of the instructions for mask use.

 

 

Further details on why we are moving to this policy are included in this video. It addresses questions that include:

  • Why are we requiring all our team members to wear face masks now? See timestamp 46 seconds in the video.
  • The type of loop masks that people are wearing, what's the purpose of them? See timestamp 6:14 in the video.

 

 

Instructions for reuse of face mask and use of the paper bag:

  1. Perform hand hygiene.
  2. Remove mask by grabbing the elastics or ties at the back of the ears/head.
  3. Face mask should be carefully folded so that the outer surface is against itself to reduce contact with the inner surface during storage.
  4. Place in paper bag labeled with your full name and date.
  5. Perform hand hygiene prior to putting the mask back on.
  6. Put the mask on.
  7. Perform hand hygiene again after putting the mask on.

3.27.20 at 4:00 PM:

Donations Now Accepted in Raleigh

In response to the many questions that have come in regarding donations, we now have a web page dedicated to updating our community on the donations that Duke Health is willing to take in both Durham and Raleigh.

Blood Drives

For the increased safety and well-being of donors, team members and volunteers during our COVID-19 response, the Eastern Carolina Region of the American Red Cross is suspending all bus-based blood drives. Team members can still support this need by participating in a local inside-facility drive or by donating at an American Red Cross donation center. The next nearby blood drive is at the North Raleigh United Methodist Church from 10 a.m. to 3 p.m. Wednesday, April 1.

P2 Parking Garage Changes

Duke Raleigh Hospital will adjust parking on the first floor of the P2 Parking Garage to allow for additional visitor spaces for our Emergency Room. Thirteen spaces on the first floor of the garage closest to the ED will be blocked with signs on Monday. Team members should continue to park in floors three and above in this parking garage.


3.26.20 at 4:30 PM:

Team Member Screening Begins Friday

Beginning 5 a.m. Friday, March 27, all Duke Raleigh Hospital team members will be screened upon arrival to work to protect each other and our patients as COVID-19 exposures become more commonplace in our community.

During the screening process, team members will submit to no-contact infrared temperature scanning and they will be asked if they are experiencing flu-like symptoms. If you have a fever of 100.4 or greater or any flu-like symptoms (cough, shortness of breath, runny/stuffy nose, sore throat) team members will be given instructions to call their manager to report the absence, return home and call the Duke COVID-19 Hotline (919-385-0429, select option 1) to report your illness.

Team members will be screened each time they enter a facility on our campus throughout their shift. These screenings will be completed at the following entrances:

Main Hospital

  • Front Entrance | Hours 24/7
  • Same-Day-Surgery Entrance | Hours 24/7
  • Ambulance Bay of Hospital Entrance by the ED| Hours 24/7
  • Cardiac Cath Lab Entrance | CLOSED

MOB 7

  • Main Entrance | Hours 7 a.m. - 4:30 p.m. Monday to Friday
  • Radiation Oncology Entrance | Hours 7 a.m. - 4:30 p.m. Monday to Friday
  • Radiation Oncology Team Member Entrance at Linear Accelerator | CLOSED

MOB 6

  • Front Entrance | Hours 7 a.m. - 4:30 p.m. Monday to Friday
  • Side Entrance by the P1 Parking Garage | Go to front entrance for screening at beginning of shift

MOB 8

  • Front Entrance | Hours 7 a.m. - 4:30 p.m. Monday to Friday
  • Side Entrance by the P2 Parking Garage | Hours 7 a.m. - 4:30 p.m. Monday to Friday

MOB 9

  • Basement | Restricted Access; go to front entrance for screening at beginning of shift
  • Front Entrance | Hours 7:30 a.m. - 4 p.m. Monday to Friday

MOB 2

  • Radiology | During operating hours

One Renaissance Centre

  • Main Entrance | During operating hours

Offsite Locations

(All locations will screen during operating hours)

  • Duke Health Heritage (at DRAH clinic locations)
  • Duke Health Holly Springs (at DRAH clinic locations)
  • Duke Health Orthopaedics of Apex (at DRAH clinic locations)
  • Duke Specialty Rehab Services Midtown (at DRAH clinic locations)
  • Duke Women's Cancer Care
  • Duke Cancer Center Cary
  • Duke Cancer Center Cary Radiation Oncology

Although the screening process should take less than one minute, team members should allow a few extra minutes to get through the screening and into our facilities.


3.24.20 at 12:00 PM:

Duke Raleigh Hospital Orientation will go Virtual

In response to Duke Health’s decision to postpone, cancel, or make virtual any in-person event with expected attendance of more than 10 people, Duke Raleigh Hospital’s New Hire Orientation program will be delivered virtually beginning Monday, March 30. New team members will be asked to complete modules through the Learning Management System. Anyone with questions should contact Eddie Yanez.

Donations

In response to the many questions that have come in regarding donations, we now have a page dedicated to updating our community on the donations that Duke Health is willing to take.


3.24.20 at 7:30 AM:

Service Changes

Please note the changes to the following Duke Raleigh Hospital affiliated services.


3.23.20 at 7:30 AM:

Updated Visitor Restrictions

Today our updated visitor restrictions go into effect. These changes align with updated visitor policies at all Triangle-area health systems. View a resource for patients and visitors informing them of our changes. Patients will continue to be screened at facility entry points.

Duke Raleigh Hospital

No visitors will be allowed until further notice with the following limited exceptions:

  • Visitation of a patient nearing the end of life.
  • One parent at a time for pediatric patients.
  • One visitor to accompany patients for hospital discharge.

Emergency Department

  • One visitor will be allowed per Emergency Department patient. This exception will allow the visitor to enter the facility after screening and go to the patient's bedside.
  • No visitors are allowed to wait in the lobby or waiting rooms.

Outpatient Surgery

  • One visitor is allowed to accompany each patient to a procedure or same-day surgery.
  • Visitors will be screened alongside patients prior to entering the clinic.

Outpatient Clinics

  • One visitor is allowed to accompany each patient to an appointment, unless an additional aide or assistant is required.
  • Visitors will be screened alongside patients prior to entering the clinic.

3.20.20 at 5:30 PM:

A message from President Dave Zaas, MD

Thank you, Team

As we head into the weekend, I want to take a moment to thank each of you for your tireless work and your compassion for not only our patients, but each other these last few days. There are many examples of all the ways you have ensured our community remains healthy. Thank you for your continued commitment in these extraordinary times. I have never been more proud to lead our Duke Raleigh Hospital family than I am today.